Service Technician

PATRICK DEMAILLE

** **** **, *********, ***********, 06824 * 203-***-**** * *********@*****.***

SUMMARY

Computer Repair Technician successful at discovering unique troubleshooting techniques, providing high quality repairs, and provide sound service and installation to clients or customers. Qualified to repair both Windows and Mac systems.

HIGHLIGHTS

Troubleshooting Networking / Printers Organized

Hardware Configuration Custom Software Works well in team

Software Installation Hard Drive Recovery Ability to travel

CCTV Installation IP-Phone Systems Wiring / Cabling

WORK EXPERIENCE

Self Employed / Computer Pat

Sr. Technician, Jan 2013 – Present

LCD, digitizer, keyboard, battery and WiFi replacements, Apple and Motorola Portable Devices.

End user support for Server and network installations.

Refurbish Laptops, Desktops, Peripherals, and Handheld Devices

Soldering on the compacitor and resister level of Motherbaods, TV’s, A/V equipment and DC jacks.

PC and Mac upgrades /repairs such as Ram, HD SSD, Server 2008, server 2012, Virtual Servers.

Familiar with Dell, Lenovo, HP, IBM & Compaq, Samsung, IMAC and MACBOOK PRO laptops

Updating and Enhancing network productivity, Wireless expanders, Gigabyte and Failover switches

UPS Power backup deployment hardware and software

Installations of Server 2000, 2003, 2008 and 2012, Active Directory, Microsoft Exchange, Backup and cloud computing.

Configure and Install of Various Accounting and practice management software.

Gaming Systems Design and installation.

COMPUTER WORKS, MONROE, CT

Technician, Jan 2007 – Oct 2012

Main field Tech for all on-site service calls both Residential and Business

End user support for Server and network installations.

In-office repairs including Break and Fix, Virus Removal and replacement Hardware.

Data recovery Tier I and II, Clean level repair.

Consult and design Network and PC infrastructor, security appliances and Peripheral’s

Hardware Replacments, Motherboards, LCD and Inverter, Keyboard, Mousepads, AC, USB and Audio Jacks

Refurbish Laptops, Desktops, Peripherals, and Handheld Devices

ETS CONSULTING LLC,, TRUMBULL, CT

Sr Technician, Mar 1997 – Jan 2004

Consult with each individual clients need and create trouble tickets based on tier level

Maintain, update and monitor schedules and service dispatch to all field techs

Create service and billing tickets to each daily in-call and on-site service requests

Hardware Installations, NIC, Video Card, Proccessors, Ram, and Power Supplies

Peripheral Installations, Scanners, Printers, Plotters, Barcode Readers and Networking equipment

EDUCATION & CERTIFICATION

Masuk High School, Monroe CT 06824.

Certified Omni Home Automation Installer.

Oki-Data Certified Printer Repair.

AverMedia CCTV Certified Design and Installer.

ADDITIONAL SKILLS

Ability to adapt and grow for group or individual technical needs.

Can work in high stress environments and maintain both professional and technician ability.

knowledge and experience in problem solving where solutions are not readily available.

Field experience, including Medical Firms, Law Offices, Shipping and Mailing, Insurance, Realty, advertising, Production, Restaurant POS, State and local government.

Contact this candidate