Sr Systems Engineer

Inna Segal

*** ********* **

Wheeling, IL *****

847-***-****

Email: ******@*******.***

Summary:

Sr Systems Engineer with 16+ years of experience in the wireless communication industry and technologies. Work well with people at all levels of the organization, customers and outside vendors. Reliable, able to perform well under pressure. Able to work under tight deadlines and rapidly changing priorities. Detail oriented and able to multi-task. Able to learn quickly new technical skills as well as share knowledge with others.

Work Experience

Sr Systems Engineer, Motorola Solutions, Schaumburg, IL April 2000 – March 2017

-Provided monitoring and support for Public Safety Long Term Evolution (PS LTE) Network (Brocade switch, NTP server, Fortinet Firewall)

-Handled all aspects of troubleshooting and support involving core routing and switching

-Identified direct and root causes, handled escalations, and incident reports for high and critical priority issues

- Responded, reviewed, and updated customer trouble tickets using Clarify, Remedy and Smart Client ticketing systems

-Developed internal tools/scripts to enhance troubleshooting effectiveness; created and maintained a knowledge database and troubleshooting guides for my team using FrontPage

-Tier 2 on call support for IDEN Dispatch Network (TDAP, HA-DAP, iHLR, iDAC), iDEN Packet Data (MDG, BA) and Melody

-Supported UNIX Systems: Solaris, HP-UX and LINUX

-Worked with vendors HP and Cisco

C Programmer, Krumm and Assoc., Oak Park, IL October 1998 – December 1999

-Developed C codes in UNIX environment.

-Tested and made changes according to clients' requirements

TECHNICAL SKILLS

Management tools: SNMP, Putty, Syslog, and Wireshark

Database: SQL Server/Informix

Development Tools: Visual Studio.NET 2010/2008/2005/2003, MS Office

WAN Technology: Frame Relay, X.25, E1/T1/DS1/DS3

Network Security: Firewall, VPN

Programming Languages: C, C++, Java, HTML, SQL, XML, COBOL

Operating System: MS Windows XP/7/8, MS Windows Server 2003/ 2008, UNIX, LINUX

Scripting : Shell Scripting, Perl scripting

Internet Technology: HTML, XML, PHP

Ticketing Systems: Clarify, Remedy, Smart Client

Education

M.S. in Computer Science, University of Chicago

B.S. in Computer Information Systems, Depaul University.

Training & Certifications

CompTIA Network+ Certification (current)

Extreme Certified Network Associate – XOS (current)

Extreme Certified Specialist – XOS Switching & Routing (current)

Accomplishments

Consistently reduced downtime for unscheduled outages and decreased trouble ticket cycle time

Writing perl scripts to create xml reports

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