System Information Systems

CHARLES BEDRAN

**** *. ******** **., *****, FL **611 (C) 813-***-**** *.******@*******.***

Professional Summary

More than 22 years in Information Technology and specifically in telecommunications industry.

Held a lot of positions, from data creation to managing big projects.

System Analyst with expertise in customer's requirement gathering and analysis, architectural, component and interface design and

development for Billing applications.

In addition, I recently held a Quality Assurance Analyst position in the banking and investment industry, where I was able to

efficiently apply my previous skills as well as learning new ones.

Skills

Knowledge of C Language Excellent Diagnostics Skills

Knowledge of COBOL language Refined System Debugging Skills

Microsoft suite knowledge Excellent Mainframe Systems Skills

Excellent problem-solving abilities Excellent Mainframe Utilities Skills

Windows and light Linux knowledge Excellent System Testing Skills

Knowledge in Network maintenance Working Knowledge of Quick Test Professional (QTP),

Working knowledge of Advanced Query Tool (AQT) formerly known as UFT.

Hands On System upgrades Technical specifications creation

Hands On System backups Working knowledge of Informatica

Working knowledge of SQL Developer Working knowledge of EZTrieve

Data backup and retrieval Working Knowledge of Internal Applications Auditor

VPF and ETL knowledge Excellent communication skills

Excellent working knowledgeof Software Development Working knowledge of Application Lifecycle Management

Life Cycle (SDLC). (ALM).

Work History

Quality Assurance Analyst 04/2016 to 12/2016

JPMorgan Chase & Co – Tampa, FL

Worked in conjunction with the Business Analysis and Development teams to ensure that applications meet requirements and

are of high quality.

Reviewed Business Requirements, Functional Specifications, and Test Cases to understand the functional and technical

requirements in order to test the application and verify those requirements are successfully met.

Executed test scripts and documented defects for test scripts where the actual results do not successfully meet expected

results.

Designed test procedures, maintained procedures and configurations.

Created detailed test cases and scripts, worked with Business Analyst to determine requirements are captured correctly.

System Engineer (DB2 Developer and Production Support) 11/2010 to 12/2015

Verizon Communications – Temple Terrace, FL

Read the Architect High Level Design and Coder's Detail Design to familiarize myself with the new changes that will impact

our DB2 tables and Code.

Coordinated with systems partners to finalize designs and confirm requirements.

Created and modified DB2 tables based on customer's requirements.

Supported DB2 tables and the integrity of the data to meet customer's requirements.

Maintained 15 Test environments with different hilevels and code bases.

Installed code in Production and supported code and data to make sure that our downstream systems and applications are not

negatively impacted.

Utilized a number of Mainframe and Windows based software to monitor and correct errors.

Ensured network, system, data availability, and integrity through preventative maintenance and upgrades.

Consistently met deadlines and requirements for all production work orders.

Lead System Consultant (System Analyst/System Requirements/System Test & Quality Assurance Lead/Development Lead 09/1997 to 10/2010

Verizon Data Services – Temple Terrace, FL

Worked with Verizon's Customer's Usage System as the Project Lead, System Test Lead, System Test DBA, and the System

Requirements person.

Monitored the overall work assignments that we had on hand and made sure that we delivered the projects on time, error free,

and within budget.

Project planning was one of the tools used to make sure we have the resources, time, and budget to meet our commitments.

Kept my Manager informed of all activities and attended meeting on his behalf, to represent the team and document any

follow ups.

As the Requirements person, I attended meetings with our business partners to define their requirements and discuss the

feasibility and success of the new product's function in our system.

Attended meetings that included different representatives from other internal applications to discuss the overall feasibility of

the new product.

identified any issues that might hinder the success of the project and find the right solutions for meeting the customer's

requirements and deliver a product that would make our end users have the best experience when ordering Verizon's services.

Wrote the System Requirement, User Consideration, and System Test Scripts documents.

Attended all intermediate inspections, which included, Work Request, General Design, High Level Design, Systems

Requirements, Detail Design, Developers Code, and Unit Test Cases document inspections.

Signed off on the Developer's Unit Test Cases results to ensure that the code and test have been successful and met the Work

Request requirements.

Managed System Test team which included studying, analyzing, and defining the impact of the user's business needs on each

system components and its interfaces to provide maximum benefits from each system.

Wrote scripts, created test scenarios, developed test data, conducted actual test by running test data through Job Control

Language jobs, and compiled test results to meet the Work Requests.

Worked with support organizations to ensure user documentation accurately describes system functions and is released in a

timely manner.

Worked on system conversion installation for every release, set up DB2 environments, made structural changes to VSAM

tables, and changed our JCL programs to have them ready for testing.

Upgraded Regression Data to keep it current.

Served as an internal auditor looking into the details and traceability of several organization's data and documentations.

Consultant 03/1996 to 08/1997

Keane Ins – Tampa, FL

Worked as a consultant at GTE Data Services with the Service Order System (SORCES/Production Support) which provides

a mechanical method for updating the Customer Billing System (CBSS).

Maintained and updated the automatic distribution of Service Orders table Nationwide.

Carried SORCES Production Support Incident Report (IR) pager on a rotation basis, which covered all of the system

functionalities.

Researched incident reports and resolved the issues to meet customer's satisfaction and expectations

Consultant 08/1995 to 02/1996

Computer Horizons Corp – Tampa, FL

Assisted in the analysis, development, and maintenance for business communications that complied with user's requirements.

Modified and run Job Control Language for off-line jobs and system test runs to ensure that Usage data meets requirements.

Developed test data and conducted tests that complied with customer's requirements.

Identified inconsistencies with data and provided alternatives and solutions to meet user's requirements.

Provided assistance for system/data conversions, installs, and upgrades, coordinated and verified that the National Billing

Tables were correctly updated with the necessary changes to comply with the Billing System requirements in order to have a

clean run.

Insured that validations and approvals were run and that updates were reflected in the VSAM files.

Carried the Usage support pager to answer any after hours Production issues to keep the system up and running.

Student 11/1993 to 08/1995

GTE Data services – Tampa, FL

Assisted in writing and converting hundreds of sub-programs from COBOL to COBOL II coding for multiple applications

and had them ready for testing.

Modified existing programs to reflect approved changes in system requirements.

Wrote documentation for various Billing applications and maintained their System Flowchart.

Education

Bachelor of Arts: Management Information Systems 1995

University Of South Florida - Tampa, FL

Management Information Systems

Management Information Systems Took Business, Accounting, and Coding (C language) classes.:

gg -

Associate's Degree

Languages

Fluent in English, French and Arabic (Read, Write, and Speak)

References

References are available upon request.

Contact this candidate