Project Manager Customer Service

Rudy Salazar

Organized and intellectually motivated Project Manager having an extensive knowledge of tele communication products and services. Unwavering commitment to achieving excellence in providing superior customer service, manifesting motivation through positive leadership practices and consistently meeting and exceeding employer expectations.

Areas of Strength

Attention to Detail

Effective Time Management

Exceptional Communication

Project Management

Creative Problem Resolution

Excellent Organizational Skills

Professional Experience

Project Coordinator PRESIDIO. Lewisville, TX August 2015 – May 25 2016

Responsible for the onboarding of new services to existing customers in all markets.

Reviewed contracts for accuracy and performed audits on accounts.

Responsible for all communication to the internal teams and well as the external on the status of the project on a weekly basis.

Responsible for setting up calls between customer and engineering teams to resolve any configuration issues.

Worked 10-20 projects at any given time.

Project/Program Management iii XO Communication, Lone Tree, CO January 2013 – November 2013

• Managed the development, design and support of programs, projects and processes involving departmental

Cross-functional teams focused on the delivery of new or existing projects.

• Monitored the project or program from initiation through delivery.

• Managed 20-30 projects at any given time. Primary focus was the medical fields and financial institutions.

Project Coordinator Time Warner Business Class. Coppell, TX October 2006 – December 2012

• Coordinate all new commercial builds in the NTX regions.

• Provide project oversight and coordination on large scale project teams.

• Act as Project Manager and single point of contact for customers and internal departments.

• Perform other duties and special projects as assigned by management (Advance Services, Hospitality).

• IP/DNS delegation, configuration of routing equipment.

• Tech dispatch, field services support

• Customer support, internal and external.

Tech SUPPORT T-Mobile hotspot. Frisco, TX November 2004 – October 2006

• Support T-Mobile Hotspot locations in nationwide (Hyatt’s, Starbucks, Airports, FedEx Kinko’s, Red roof Inn, Borders).

• Assisted customers (English/Spanish) with billing and basic connectivity issues.

• Assist customers with email (outlook, entourage) VPN issues.

• Perform advance troubleshooting on portable devices and escalate site issues to the NOC.

• Assist with the configuration of the Hotspots servers for new locations.

Education

Global Knowledge, Irving, TX

Working to complete PMP May, 2012

ICND 1 March, 2011

Lee COLLEGE, Dallas, TX

associate in applied science May 1998

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