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Project Management

Markham, Ontario, Canada
April 21, 2017

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647 *** **** (c)

A specialist in project methodologies (Agile and PMBOK), risk management, communication management, operations, PMP and lean Six Sigma. IT, education, retail and telecommunication industry expertise with in project management roles spearheading strategic project development, successful completion of the projects and leading high-performance teams. Align tactical processes with long-term corporate objectives. Combine organizational talent, and consensus-building and vendor management skills with technical know-how to ensure organization’s IT services and project deliverables are reliable, secure, cost-effective, and fulfill all business needs. Champion in continuous improvement.

-5 years of experience managing complex projects, involving business, technology & external stakeholders by implementing both Agile and Waterfall methodologies

-Solid experience in the areas of risk analysis, communication management, marketing management,change management and stakeholder management

- 5 years of wide range of experience with vendor and client relationship management

-5 years of communication and presentation experience to high level stakeholders like Project Sponsors, Project committee members, Project Directors and Executive level

-Technical skills: WORD, EXCEL, POWERPOINT, SHAREPOINT, SAP, Siebel (CRM), Trello Board


Project Lead Sheridan College Oct 2016 – Present

oManage all aspects of the site core Intranet project lifecycle and work with matrix business, vendors, corporate and IT partners to oversee all phases of the project, and ensure that related project processes are completed as required (including, as applicable, change management, process management, transition to business/operations, system development, quality management)

oDrive multi-million dollar highly complex college project to establish a new portal for the institution as a single sign on system

oWork collaboratively with business partners leveraging their resources to gather information by leading and/or participating in process observations, time studies, and process mapping activities

oLead and/or participate in the documentation and development of the future state including roadmap design, conducting cost/benefit analysis, establishing performance metrics and identifying risks (and their mitigation) to support implementation of the new process

oContribute to project related documents as assigned by the third party vendor; e.g., project charter, project plan, communication plans etc.

oPresent project status and deliverables to the project committee, project sponsors and executive committee

Project Manager Lexmark International May 2011 – Aug 2016

oManaged all aspects of the project lifecycle and worked with matrix business, corporate and IT partners to oversee all phases of the project, and to ensure that related project processes are completed as required (including, as applicable, change management, process management, transition to business/operations, system development, quality management)

oWorked collaboratively within a cross-functional project team while providing support to Senior Consultants leading the process initiative/work package and overseeing the work of Senior Analysts/Specialists

oEnsured project issues and risks are identified, quantified, managed and tracked. Used past experience to proactively "anticipate" risk and developed appropriate mitigation strategies and plans. Ensured risks, assumptions and constraints are appropriately communicated and escalated when necessary

oLed and participated in the documentation and development of the current state assessment identifying sources of information, detailed process descriptions, process stakeholders and pain points/opportunities for improvement

oDeveloped project artifacts including charter, integrated plan, resource plan, contingency plan, and related PM artifacts, while complying with applicable enterprise standards(e.g. Risk, Audit, Compliance)

Customer Operations Manager/Business Analyst Lexmark International May 2007 – April 2011

oDeveloped proposals that included solution design and estimates of effort, time, skills, plus required hardware and software to accomplish goals and meet requirements

oLed the analysis of client requirements and issues; developed recommendations and proposals on improvements and changes in strategies, practices and programs. Planned, led and coordinated the design development, testing, and implementation of systems that support effective client relationship management.

oIdentified and developed change management strategies to address issues that resulted from changed or new program/branch/division initiatives.

Project Specialist Telus Mobility Aug 2005-April 2007

oWorked on complex business problems, analyzed and evaluated business methods and procedures for improvements per new web based technology implementation and project scope plan

oProvided timely on-going project status communication to key stakeholders

oCoordinated all project elements, ensuring deliverables reflect letter of agreement

oEnabled teams to consistently provide contract deliverables

Part-time Faculty Member George Brown College Jan 2007- Present

Teach Introduction to Business, International Marketing, International Marketing Culture, Import Export Management, Entrepreneurship, Market Entry Strategies, and International Logistics of classes of about 35 to 50 students.

Arrange practical sessions as per the College norms.

Arrange student meetings with International Entrepreneurs to create an extra interest in the subject

Project Specialist Supervisor Convergint Technologies Jan 2002- Dec 2004

Coordinated with Project Managers for assignment and scheduling of Specialists. Properly align specialists to project tasks according to specialists skill set. Verified that appropriate licensing or certifications are in place prior to starting a new project

Maintained high level of quality and safety assurance. Field checks include inspecting work quality and methods and ensuring adherence to safety programs/standards.

Provided high level field support for urgent or troubled projects.


MBA, Master of Business Administration, Texas Southern University, Houston, Texas, USA April 2001

PMP, Project Management Professional (PMP Number 1870717) Nov 2015

Six Sigma YELLOW BELT Certified by Lexmark August 2009


oProject & Program Management

oPeople Soft Integration

oRisk Mitigation

oSLA management

oSlack, Trello, JIRA

oStakeholder Management

oMS Project, SharePoint, MS Visio

oTime frame forecasting

oRequirements Analysis

oSite core

oAgile & Waterfall Methodologies

oChange Management

oClient relationship management

oLean Six Sigma


oVender Negotiations & Management

oGovernance & Compliances

oRFP & SOW preparation

oResource Planning

oCross-Cultural Communications

oData Analysis, Reporting & Forecasting

oProject Planning & Implementation


Available upon request

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