Microsoft Office Customer Service
Resume:
FREDERICK B. BARKLEY
ELLENWOOD, GA. 30294
EXPERIENCE
Standard Technology August 2015 to April 2016
IT Support Specialist
Primary Responsibilities including but not limited to:
Installing patches, updates also performing backup, virus removal formatting and installing hard drives for 95 plus computers and mobile workstation.
Trouble shooting networks, hardware, software routers, switches and printers.
Traveling out of town to Setup and proctoring workstations in preparation for student testing for Pearson VUE, Pan, Castle Worldwide, CLEP, and Kryterion testing sites.
Purchasing computers, computer hardware and software
The Computer Squad 2004-Present
Computer Tech
Primary Responsibilities including but not limited to:
Setting up networks wireless and wired.
Replacing laptops LCD Screen, motherboards cooling fans, resetting CPU’s and heath sinks.
Building repairing, restoring, formatting and reinstalling operating systems, Microsoft Windows operating systems windows 3.1,95,98,Me,2000,2000 server,XP Vista, Windows 7 and windows 8.
Knowledgeable security suites like Norton, MacAfee, Avg, Kaspersky and many other’s
Trouble shooting and problem solving networks, hardware, repairing and replacing motherboards, sound cards graphic cards, formatting system and reinstalling software, virus removal, restoring images, troubleshooting and installing routers, switches and printers.
Building networks, wired and wireless also making up and installing network cables
8 plus years of provided superior customer service skills and communication on technical applications, hardware and software problems.
Provide technical support to customs on TCP/IP and networking configurations also IP routing protocols, VMware software and Microsoft Office.
8 plus years of Customer support over the phone for printers, software, computer hardware, networking, windows operation system 95, 98, Me, 2000, 2000 server, XP, Vista and windows 7 and Window 8
Configure and set up iPhone, Android and other mobile devices.
1 year in problem solving hardware and software
SPECIAL RECOGNITION
SKILLS
Computer skills including windows 95,98,XP, 2000,Vista, Windows 7 Microsoft
Microsoft Office Pro 2010 Offices, Outlook,
Networking, and Repairing compute.
Custom building computers
Printer Repair and Networking
Maintaining physical inventory maintenance and repairing computer problems.
Providing customer support of the phone.
Diagnosing and solving networking problems.
LEADERSHIP PROFILE
Demonstrates honesty and integrity in all dealings.
Effective oral and written communication skills.
Self-motivation and ability to work independently.
Ability to plan and organize work.
Ability to perceive and analyze problems, develop alternatives and make or
recommend decisions.
Ability to maintain confidentiality and work under time constraints.
EDUCATION
Jackson High School- Jackson, GA. -1978-1982
ACTIVITIES
C.E.O of Gresham Park
Baseball Manager / Coach
Bowling League
Deacon at church
REFERENCES
Excellent Personal & Professional Reference will be provided upon request. Expeditiously prepared customer orders for processing for shipment and receives,
examines, verifies and records incoming merchandise.
Contact this candidate