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Customer Service Administrative Assistant

Brunswick, Maine, 04011, United States
April 21, 2017

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John J. Gallagher

Phone # (207) ***-****

** ***** ****

Brunswick, ME 04011



To work in a dynamic team environment where customer service means going above and beyond the customers expectation of the experience and where the encounter leaves the customer feeling as if they have had the best experience possible.


Jan 2016- Mar 2017 Target Topsham, ME

Flow Team Member

Assist in the unloading of delivery truck

Sorting the products onto pallets

Bring pallets to appropriate sections

Stocking shelves/racks with products

Changing the shelves/displays

Printing and changing the prices for the products

Assisting the Guests with finding products or questions about the products

Nov 2015 Dec 2015 LL Beans Freeport, ME

Seasonal Multipacker

Scan and sort orders into cubbies

Place orders into packages once sorting completed (boxes or bags)

Place order slip and coupon into the order

Put shipping label on order and put order on belt

Average of 150 units per hour

Feb 2015-July 2015 Marsh River Electric West Bath, ME

Electrical Apprentice

Support the Owner

Prep work area

Make sure the right equipment is in place for the job

Pull cables/wiring

Prepare cables/wiring

Wire Outlets/lights

May 2013-Dec 2014 Starbucks Brunswick, ME


Support the Manager and Shift Leaders

Take and deliver customer orders

Train new employees

General pickup of the store

Restock shelves

Assist in Opening and Closing of the store

Sept 2006-Jan 2013 Alion Science and Technology Bath, ME

IT Associate Feb 2008-Jan2013

Support the IT Manager

Buildout and place workstations where needed

Place and update applications on workstations as needed

Troubleshoot problems that arise as they arise

Inventory both hardware and software for the office

Asst Prgm and Plan Cntrl Analyst Sept 2006-Feb 2008

Assist in the creation, development, and modification of MS Databases

Support ongoing office operations for ECP verification and Damage Control ship checks

PSA and IPDA program support

Scan documents to PDF and place in applicable folders

June 2005-Sept 2006 The Highlands Topsham, ME


Assist elderly people with Dementia

Facilitate a more independent life style

CRMA, MANDT, Adult CPR/First Aid certified

Liaison between residents and charge nurse, dining staff, doctors

Manage and oversee residents medication administration and health conditions

Facilitate in the management of evening plan of action

March 2003-June 2005 Elmhurst Bath, ME

Residential Coordinator

Help people with Developmental Disabilities

Assisted the residents to live a move independent life

Liaison between residents and other staff members, doctors

CRMA, MANDT, Adult CPR/First Aid certified

Oversaw the maintenance of the building and the grounds

Nov 2002-Jan 2003 LL Beans Freeport, ME

Seasonal Customer Service Representative

Managed financial transactions

Promoted store credit card

Exchanged merchandise

Experience during Undergraduate Studies

Summer 2001 Bath Recreation Department Bath, ME

Internship- Administrative Assistant

Learned and worked with Munis, a city finance computer system

Learned and worked with RecTrak, an internal computer system

Assisted the Director in revamping the payroll system

Created and oversaw the Excel program to identify trends from various programs in the areas of

registration, revenue, and expenses

Analyzed budget reports

Managed financial transactions

Liaison between community and the Bath Recreation Department

Fall 2000 Maine Maritime Academy Castine, ME

Platoon Leader, Maine Maritime Academy NROTC Program

Assisted in the instruction of twenty freshmen into the ROTC unit and proper military conduct

Assisted in the instruction of twelve midshipmen in becoming a working and productive

member of the unit

Evaluated the progress of the midshipmen twice during the semester

Suggested and implemented improvements on more effective methods of presenting military

protocol, through my personal observations and experience

Fall 1999 Maine Maritime Academy Castine, ME

Chief Petty Officer, MMA NROTC Program

Responsible for the training of 16 midshipmen in military regulations

Communications link between the unit leaders and the midshipmen


1998-2002 Maine Maritime Academy Castine, ME

BS, International Business and Logistics.

3.2 GPA with courses in Physics, Calculus2, Operations Management, Human Resources, TQM,

Sigma 6, Logistics, Micro and Macro Economics

Intermediate and working knowledge of MS Word, Excel, PowerPoint, Access, and Publisher

Working Knowledge of Internet browsers and search engines


Family, Friends, Running, Soccer, Coaching, Music, Reading

Contact this candidate