Quality Assurance Professional Experience

RAMA D. TATAVARTHY

**** ***** **** *** *** Jose, CA 95129 408-***-**** **************@*****.***

Career Summary

Business Analyst and a Quality assurance Analyst with 10 years experience. A certified Scrum master and Product owner with strong experience in translating business requirements into functional, technical specifications and user stories. Well versed in the areas of policy and claims for P&C and workers compensation, and CRM products such as SalesLogix and Oracle on Demand. Experienced in gap analysis, conducting user acceptance testing (UAT), defining product sprints and maintaining product backlog. Comfortable in interacting with executive management, software developers, Quality assurance teams, implementation engineers and end users.

Skills

Skills and Languages: SQL, SAP IDT, T-SQL, PL/SQL, DTS, Microsoft Access, Java, .NET, C#, Visual Basic, COBOL, VB Script, XML, HTML, javascript

Testing Tools: Selenium, Fitnesse

Databases: SQL Server (2003, 2005, 2008),

Reporting Tools: SAP Business Objects V 11 and 2008, SAP Enterprise version 4.0, Oracle 6i Forms and Reports, Pureshare

Source Control: Visual Source Safe,, CVS

IDE: Eclipse

Tools: SalesForce, Jira, Confluence, Mantis

Operating Systems: Microsoft IIS, Tomcat, Tomcat Mars

Professional Experience

ISCS (May’14 – Present)

QA Business Analyst

Document new features for the policy, claims, and billing for Workers Compensation as well as personal lines of insurance like Homeowners and auto insurance as via user stories along with acceptance criteria

Test application changes and third party integration to verify acceptance criteria

Maintain all product documents such as product installation, configuration guides, and release notes

Deliver end of sprint product demos

Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing

Conduct interviews with key business users to collect information on business processes and user requirements

David Corporation (April ’09 – May'14)

Business Analyst/Product Manager

Create Business Requirements Document, Functional Specification Document, Reports Requirements Document for NavRisk Claims, a Workers Compensation software

Train end users, managed build releases and upgraded software at client locations

Identify process inefficiencies through gap analysis.

Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Conduct interviews with key business users to collect information on business processes and user requirements.

Document business processes and analyzed procedures to see that they would meet changing business needs.

QA Analyst

Document test cases; Performed functional, and regression tests for Workers Compensation policy as well as claims

Use SalesForce for tracking bugs

Manage offshore QA team

Performe Triage and troubleshoot for user-reported system defects

Implement user acceptance testing with a focus on documenting defects and executing test cases.

SQL/Reports Developer

Work on SAP Business Objects Enterprise version 4.0 using SQL scripts in Information Design Tool (IDT) to create reports for Workers' Compensation clients.

Gallup Organization (Apr ‘06 – Mar ‘09)

Application Developer

Maintain and customize Saleslogix and event management tool Eventix using Visual Basic and VBScript

Support Oracle CRM and OLM modules

Create Oracle 6i reports using SQL and PL/SQL

Migrate from Saleslogix to Oracle CRM

Ameritrade (Feb ‘06 – Apr ‘06)

Technical Support Rep

Provide phone and email support to Ameritrade customers to resolve their account problems

Hewlett Packard (Apr ‘03 – Nov ‘03)

Accounts Support Rep

Provide phone and email support to resolve post sales issues for HP's resellers, internal sales teams, and customers

Education and Professional Training

B.S in Business Information Systems: Bellevue University (2003)

Bachelor of Arts in Economics: Osmania University (1988)

Scrum master, Product owner: Scrum Alliance (2014)

Crystal Reports (Advanced) (2010)

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