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Technical Support Customer Service

Detroit, Michigan, United States
April 21, 2017

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**** ******** ****** *****, ********

(313) ***-****-cell

Objective: Seeking continued career growth in a technical working environment requiring hard work, creative thoughts in a team focused atmosphere.

Qualification Summary

Self-motivated, career-minded professional offering a diligent aspiration to complete every goal,willing to go the extra mile in completing projects and will research material in order to produce results.

Extremely organized and detailed with a logical common sense approach to problem solving, a proven ability to combine, analyze and present data clearly and concisely.

Personal attributes include a willingness to assume responsibility, learn quickly, determination and a high degree of professionalism with competence and integrity.


Completion Date: September 2011 Everest Institute-Southfield, MI Electronic Computer Technology (ECT)

Extensive hands on experience in soldering/DE soldering projects building radios, microphones and calculating a robot to do certain tasks. Software experience in installing Network Operating Systems, Operating Systems, troubleshooting hardware, and software tasks using a DMM and Oscilloscopes. Configuring RJ-45 cables for network connections, in addition to the important aspects of the computer and networking. Additional abilities include learning about resistor, caps, and diodes and mathematical formulas in order to complete a task.

09/1998 to 12/2005 Wayne State University Computer Software Programmer/ Hardware Technician

Responsibilities included but were not limited to installing software for the engineering sector of Wayne State University assisted in the trouble shooting of system hardware problems. Member of the Handicapped software/hardware installation team, which assisted handicapped individuals with a variety of add-on equipment necessary to make the students experience a success also held additional duties of installing software for a class and explaining the program to the class.


Windows 2008,2010

MS Office 97/2007/SharePoint, IE 11

Win8 /lotus notes/outlook.MS Lync, Bomgar

Troubleshooting/Repair Software

Troubleshooting/Repair Hardware

Multiple ministry trainings


CET-Certified electronic computer technician

CSS-Certified Customer Service Specialist

NSBE-National Society of Black Scientist and Applied Engineers


10-23-16 present Wayne County Call center tech

Provided technical support for the Wayne County Employees and outside vendors also .We establish AD and Email accounts for users .Complete Service Request for the users as needed. I support all aspects of a end users issue with a pc – soft ware and hardware . If its out of scope for my department it will be dispatched to a assigned group

03/23/15- 10-20-16 Ascension System Data Analyst

Provided technical and tribal support for the healthcare sector via supplying my knowledge of logical expertise to each situation presented for each hospital ministry making my daily goal expectations such as FCR, average calls per day and excellent attendance.

09/30/2013 - 03/23/15 BC Forward (Hewlett-Packard) Contractor Help desk tech.

Supplied technical and analytical troubleshooting support for the Blue Cross Blue Shield employees,

While following the Km for support also applying a freelance approach to each computer related

Situations such as any problem with their pc hardware or software related for example outlook issues passwords or specific apps with their pc.

08/2011 - 10/2011 Tech Team Desktop Tech/administrative contractor

Worked on implementing solutions for the Ernst &Young sector where clients would call in with computer problems where we used lotus notes, global self-help, and the technical support center where those resources would help us in our troubleshooting procedures. We used web Rx to reset passwords and checked the DNS and proxy settings to complete the process.


155533 Collinson Eastpointe, Michigan

(313) ***-****-cell

Dear Prospective Employer:

Please accept this letter and my enclosed resume as an expressed interest in joining your exclusive organization.

If you are looking for a dedicated, creative and hardworking individual who enjoys being a positive influence. I am the person for you.

Should my qualifications be of interest to you, I would appreciate the opportunity for a personal interview at a suitable time. If you should need any additional information, please feel free to contact me anytime.

Thank you for you is time and courtesy in reviewing my resume. I look forward to hearing from you.


Henry Smith

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