Phlebotomy, Customer Service

Natisha Owens

Detroit, MI *****

*************@*****.*** - 248-***-****

I am a pleasant, customer-oriented professional offering 5 years' of direct experience in customer service.I also have an established record of enhancing customer satisfaction and overall patrons' ratio by demonstration of high quality hospitality etiquette. I enjoy caring for the young, newborn to 16 yrs, and the old 55 & up. I took care of my grandma for 6 yearsshe suffered from diabetes, triple bypass surgery, and 3 strokes which made her right side go numb after the second one. I'm also a certified phlebotomist and I've been working at the Detroit bio lab for about a year and a half..I still step in and volunteer as well.

Authorized to work in the US for any employer

WORK EXPERIENCE

Phelbotomist

Detroit Bio Medical Labs - Taylor, MI-February 2015 to Present

I performed various venipunctures on patients, wrote their files, sent them to other labs. I was also responsible for proper identification, correct labeling, and necessary documentation for the patients.

Server

Red Lobster-March 2013 to Present

• Provide excellent dining experience during afternoon/night shifts for over for 100 guest

• Build and maintain relationships with customers, staff members, and management

• Outstanding client understanding and commended for developing a team atmosphere

• Promote customer service through personal interaction

Cashier

Wendys Hamburgers-May 2011 to July 2013

• Service guest by taking orders in a timely manner.

• Preparing orders

• Purchase transactions using cash registers

• Common courtesy and professionalism at all times.

• Followed procedures for safe food preparation, safety and presentation.

Shipping and Receiving Clerk

Moose Jaw - Madison Heights, MI-November 2012 to March 2013

Responsibilities

Packaged boxes

Loaded trucks

Put packaging address on the boxes

Printed labels

Grabbed stock

Stocked

Skills Used

Fast, organized

EDUCATION

None in Nursing

Macomb Community College - Warren, MI

2011 to 2013

High School Diploma

Detroit School of Arts

2011

SKILLS

Microsoft word (10+ years), Microsoft excel (10+ years), Microsoft PowerPoint (10+ years), Phelbotomy (1 year), Childcare (10+ years), Customer Service (6 years), Medical Terminology (1 year), Home care (6 years)

CERTIFICATIONS/LICENSES

Phlebotomy

February 2015 to Present

Detroit Bio Lab

ADDITIONAL INFORMATION

• Strong critical thinking skills

• Analytical and detail oriented.

• Team oriented and able to work resourcefully within groups and prioritize multiple tasks

• Proficient in MS Word, Excel, PowerPoint

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