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Manager Project

Hollywood, Florida, United States
April 20, 2017

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Luis Fernando Toro


**** ** ***** *******

Pembroke Pines, FL 33026

(954) ***-****


Conroy, Simberg,Ganon,Krevans,

Abel,Lurvey, Morrow & Schefer, P.A.

Aug. 2005 – Present (11 Years)

Hollywood, FL

IT Manager/Project Manager/Systems

Engineer/Helpdesk Supervisor

(Overview of job functions)

● Responsible for strategic planning around budgets with fiscal responsibilities and vetting of those solutions.

● Creating,implementing, and administering technical security standards, as well as a suite of security services to address and mitigate security risk and ensure compliance.

● Manage IT personnel and support staff in the effort to ensure the department runs smoothly and efficiently.

● Lead engineer for all IT solutions including:

Storage/Network/Security/Virtualization/AD/Citrix/Voice/ Exchange/SQL.

● Senior Helpdesk technician supporting 400 employees in their day to day providing phone,email, and on premise assistance.

( Projects)

1. Hypervisor replacement and XenApp Upgrade: C reated and managed Virtualization project with a 1.2 Million budget that required a full technological refresh across the environment. Made all purchasing decisions pertaining to the project and negotiated with VARs and 3rd party vendors. Luis Fernando Toro

1850 NW 105th Terrace

Pembroke Pines, FL 33026

(954) ***-****

(Projects continued)

● Upgraded EMC VNX5300 storage along with SP

Boards to support 10Gb SFP+ backend.

● Configured HP FlexFabric 5930 in an HA

deployment connecting SAN and Blade systems for

redundancy & fault tolerance.

● Deployed HP Proliant C7000 system consisting of

blades, iLO manager, VC FlexFabric modules &

Virtual Connect Manager.

● Purchased and managed Microsoft Volume

Licensing agreement consisting of Server licenses, Exchange, SQL, & the Office suites solutions.

● Configured Hyper-V for Windows 2012 R2 for

hosts including the clustered storage on both the

host and storage solutions.

● Managed and oversaw the deployment of XenApp

7.6 along with the agreed on applications set during a POC that I ran a year earlier.

● Utilized AppSense to manage profiles and user

workflow across the platform.

● Designed endpoint replacement project covering 8 offices and 350 systems, assisted in the

replacement and proper decommission of those


● Assisted in deployment of ThinKiosk 4.6 for Thin client provisioning and management

2. Storage upgrade and rebuild: Rebuilt secondary EMC VNX 53000 and migrated it to our Colocation in chicago. Installed EMC Recoverpoint Gen4 RPA 4.0.2 with an 8GFC backend in order to sync block side data between production and DR SAN system residing at the colo. Configured Data Domain DD2500. Designed and implemented all

replication, backup, and disaster recovery plans covering the entire data footprint.

3. Exchange Migration: d esigned and implemented migration plan for Exchange 2003 to Exchange 2010 including DAG configuration, backup design, and front end Mimecast hosted workflow with an Exchange 2016 upgrade pending.

(Projects Continuted)

Luis Fernando Toro

1850 NW 105th Terrace

Pembroke Pines, FL 33026

(954) ***-****

4. VMware/XenServer/XenAPP deployment: assisted in the deployment and maintained a Citrix XenAPP 4.5 farm, CAG, VPX, WI, provisioning components utilizing

VMware 2.5 and Xenserver 6.2 with NFS and iSCSI HA storage design that lasted the company 8 years.

5. ISP Migration: E valuated multiple providers supporting 9 sites with T1 to PRI conversion into Siemens PBX 3700 units along with fiber connectivity for data. Configured and deployed routers at all locations to connect to ISP’s MPLS network, encompassing all QOS/BGP rules residing on ISP leased Layer 3 devices. Deployed SIP routers for PRI conversions at all sites in order to maintain G.729, G.711 compliance with on premise Siemens digital boards. 6. Payroll & Web Filtering Solutions: E valuated and configured payroll and HR solutions and transitions between multiple vendors (Kronos, ADP, Paycom) both on premise utilising our SQL databases and later on migrating to hosted solutions requiring conversion of the databases for the given vendor and designing TSQL scripts to allow proper data ingestion.

7. Helpdesk Solution and monitoring systems: I nstalled helpdesk ticket system running the Spiceworks open source platform to allow for better tracking and documentation of user submitted tickets and to build a stronger knowledge base to be shared between IT staff. Deployed Network

/System monitoring solution utilizing ipswitch’s

WhatsUpGold to log issues with routers and servers and to allow for a better overviewer of the environment.

8. Network Redesign: P urchased and deployed HP 5406ZL, HP 4204VLs, & Cisco 3750 Switches.. Deployed the HP Modular devices as the core, implementing a VLAN

deployment into the network allowing for higher throughput and restructuring of DHCP servers and superscopes. Configured Cisco 3750 switch Stack for HA between SAN storage solution and VMware/XenServer hosts for iSCSI connectivity.

Luis Fernando Toro

1850 NW 105th Terrace

Pembroke Pines, FL 33026

(954) ***-****

(Projects Continued)

9. Security Audit and SAN replacement: P erformed an extensive internal security audit for the firm. Reviewed all aspects from user susceptibility to social engineering and ransomware to penetration testing, file encryption, and evaluation of solutions to mitigate risks. Created guidelines and security knowledge articles for IT staff and training manuals for users to be follow in the event of a breach. Tested POC deployments of FortiGate500D/600D,

Checkpoint 5600NGTX/3200 & Palo Alto 3060 next gen firewalls. VARONIS DatAdvantage with IDU for Exchange and SQL, RSA Auth Manager Two Factor deployment.

Evaluated Tintri T8885, EMC Unity 400, Tegile T4200, Nutanix NX6155-G5, Nimble CS500 as replacements to the VNX5300 to allow for drive and file encryption directly on the storage appliance in order to future proof and negate potential risks as well as to improve on all aspects of storage and replication.

10. Disaster Recovery and Cloud hosted solution: Created a plan to upgrade the colo systems that we use for DR in order to allow proper failover in the event of a crisis. The DR location is running VMware 2.5 and XenServer 6.2 and needs to be decommissioned and replaced with a

deployment that matches production. Created a budget that will guide decisions of deployment strategies including an upgrade path for all storage, network and compute

requirements that need to be met to guarantee success Evaluated Cloud hosted solutions and designed deployments for Evault, Centurylink, & Azure with an asynchronous replication design to replace DR entirely and reside as an Active-Passive solution.

Luis Fernando Toro

1850 NW 105th Terrace

Pembroke Pines, FL 33026

(954) ***-****



The Answer Group (TAG)

Jan 2004 – Aug 2005

North Lauderdale, FL

Phone Tech/Support Agent

Provided dedicated technical phone support for Gateway desktop customers.

Supervisor for EOL department

Managed laptop replacement project which consisted of leading a team of 4 call agents to return/replace customer’s laptops which were deemed to have parts that were EOL.

Created workflow procedures and automated tasks that brought the return and response times from 4 months to 4 business days. Comp TIA A+ Certification

Microsoft Certification (MCP, MCSA, MCSE)

1996 - 1999 Cooper City High School Cooper City, FL High School Diploma

Speak and write fluently in both english and spanish.


Contact this candidate