Supply Chain Service

MUHAMMAD SHOAIB KHAN

Address: *A */** NAZIMABAD KARACHI, PAKISTAN

Cell: +923*********.

*************@*****.***

OBJECTIVE

The main objective is to make the overall business process of the organization more efficient and cost effective using the skills and expertise that I have gained in my educational as well as professional career

EDUCATION

MBA (SUPPLY CHAIN MANAGEMENT) 2016

WORK EXPERIENCE

CC&B Technician, SUI SOUTHERN GAS COMPANY LTD April 2014-Present

Responsibilities:

Performed post go-live day to day activities on CC&B & bug identification, bug fixing.

Upgrade meter, meter installation in CC&B.

Developed user manual for the new feature implemented in metering department

Requirements gathering for the new customized reports.

Performed detailed testing of the customized reports.

Assembled the system as per the SSGC requirements.

Responsibilities include requirement gathering from the client about the existing system and preparing the discovery report

Performed analysis of the current system and developed the functional design specifications

Assembled the system as per the client requirements.

Developed end to end system test cases scenarios for in-house testing and user acceptance testing

Worked in Customer Facilitation Center making SSGC bill installments, and issuing duplicate bills to the customers

Issued SSGC meters to the technical staff for installation.

CIS Trainee, SUI SOUTHERN GAS COMPANY LTD April 2009-March 2014

Responsibilities:

Improve information access, increase customer self-service and reduce demands on service staff

Improve billing accuracy and meter-to-cash cycle times

Automate communication with customers about gas issues and maintenance activities

Reduce payment defaults by enabling automatic funds transfer, credit card & web pay

RESEARCH / PROJECTS

Impact of ERP Systems on Business Performance

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