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Network Engineer

Phoenix, Arizona, United States
April 21, 2017

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Collins Kukwa AYEAH


Tel: 954 *** ****



I am very dynamic, technical-oriented with intense knowledge and expertise in various forms of IT and media, seeking a career in IT where previous experience and skills can be put to efficient use.I have Data Center Technician/Engineer experience and Experience with Linux or similar OS from Amazon Web Services. Good knowledge of network design and protocols and also understanding of scripting languages and storage devices.


October 2016 –January 2017 Amazon Web Services (Data Center-Eastern Oregon)

Network Engineer (Contractor)

-Troubleshooting and repairing servers with hardware and network issues. Decommission of end of life equipment.

-Work involved hardware diagnostic and replacement of failed components. Removal and destruction of end of life retired equipment and worked effectively with minimum supervision and handle multiple priorities.

- Knowledge of MultiWAN Switches for Multihoming and WAN Optimization applications such as Radware (LinkProof and Alteon) load balancers

-Provided operational support at Amazon Eastern Oregon Data Centers. Was responsible for day to day incident management of servers and networking equipment. project work and capacity management.

Worked closely with the Data Center Manager on projects scheduling and directing work for technicians and associates

-Worked in a noisy areas with hotter and colder temperatures than standard office environmental conditions.

-Managed work and priorities through ticketing system (Myday,Remedy) and coordination with Data Center Manager

-Removed racks that have been released to decommission. Decommissioning of servers racks. Audit, removal, destruction of hard drives, removal of rack. Break fix work as time permits.

-Received and scanned incoming server racks and brick types

-Experience in troubleshooting switchbuild issues with Cisco,Almach,Accton switches etc

-Install and replaced failed/faulty hard drives on server hosts

-Troubleshooting link issues between server racks and bricks.

-Running fiber cables, Cabling and handing off racks,power draining hosts to get them boot to recovery.

-Rack auditing and printing rack labels using P-Touch editor

-Preparing end of shift rack handoff report. Report current status via ticketing system, status reports, and email.

Manager multiple concurrent interdisciplinary projects and ability to work in a team

-Consoling into server hosts and top of rack switches using serial cables and KVM to troubleshoot problems.

-Troubleshooting and replacing faulty server motherboards/NIC and other faulty components.

-Consoling and wiping Amach,Acton and Quanta / Broadcom switches

-Experience in Hard reserving server rack positions in CloudForge.

-Installation of network and cabling infrastructure in the data center environment

-Knowledge of industry cable test procedures and equipment for a variety of different cabling systems (Copper/Fiber test equipment, OTDR, Network analyzer, vfl etc.)

-Knowledge of Cat 5, Cat 6 and OM1 – OS2 fiber optic cabling systems

-Run fiber and coax cross connects and follow proper termination techniques per company established processes and procedures.

-Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.

-Deploy cabinet rack mount PDU’s. Install cabinet management systems to include wire managers and patch panels.

-Rack and stack customer equipment.

-Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig, etc.).

-Conduct carrier circuit maintenance.

-Troubleshoot switched / multiplexed/ media converted circuits; escalates to, and works with Networking Group, as needed.

-Install circuits requiring fiber terminations. Conduct carrier circuit testing.

-Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO).

-Maintain detailed written records of all work activity.

-Escalate TT’s that require additional information.

-Determine work priorities from the ticketing queue and ensure adherence to all commit times.


Junior Network Support Staff

-Installing and configuring computer hardware, software, systems, networks, printers and scanners

-Planning and undertaking scheduled maintenance upgrades

-Talking to clients and computer users to determine the nature of problems

-Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

-Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.

-Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

-Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.

-Prepares users by designing and conducting training programs; providing references and support.

-Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

-Meets financial requirements by submitting information for budgets; monitoring expenses.

-Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

-Protects organization's value by keeping information confidential.

2010-2014 – CRAT CAMEROON

Junior Network Administrator

-Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

-Install and support LANs, WANs, network segments, Internet, and intranet systems.

-Install and maintain network hardware and software.

-Analyze and isolate issues.

-Monitor networks to ensure security and availability to specific users.

-Evaluate and modify system's performance.

-Identify user needs.

-Determine network and system requirements.

- Maintain integrity of the network, server deployment, and security.

-Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

-Design and deploy networks.

-Perform network address assignment.

-Assign routing protocols and routing table configuration.

-Assign configuration of authentication and authorization of directory services.

-Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

-Maintain network servers such as file servers, VPN gateways, intrusion detection systems.

-Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patche

-Anticipated troubleshooting and resolve ongoing network issues operate and maintain citrix application delivery platform and also administer email systems.


Tech Network Support Engineer/Help Desk Tech at Prinkonet

-In charge of LAN (Local Area Network) and WAN (Wide Area Network) and Wireless Internet Connections.

-In charge of the smooth functioning, repairs and maintenance of the client computers.

-In charge of Connection distribution

-Maintained the Internal network, add and delete users and manage user accounts.

-In charge of creating data recovery and disaster procedures.

-Responsible for the security of LAN and WAN and also executing backup routines for the system, ensure security and operability of the network.

-Ensured that virus protection software is up to date and periodically scanned viruses that may infect client computers.

-Coordinated with the Information System Administrator on software installation, maintenance and upgrades.

-Coach, mentor, and develop technical team members.

-Propose new initiatives, develop plans, and lead projects to support business needs and improve efficiencies.

-Provide general database design, implementation, and administration to assure highest reliability and availability of IT services.

-Develop database scripts, code, and packages to support enterprise application development while utilizing and maintaining standards.

-Manage and oversee database architecture, service reliability, and perform root cause analysis of software, process and service failure.

-Installing and configuring computer hardware operating systems and applications;

-Monitoring and maintaining computer systems and networks;

-Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

-Replacing parts as required;

-Providing support, including procedural documentation and relevant reports;

-Following diagrams and written instructions to repair a fault or set up a system;

-Supporting the roll-out of new applications;

-Setting up new users' accounts and profiles and dealing with password issues;


- Tech Support Engineer/Help Desk Tech) Melton Multi-National Communication Center.

-Assembling, disassembling and installation of basic applications for students and accessibility to data shared through LAN (Local Area Network) of computer systems that went in and out of the Company.

-In charge of LAN (Local Area Network) and WAN (Wide Area Network) Connection distribution and it’s troubleshooting.

-responding to breakdowns

-investigating, diagnosing and solving computer software and hardware faults

-repairing equipment and replacing parts

-supervising junior engineering and technical staff

-agreeing timescales

-obtaining replacement or specialist components, fixtures or fittings

-checking computer equipment for electrical safety

-maintaining records of software licenses

-managing stocks of equipment, consumables and other supplies.

-participated in the development of upcoming modules for existing network and implement functional changes in network infrastructure as need arises.

-Administered the proper operation of hardware, excellent installations and upgrades for hardware and network software.

-Responding within agreed time limits to call-outs;

-Working continuously on a task until completion (or referral to third parties, if appropriate);

-Prioritizing and managing many open cases at one time;

-Rapidly establishing a good working relationship with customers and other professionals, such as software developers;

-Testing and evaluating new technology;

-Conducting electrical safety checks on computer equipment.


2016-Present CompTIA A+. CompTIA Network+ hands on Training (Road to Certification)

2015-2016 Oracle Database Administration Hands-on Training from A Plus USA LLC

2003-2004 Hands on Training on Network Security

2001-2003 Higher National Diploma in Computer Maintenance and Repairs in Silicon Computer Institute, Computer Networks and software systems.

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