Robin Vaughn

*** ******** ***** ********, ******** 23229

804-***-****

aczxef@r.postjobfree.com

SUMMARY

Over twenty-five years of experience with increasing responsibilities in Accounting, including payment processing, customer service and administration. Extensive experience with client payment research and conflict resolution, team building, staff training and procedures documentation. Excellent written, verbal and interpersonal skills. Organized and independent leader with an outstanding reputation who consistently achieves established objectives and outcomes. PROFESSIONAL EXPERIENCE

2007 - 2017 ClearPoint Credit Counseling Solutions/Money Management International; Richmond, Virginia

Accounting Specialist Receipts/Operations Specialist II/Support Counselor II

• Processed all client payments

• Printed and mailed creditor disbursement checks

• Printed and mailed creditor invoices

• Processed all receivables

• Acted as bank and post office liaison

• Researched payment problems

• Processed all ACH transactions

• Imaged all files for audit preparations

• Provided support for internal/external auditors

2002 – 2007 ClearPoint Financial Solutions; Richmond, Virginia Payment Processing Facilitator

• Developed and implemented payment processing procedures used company wide

• Managed payment processing department with over $17 million deposits monthly

• Acted as bank and post office liaison

• Participated in scheduling annual disbursement calendar 1998 - 2002 Consumer Credit Counseling Service of VA, Inc.; Richmond, Virginia Customer Service Representative, Mayland Drive Branch

• Trained new branch personnel company wide

• Scheduled appointments, processed payments

• Provided solutions/resolutions to maintain highest level of client/creditor satisfaction 1995 - 1998 Winn Transportation; Richmond, Virginia Charter Service Administrative Assistant

• Audited and coded driver log sheet

• Facilitated communication between drivers and dispatcher

• Scheduled charter buses, executive cars and limousines EDUCATION AND TRAINING

2004 - 2013 Continuing Education Credits in Accounting and Finance

• VCU Non-Profit Learning Point

• Software Solutions for MAS 90 Accounting Software 1971 - 1974 David Lipscomb College, Nashville Tennessee; Bachelor of Science