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Software Engineer Technical Support

Location:
Destin, FL, 32541
Posted:
August 24, 2017

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Resume:

Noelia Martínez

SUMMARY OF QUALIFICATIONS

Experience as a Business Analyst, Project Leader Skills, Quality Assurance Tester, Software Engineer Developer and Microsoft CRM Certified.

Business Analyst professional with a background in client relations, and solid knowledge in business automation, in order to provide an IT solution. Ready to assume responsibility to complete projects, both independently and on teams, also experience with White and Black Box Tester in the Quality Assurance Process. Proficient background in software development that helps to understand in a better way the Business.

Lately due her expertise she had been performing Quality Assurance and Development Hands On enforcing and validating the coding standards.

English and Spanish speaker

.

Systems Development Life Cycle (SDLC):

1.Agile Software Development with Scrum methodology (Scrum).

2.Rational Unified Process *RUP as a methodology for development (RUP).

3.Iterative Methodology (IM)

Extensive knowledge in Manufacturing, Multimedia and Broad Casting, Education, HR.

EDUCATION

BS in System Management Engineering

Universidad Autónoma de Nuevo León

December 1995

Master’s degree in Information Technologies Administration

Universidad TecMilenio

Jan ‘11 – July ‘12 Software Engineer / QA Database Tester

Xerox (ACS Human Capital Management Solutions)

Projects : MCE Compliance

In Charge of the QA for:

Global CE Compliance Report (Earnest & Young Europe Division)

Flash Report (Deloitte America Division)

MCE Compliance Report for Earnest & Young / Deloitte Global Divisions

Working with MS-SQL Database quality assurance using T-SQL to validate results and reports.

Technical Documentation and UML Diagrams design

User Interface tester over Web and backend Platforms

Working under the ACS Development methodology similar to RUP *building blocks Methodology

ENVIRONMENT:

Microsoft SQL Server 2008

T-SQL Scripting

Process Execution

QA Tools: Wink to help and describe issues found.

Subversion

Jun ‘09 - Dec ‘10 QA Tester Progress Specialist

Multimedios Network

Project: Various - Operation

Implementation of Quality Assurance applying:

Code Review in Progress Development

Database data validation

Monitoring applications during and after deployment

Functional validations

Progress scripting

Microsoft TFS

Technical Documentation and UML Diagrams design

Working under the RUP Development methodology *building blocks Methodology

ENVIRONMENT:

Progress 7

Progress Scripting

Progress SDK

Progress Editor

Microsoft TFS 2005

Aug ‘05 - Oct ‘06 Software Engineer / Microsoft Dynamics CRM Certified

TI Movil

Project: CRM Implementation.

Microsoft Dynamics CRM Specialist, in charge of implement the CRM platform.

Development and Customization of Reports using SSRS as a development tool.

Iterative Methodology (IM)

Technical Writer doing analysis (business rules and feedback), writing release documentation and user manuals.

ENVIRONMENT:

Microsoft Dynamics CRM 3.0

Window Vista Virtual Machine

SSRS (Report tool)

Microsoft TFS 2005

Skills acquired: Microsoft Dynamics CRM 3.0 Certified

(Jan ‘05 - Jul ’05) (Jul ‘09 – Jan ‘10 ) Instructor / Lab Instructor

Tec Milenio University

As a technical Instructor, the labs were developed to view the introduction to the development environments and networking, web development patterns, cisco networking, and graphical design.

ENVIRONMENT:

Cisco

Java,

Office 2003

Macromedia Flash

Fireworks

Jan ‘00 - Jul ‘03 Software Engineer / EDI Developer

General Electric ( Global eXchange Services )(Maryland, WA))

Business analyst and project leader hands on in the development and report design. Dispatch 1 Progress System implementation, technical support desk RS/600 users.

Senior Software EDI Trading Partner Integration development in charge of define and code functional Mapping specifications.

Analysis and reverse engineering of Reports into functional mapping specifications.

Best Practices definition, find and resolve discrepancies with mapping specifications.

Database connection using Taran (Reflexion) to acquire a connection or deployment interface for EDI mapping.

Read EDI Mapping Specifications, test developed files and bridges tester for eXchange Link also determine if test files generated from bridges are correct thru analysis.

Development Standards used in the development: ANSI X12, UN EDIFACT, TRADACOMS, VDA standards and transactions across diverse industries.

XML standards (xCBL, GS1, cXML, etc).

SAP IDOC/XML transactions

ENVIRONMENT:

EDI Application Integrator for Windows and Unix,

Transaction Modeler Workbench 4.0, 3.1, 2.4.

GXS Trading Grid platform 2.4 and 3.1,

Unix,

Source Safe,

Taran,

WS_FTP Pro

FTP/VPN

XSLT

XML editor

Notepad ++

Progress 7.3E,

Windows NT,

Unix,

FTP/VPN,

Rfflow,

Appeal.

Skills acquired: Training received at the GE-GXS facilities, Gaithersburg, MD

Jun ‘99 - Dec ‘99 Software Engineer / Progress Developer

Plasticel

Projects : Various - Operation

Business analyst and project leader hands on in the development and report design. MFG/Pro System implementation, technical support desk RS/600 users.

MFG/PRO System (QAD) Distribution module, training and technical support desk MFG/PRO users.

ENVIRONMENT:

Progress 8.3E,

MFG/PRO,

Windows NT,

Unix,

FTP/VPN,

Rfflow,

Appeal.

Aug ‘97 - Jun ‘99 Software Engineer

Multimedios Network

Project: Various - Operation

Analyze, document and suggest administrative process to Cablevision and Multibip. Analyze and implement policies. Analyze and develop applications to purchase area, customer service and technical area (Progress ver 7.3E), Migrate Progress applications from 6.0 to 7.3E, also providing technical support desk to HP9000 applications and terminals users. Training users to understand and manage the application.

Customer Care, business analyst and administrative procedures and policies.

ENVIRONMENT:

Progress ver6.0, 7.3, y 8.3E,

Windows NT,

Novell,

Unix,

FTP,

Acrobat Exchange,

Rfflow,

Adobe PhotoShop,

Reflection

Jan ‘96 - Jul ‘97 Software Engineer

Procesos en Informatica

Projects : Various – Operation

Application Maintenance in FoxPro 2.0 y 2.6 for Windows, development reports on FoxPro 2.6, business analyst, information flow of the integral system developed by the company, implementation of developed applications made for the company to the customers, Documenting user's manual and training about Windows Tools.

ENVIRONMENT:

FoxPro 2.0 y 2.6,

Visual Basic,

Access 97,

Crystal Report.



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