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Customer Service Medical Billing

Rockaway, New Jersey, 07866, United States
April 21, 2017

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*** ******** *****

Denville, New Jersey 07834



Acquired my CPR certificate in July 2015.

Received my Medical Billing and Coding certificate in May 2016.

Completed classes are:

- Medical Terminology - Anatomy & Physiology

- ICD 9 coding - ICD 10 coding

- CPT coding - Medical Billing (introduction to insurance)

- Physician’s Practice Management

- Workplace Simulation Training (performed on 3M Hospital software)

Interacted between hospitals and insurance companies.

Successfully written grants.


Prime Healthcare October 2016-January 2017

Patient Account Representative (Insurance Biller)

completed daily work queues using Epic and Relay Health/ePremis

worked with Medicaid claims and other commercial billers

familiar with Word and Excel

“cleaned” and sent over 75 accounts a day off to a clearinghouse to be re-sent

called insurance companies to follow up on various accounts

Home Instead March 2016-October 2016


drove clients to appointments

performed light housekeeping

did laundry

depended on customer service skills

Succasunna Shoprite February 2013-February 2016

Part-time Cashier

scanned and bagged groceries

used customer service skills to get customers to “have a nice day”

consistently chosen by certain customers to provide assistance

counted money and gave correct change

Betsey Papp, page 2 of 2



Master of Science

Education of the Hearing Impaired

McDaniel College, MD

Graduated – May 1986

Associate’s in Science

Early Childhood Education

Bachelor’s in Science

Elementary Education

Centenary College, NJ

Graduated – May 1981

Parsippany Adult Continuing Education

completed 2012

Microsoft Excel 7.0

Morris Hills Continuing Education

completed 2012

Microsoft Word 7.0

Microsoft Power Point

Certificate in Medical Billing and Coding

County College of Morris

Graduated – May 2016


Teaching Certificate

December 1980 – New Jersey (K-8)

Elementary School Teacher and

Nursery School Teacher

CPR Certificate

Received in July 2015

Medical Billing and Coding Certificate

Received in May 2016

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