Customer Service Quality Control

Cheryl Patrick

Columbus, OH

************@*****.*** - 614-***-****

Work Experience

Customer Service Representative

Teleperformance -

Columbus, OH

-

August 2015 to March 2017

Responsibilities Worked for 4 different projects. Answered phones and helped customers with problems they may have had. Skills Used Typing good conversation with customers

Support 1

Express Scripts -

Columbus, OH

-

October 2007 to August 2014

Responsibilities

Fill and pack medicines for mail order pharmacy

Customer Service Rep.

March of Dimes -

Ashland, OH

-

February 2005 to June 2006

Responsibilities

Made calls to get donation for March of Dimes Not sure of exact dates

Skills Used

Telephone skills

Clerical

American Red Cross -

Ashland, OH

-

February 2005 to June 2005

Responsibilities

Set up computer spread sheets. Also not sure of exact dates.

Skills Used

Computer

Customer Service Rep.

Safelite Auto Glass -

Columbus, OH

-

May 2001 to March 2002

Responsibilities

Took phone calls from clients needing car window glass repaired or replaced. Not sure of exact dates.

Skills Used

Phone

Customer Service

Allergy Labs of OH -

Columbus, OH

-

October 1999 to May 2001

Responsibilities

Took phone calls worked on spreadsheets. Not sure of exact dates

Packer, Quality Control

Hedstrom Corporation -

Ashland, OH

-

June 1979 to October 1999

Responsibilities

Paced playballs for shipment. Inspected product coming into company to check is ok to use.

Education

BS in Business Administration with emphasis on accounting

Urbana College -

Urbana, OH

1982 to 1986

Diploma in General

Galion High School -

Galion, OH

1957 to 1961

Skills

telephone, computer

Additional Information

National Career Readiness

Level: Silver Issue Date: Aug. 25, 2014 Certificate# F1FS1GZFDN99

. The National Career Readiness Certificate is a portable, evidence-based credential

that certifies essential skills needed for workplace success. This credential is

registered with ACT in the National Career Readiness Certificate database and

may be verified at

http//www.act.org/certificate.verify.html.

Manufacturing Skill Standard Certified Logistics Associate

. Passed comprehensive certification exam for Logistics, Associate level, covering:

The Global Supply Chain, The Logistics Environment, Material handling equipment,

Safety principles, Safe material and Equipment operation, Quality control principles,

Work communications, Teamwork and Communication and information systems.

Manufacturing Skill Standard

. Passed comprehensive certification exam for Logistics, Technician level, covering:

competencies of material handling from the front-line, entry-level through the

front-line supervisory level. Material covered are: Product Receiving and Storage,

Order Processing, Inventory Control fundamentals, Packaging and Shipment,

Safe handling of Hazardous Materials, Evaluating Transportation Modes,

Dispatch and Tracking operations, Measurements and Metric conversions

Contact this candidate