Position Technical Writer
Name Julia Taranik
Cell phone (617) ***-****
Location Cambridge, MA
Status Green Card holder
I have 4 years of hands-on experience in software development sphere. I have a good understanding of the whole software development life cycle and participated in its different phases. I’m a lifelong learner with good communicative skills and can quickly assimilate and apply new knowledge. Highly interested in UX sphere.
Summary of Qualifications
Define project vision and scope as well as scope for each sprint
Elicit, gather and formalize functional and non-functional requirements using interviews, document analysis, requirements meetings
Requirements and process flow modelling (BPMN, UML)
Create software development documentation with use cases, diagrams, wireframes
Create detailed user guides
Prototype user interfaces (high- and low-fidelity mockups and wireframes)
Facilitate customers in UAT project phase and perform demos of the developed features
Good verbal and written communication skills
Technical Skills and Tools
Requirements development: Confluence, MS Word
Requirements modelling: Visio, Draw.io, Bizagi, IBM Rational Rose
Prototyping user interfaces: Axure, Balsamiq
Bug tracking system: JIRA
CRM platforms: Salesforce, Microsoft Dynamics
Team Collaboration Software Sharepoint, Excel, Powerpoint
Programming: SQL, HTML5, CSS3
February 2016 – February 2017 Business Analyst, Itransition, Minsk, Belarus
elicited and formalized business requirements from external customers and translated them into functional and non-functional requirements
created software requirements specification with use cases, diagrams, wireframes
created business domain and system diagrams (Business domain, Use case, Activity, Sequence, State machine diagrams)
worked closely with both external customers located all over the world and internal development team, QA and project manager to ensure the client requirements are understood by the whole team and could be implemented from technical perspective
created wireframes and mockups
created user guides features in the sprint
performed demos of developed features
improved UX (identified design problems and suggested solutions, which were used for redesigning some parts of application interface)
January 2015 – April 2015 Business Analyst, Videogram, Minsk, Belarus
communicated with client stakeholders to elicit the concept of the application and business needs of the web site
evaluated websites of the competitors
translated application concept into sketches, wireframes and mockups with detailed annotations
participated in User Acceptance Tests of the developed web site
April 2013 - January 2016 Customer Service Representative, Logicnow, Minsk, Belarus
analyzed customers’ requests and issues (via tickets in Salesforce platform, phone, live chat) and provided recommendations to solve them
created and reviewed knowledge base articles and performed regular knowledge transfer with team members
identified opportunities to enhance product quality, gather customers’ feature requests, communicate them with the manager
reproduced reported bugs and created internal issues for QA
facilitated efficient escalation of highly complex tickets to the Tier 3 team and developers
verified and updated customer information as necessary to maintain accuracy of customer records
December 2010 – April 2013 Economist, OKB TSP, Minsk, Belarus
preparing reports, tables, and charts that present the financial results of the company
Education and Training
Business analysis, 2015
User Interface Design, 2016
Coursera, University of Minnesota
Bachelor of Science in Finance and Banking, Belarussian State Economic University
Translator (English), 2012
Associate of Arts in translating (English), Minsk State Linguistic University
HTML5 and CSS3, 2017
Udacity course platform
Practical Analysis Using UML, 2016
Educational Center of Hi-Tech Park (HTP) "IT Academy", License 0895276
The English language for business communication, 2013
Minsk State Linguistic University
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