Position Technical Writer

Name Julia Taranik

E-mail aczw46@r.postjobfree.com

Skype julia.taranik

Cell phone 617-***-****

LinkedIn https://www.linkedin.com/in/julia-taranik

Location Cambridge, MA

Status Green Card holder

I have 4 years of hands-on experience in software development sphere. I have a good understanding of the whole software development life cycle and participated in its different phases. I’m a lifelong learner with good communicative skills and can quickly assimilate and apply new knowledge. Highly interested in UX sphere.

Summary of Qualifications

Define project vision and scope as well as scope for each sprint

Elicit, gather and formalize functional and non-functional requirements using interviews, document analysis, requirements meetings

Requirements and process flow modelling (BPMN, UML)

Create software development documentation with use cases, diagrams, wireframes

Create detailed user guides

Prototype user interfaces (high- and low-fidelity mockups and wireframes)

Facilitate customers in UAT project phase and perform demos of the developed features

Improve UX

Good verbal and written communication skills

Technical Skills and Tools

Requirements development: Confluence, MS Word

Requirements modelling: Visio, Draw.io, Bizagi, IBM Rational Rose

Prototyping user interfaces: Axure, Balsamiq

Bug tracking system: JIRA

CRM platforms: Salesforce, Microsoft Dynamics

Team Collaboration Software Sharepoint, Excel, Powerpoint

Programming: SQL, HTML5, CSS3

Work Experience

February 2016 – February 2017 Business Analyst, Itransition, Minsk, Belarus

elicited and formalized business requirements from external customers and translated them into functional and non-functional requirements

created software requirements specification with use cases, diagrams, wireframes

created business domain and system diagrams (Business domain, Use case, Activity, Sequence, State machine diagrams)

worked closely with both external customers located all over the world and internal development team, QA and project manager to ensure the client requirements are understood by the whole team and could be implemented from technical perspective

created wireframes and mockups

created user guides features in the sprint

performed demos of developed features

improved UX (identified design problems and suggested solutions, which were used for redesigning some parts of application interface)

January 2015 – April 2015 Business Analyst, Videogram, Minsk, Belarus

communicated with client stakeholders to elicit the concept of the application and business needs of the web site

evaluated websites of the competitors

translated application concept into sketches, wireframes and mockups with detailed annotations

participated in User Acceptance Tests of the developed web site

April 2013 - January 2016 Customer Service Representative, Logicnow, Minsk, Belarus

analyzed customers’ requests and issues (via tickets in Salesforce platform, phone, live chat) and provided recommendations to solve them

created and reviewed knowledge base articles and performed regular knowledge transfer with team members

identified opportunities to enhance product quality, gather customers’ feature requests, communicate them with the manager

reproduced reported bugs and created internal issues for QA

facilitated efficient escalation of highly complex tickets to the Tier 3 team and developers

verified and updated customer information as necessary to maintain accuracy of customer records

December 2010 – April 2013 Economist, OKB TSP, Minsk, Belarus

preparing reports, tables, and charts that present the financial results of the company

Education and Training

Business analysis, 2015

ITMine, Minsk

User Interface Design, 2016

Coursera, University of Minnesota

Economist, 2012

Bachelor of Science in Finance and Banking, Belarussian State Economic University

Translator (English), 2012

Associate of Arts in translating (English), Minsk State Linguistic University

HTML5 and CSS3, 2017

Udacity course platform

Practical Analysis Using UML, 2016

Educational Center of Hi-Tech Park (HTP) "IT Academy", License 0895276

The English language for business communication, 2013

Minsk State Linguistic University

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