Customer Service Manager

Trenton LeRette

**** ****** ***** ***** ******: 816-***-****

Grain Valley, MO 64029 Email: **********@*****.***

OBJECTIVE

Obtain a challenging and fulfilling position where I can best utilize my skills and education

EDUCATION

Associate of Arts, Business 2011

Metropolitan Community College, Independence, MO GPA 3.0/4.0

High School Diploma 2008

Blue Springs South High School, Blue Springs, MO GPA 3.5/40

Microsoft Software: (Word, Excel, PowerPoint, Access,Works), Internet Explorer, Email

WORK EXPERIENCE

First Class Heating & Cooling Blue Springs, MO February 2013 - Current

Labor

Order and prepare equipment for scheduled jobs

Remove existing product and install new product

Accounting/Bookkeeping

Prepare data for computer entry by compiling and sorting information; establishing entry priority

Balance payroll accounts and maintain employee and business hours and scheduling

Demonstrate proficiency in telephone and front desk reception within a high-volume environment

Whiskey Tango Grain Valley, Missouri October 2011 - Current

Bartender/Security

Develop new and creative drink recipes that are utilized for evening drink specials

Carefully note and communication any special instructions related to drink orders

Responsible for liquor promotions and drink specials through various marketing campaigns

Ensure guest and staff are complying with safety rules and regulations at all time

54th Street Grill & Bar Lees Summit, Missouri June 2009 - October 2016

Bartender/Server/Assistant Manager

Ensured customer satisfaction by remaining accessible and friendly

Anticipated, identified, and fulfilled guests needs with thorough menu knowledge

Multitasked while remaining professional and courteous in a fast-paced environment

O’Charley’s Independence, Missouri October 2006 - December 2011

Busser/Cook/Server/Management

Scanned, recorded and verified received inventory during weekly food and alcohol truck shipments

Assisted the restaurant manager in hiring, training, and staff development

Coordinated effort of the front end with the kitchen

Managed kitchen equipment in terms of cleanliness and maintenance

ADDITIONAL SKILLS

Customer Service and clear communication skills

Professional, productive, and optimistic

Attentive to detail and result oriented

Abides by rules, expectations, and conduct

Organized and reliable

Ability to work under pressure

Time management/multi-tasking

Bilingual – Spanish (light conversational level)

PROFESSIONAL AFFILIATION

I strive to be the best that I can be professionally and personally, to the best of my ability. I go above and beyond to ensure that I stand out, provide the best work ethic possible, deliver outstanding customer service, and fulfill the company’s wants and needs. I strive to exceed in all these areas while maintaining professionalism and character.

AWARDS/ACCOMPLISHMENTS

Eagle Scout – Received 2008

Employee of the Month (O’Charley’s & 54th Street)

Work pay bonus for organization and cleanliness of entire work facility (Whiskey Tango & 54th Street)

Volunteer Work:

o80 hours of community service completed during Eagle Scout project

oCurrently volunteer as assistant coach to the 3rd grade Grain Valley Eagles football team

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