Customer Service Professional Experience

ALAGI SAMBA

Bachelor’s Degree, Engineering, City University of New York

**** ******** ******, ***** ** 10466 917-***-**** **********@*****.***

PROFESSIONAL PROFILE

A trained technician, with proven skills at diagnosing, troubleshooting, and resolving technical problems. A quick learner, with strong working knowledge of software, hardware, networking, operating systems, and security applications. Possess a unique ability to adapt to technological changes in the industry. Knowledge of theory and concepts needed to identify and resolve technical problems. Outstanding customer service skills, with the ability to work well with co-workers in one-on-one and group settings. Skilled at communicating complex technical information in language users can understand.

TECHNICAL KNOWLEDGE AND SKILLS

NETWORKING

SOFTWARE

HARDWARE

Active Directory fundamentals

DHCP and DNS Server

Group Policy management fundamentals

802.11/PAN/LAN/ design, configuration and troubleshooting

Remote desktop assistance

VPN, NAT,PAT, and VLAN configuration

Windows 8 and 7

Windows image deployment through PXE and GimageX

Android OS expert user

Google Apps

MS Server 2012 R2

VMware Workstation

Cisco Meraki Mobile DeviceMgt.

Mobile Device troubleshooting

Data encryption, backups, recovery, cleanups, images

Network Printer troubleshooting

Network Cable management

PC/Laptop setup/ maintenance/configuration

PROFESSIONAL EXPERIENCE

Global Advantage Realty Corp - Bronx, NY

Managing Broker June 2006 to Present

-serve as lead technology associate supporting requirements in terms of computer configurations, laptops and wireless connectivity for all staff.

-Real estate sales and rentals, oversight of properties, screen and vett potential tenants and manage entire rental application process.

-Work closely with legal and finance teams to reduce risk and address other issues of potential conflict.

-Coordinate with maintenance department in the overall upkeep of properties as well as city, state and federal safety standards and codes.

-Work aggressively with underperforming properties to establish tangible and measurable action plans to address deficiencies and reposition to a favorable status.

-Compile a quarterly territorial assessment report of site visits, key drivers and benchmark factors that impact rental condition and ranking.

Portamedic - Hartsdale, NY

Lab Tech February 2002 to March 2004

-Provided basic medical examinations for various Insurance companies.

-Managed this highly confidential data via a sophisticated system of protocols that safeguarded information according to HIPA standards.

-Compiled a quarterly assessment report of site visits, key drivers and other factors needed for clients to maintain current insurance certifications.

EDUCATION

CUNY City College of New York: Bachelor’s Degree - Electrical Engineering

Per Scholas: Program Graduate - A Comprehensive IT Curriculum, incorporating a combination of formal instructions and hands-on activities, in a real-world working environment

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