Network Support Specialist

Stephen Vender

Networking Professional

***********@*****.*** 678-***-****

Cumming, GA 30041

SKILLS

Cisco Router/Switch Configuration Wireless Troubleshooting LAN/WAN Troubleshooting

Server 2008/12 Configuration IPv4/IPv6 Sub-netting OS Re-Image//Deploy

Work with C Level Executives Network Monitoring Customer Service

SUMMARY

8 years of IT work experience including excellent customer service

Excellent ability to self-manage and schedule priorities to achieve assigned goals

Experienced in providing estimates for completion of task or job as well as adhering to proper security and chain of custody protocols as well as utilizing ticketing and tracking software

Work oriented and committed team-member familiar with and willing to work any hours to complete a task in order to exceed customer satisfaction and/or meet job deadline

Strong network/device troubleshooting skills

EXPERIENCE

January 2010 – Current

Network Consultant

Self Employed Cumming, GA

Repaired/built PC's, upgrade all internal PC components, wipe & reimaged Operating Systems, Virus removal, software upgrades, Facilitated data recovery, replaced laptop screens, networking

Windows 2012 R2 configurations, Hyper-V virtual machine setup, DHCP, DNS, Group Policy

Cisco Switch/Router configuration and troubleshoot. Taking CCNA exam 4/7/17

July 2015

IT Network Technician (2 week contract position)

Performance Door and Hardware Kissimmee, Fla.

Week 1- back up all data & physical destruction of all hard drives, upgrade all computers/New computers, migration of data to new drives, freeNAS backup system

Week 2 - Installed doors, door hardware at Margaritaville Hotel – Ft. Lauderdale Beach Project

January 2015 – May 2015

IT Technician (5 month contract position)

Lanier Technical College Cumming, GA

Performed clean install of Windows Server 2012 R2, create images, re-deploy as needed

Configured Cisco routers and switches and Cisco wireless routers/Access points

Served as single point of support for over 50 local workstations in heavy lab use environment, troubleshoot network issues, used WireShark network analyzer

General duties included lend-a-hand where needed, assist students with labs, Setup Windows Server 2012 R2 Active Directory, DNS, DHCP, Group Policy Objects, Organizational Units, Password Security, virtual environment in Hyper-V, promoted domain controllers, router and switch labeling/organization in racks, cable management

January 2011 – December 2014

Network Administrator

Division 7 Contracting LLC League City, TX & Jacksonville, FL

Set up network and supervised maintenance in each location

Troubleshoot TCP/IP issues - Telnet, SSH, SMTP, HTTP, and ICMP.

Network Troubleshooting (ping, traceroute),

Configured Windows Server 2008, ADDS, user accounts, permissions, OU’s, VPN, wireless devices, secure wireless network, Firewall

Built/Upgraded PC's, Install software on all PC's, maintain all PC’s.

Assisted Owner, VP, PM’s remotely using Team Viewer and Remote Desktop/Assistance

Ran diagnostics, repaired any issues with wired/wireless devices, 1st line of support

January 2007 – January 2010

Recruiter

Self Employed Cumming, GA

Acquired sub-contractors, superintendents, crews, workforce for commercial roofing projects, remodel, and demolition projects. Worked with Owners, GC’s, PM’s on all projects

Workman's comp insurance verification, contracts, background check/drug test scheduling

Handled all lodging/flight/travel logistics

Supervised 26 story Park Regency Project in Buckhead, GA

On Buckhead project supervised up to 30 workers

Attended meetings, kept all workers time, daily reports, assigned scope of work daily

AFFILIATIONS

Division 7 Contracting LLC League City, TX

National Technical Honor Society - Lanier tech

Certifications & Licenses (All Current)

A+ Certified

Network Pro

Microsoft Networking

Cisco Network Specialist

Microsoft Network Security

Microsoft Certified Professional

PC Repair and Network Technician

EDUCATION

Lanier Technical College - Networking Specialist - Diploma/Degree

Major - Cisco/Minor - Microsoft Server 2012 R2

ACCOMPLISHMENTS & AWARDS

Honor Student - Lanier Tech

Certificate in Workplace Ethics - Lanier Tech

National Technical Honor Society - Lanier Tech

Presidents List for Academic Excellence – Lanier Tech

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