State University Customer Service

Alesha Leonard

**** ***** ****** *** ***

Randallstown, MD 21133

410-***-****

**************@*****.***

Objective: I graduated from Frostburg State University with a B.S. in Psychology and a minor in English. I am currently enrolled in my second semester at McDaniel College studying Clinical Mental Health Counseling. I have a skill set including computer proficiency, oral and written communication skills, dependability, interpersonal skills, critical thinking skills, and excellent time management. I am seeking a career in an organization where I may utilize my customer service skills and administrative experience in higher education institutions.

Employment

Stevenson University, October 2016- present Owings Mills, MD

Transfer Admissions Assistant: duties include answering phone calls regarding the transfer process, advising students, giving presentations about the university, filing transcripts, managing spreadsheets, mass mailings to prospective students, giving interviews, and using student database systems.

McDaniel College, August 2016- December 2016 Westminster, MD

Financial Aid Graduate Assistant: duties included answering phone calls and student questions, processing loan paperwork, managing material for Federal Work Study students, and using student database systems.

McDonald's, June 2015- May 2016 Frostburg, MD

Crew Trainer: duties included food preparation, order taking, and customer service.

Duties also included training new employees on how to effectively perform appropriate tasks.

Frostburg State University, January 2015- May 2016 Frostburg, MD

English tutor: duties included assisting students with revising written assignments.

Frostburg State University, September 2014- May 2016 Frostburg, MD

Student worker for Admissions Office: duties included filing of documents, organization of student transcripts, answering phone calls, mailing of documents to prospective students, and using student database systems.

Frostburg State University, September 2014- December 2014 Frostburg, MD

Psychology tutor: duties included assisting students with coursework in psychology-related courses including General Psychology and Research Methods I.

Department of Defense, June 2012- April 2013 Patuxent River, MD

Administrative Clerk: duties included sorting, arranging, and filing materials, shredding, archiving

and organizing files, maintaining log sheets and records for filing systems, and updating same on spreadsheets in database and provide monthly reports.

McDonald's, February 2011- August 2016 Solomon's, MD

Crew Member: duties included customer service tasks and food preparation.

Education

McDaniel College, August 2016- present Westminster, MD

Area of Study: Clinical Mental Health Counseling, M.S.

Expected graduation: May 2019

GPA: 4.0

Frostburg State University, September 2013- May 2016 Frostburg, MD

Major: Psychology, B.S. Minor: English

GPA: 3.0

Achievements

Frostburg State University, Dean's List, Spring 2014 Frostburg, MD

Frostburg State University, Dean's List, Spring 2015 Frostburg, MD

Frostburg State University, Dean’s List, Spring 2016 Frostburg, MD

Frostburg State University, Black Student Alliance Induction Frostburg, MD

Coordinator of the Transfer Fellowship (full tuition) Scholarship Owings Mills, MD

Volunteer Experience

Assisting PTSA in local high school events August 2012- present

Relay for Life April 2014, April 2016

Blood Drives October 2013- April 2014

Easter Can Food Drive April 2014- April 2016

Honorary member of Pre-Professional Medical Society September 2013-present

and Psychology Club at Frostburg State University

References

Jessica Kozera: Director of Transfer Admissions at Stevenson University

410-***-****/ *******@*********.***

Lynn Davis: Admissions Representative at Frostburg State University

301-***-****

Mark Smith: Director of Tutoring Services at Frostburg State University

301-***-****

Contact this candidate