RAMA D. TATAVARTHY
Business Analyst and a Quality assurance Analyst with 10 years experience. A certified Scrum master and Product owner with strong experience in translating business requirements into functional, technical specifications and user stories. Well versed in the areas of policy and claims for P&C and workers compensation, and CRM products such as SalesLogix and Oracle on Demand. Experienced in gap analysis, conducting user acceptance testing (UAT), defining product sprints and maintaining product backlog. Comfortable in interacting with executive management, software developers, Quality assurance teams, implementation engineers and end users.
Testing Tools: Selenium, Fitnesse
Databases: SQL Server (2003, 2005, 2008),
Reporting Tools: SAP Business Objects V 11 and 2008, SAP Enterprise version 4.0, Oracle 6i Forms and Reports, Pureshare
Source Control: Visual Source Safe,, CVS
Tools: SalesForce, Jira, Confluence, Mantis
Operating Systems: Microsoft IIS, Tomcat, Tomcat Mars
ISCS (May’14 – Present)
QA Business Analyst
Document new features for the policy, claims, and billing for Workers Compensation as well as personal lines of insurance like Homeowners and auto insurance as via user stories along with acceptance criteria
Test application changes and third party integration to verify acceptance criteria
Maintain all product documents such as product installation, configuration guides, and release notes
Deliver end of sprint product demos
Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing
Conduct interviews with key business users to collect information on business processes and user requirements
David Corporation (April ’09 – May'14)
Business Analyst/Product Manager
Create Business Requirements Document, Functional Specification Document, Reports Requirements Document for NavRisk Claims, a Workers Compensation software
Train end users, managed build releases and upgraded software at client locations
Identify process inefficiencies through gap analysis.
Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Conduct interviews with key business users to collect information on business processes and user requirements.
Document business processes and analyzed procedures to see that they would meet changing business needs.
Document test cases; Performed functional, and regression tests for Workers Compensation policy as well as claims
Use SalesForce for tracking bugs
Manage offshore QA team
Performe Triage and troubleshoot for user-reported system defects
Implement user acceptance testing with a focus on documenting defects and executing test cases.
Work on SAP Business Objects Enterprise version 4.0 using SQL scripts in Information Design Tool (IDT) to create reports for Workers' Compensation clients.
Gallup Organization (Apr ‘06 – Mar ‘09)
Maintain and customize Saleslogix and event management tool Eventix using Visual Basic and VBScript
Support Oracle CRM and OLM modules
Create Oracle 6i reports using SQL and PL/SQL
Migrate from Saleslogix to Oracle CRM
Ameritrade (Feb ‘06 – Apr ‘06)
Technical Support Rep
Provide phone and email support to Ameritrade customers to resolve their account problems
Hewlett Packard (Apr ‘03 – Nov ‘03)
Accounts Support Rep
Provide phone and email support to resolve post sales issues for HP's resellers, internal sales teams, and customers
Education and Professional Training
B.S in Business Information Systems: Bellevue University (2003)
Bachelor of Arts in Economics: Osmania University (1988)
Scrum master, Product owner: Scrum Alliance (2014)
Crystal Reports (Advanced) (2010)
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