Technical Support Customer Service

APRIL ZAMBS

251-***-**** Cell

********@*****.***

PREPRESS / TECHNICAL SUPPORT

Offering Advanced Skills and Record of Consistent, High- Quality Performance in Graphic Design / Prepress / Technical Support Installation, Configuration, Upgrade, Migration, and Problem Resolution Activities CORE COMPETENCIES

■ New & Emerging Technologies

■ Systems & Network Upgrades

■ User Training & Support Tools

■ Network Connectivity Issues

TECHNOLOGY SUMMARY

■ Testing & Troubleshooting

■ Windows & Mac Platforms

■ Disaster Recovery Planning

■ Client Needs Fulfillment

■ Tracking Clients Jobs, Estimate

■ Systems Integration/Migration

■ Problem Identifications/Analysis

■ Business Process Optimization

SOFTWARE:

Remote Anywhere, IWAY Web Services, (Backend/ Front) FTP Pro, CS6, Freehand, HTML, Dreamweaver, Flash, Quark 7, InDesign, Corel 14, Saba Fedex-Planing / Tracking Software, Acrobat 8, Pitstop, Scitex FAF, Scitex Remake, Apogee Software, Preps Imposition Software, Joomla, VoIP, WAH, Citrix Rio, HARDWARE: Brisque, Lotem CTP, IRIS, Kodak Approval, Sherpa, HP Wide Format, Galalieo Plate Maker, InDigo Digital, Heidelberg Digital, Harris Web Press, Quick Master, Ricoh 7000, 5500, 3300 Sublimation Printing, Espon 4880 Sublimation, Installation of Printers, Drivers, Scanners, ICC Profiles

PROFESSIONAL EXPERIENCE

DECEMBER 2016 TO PRESENT

SECURITY DISPATCHER, IPSC

ORANGE BEACH, AL

Dispatch work crews, workers or equipment. Use telephones, radios or computers to transmit assignments and compile statistics and report on work progress. Schedule workers and work crews to certain locations in accordance with requests from customers, specification or needs within the company. Recording and maintaining files and records of expenses, work services performed, charges, inventory, customer requests and other dispatch information. Overseeing all communications within specified areas, preparing daily work and run schedules, monitoring personnel or equipment locations, advising about traffic problems like accidents, weather conditions, construction areas and other types of hazards. Fill out business or government forms, prepare reports, relay information to the appropriate officials, order supplies, equipment or materials, and provide great customer service. OCTOBER 2009 TO SEPTEMBER 2014

TECHNICAL SUPPORT REPRESENTATIVE JUST ASK WAH

MOBILE, ALABAMA

Deal directly with customers via inbound communication. Service provided includes helping clients resolve issues and answer questions about printer and printing issues. Creative problem solving abilities, excellent communication skills. Communicate electronically and in person with clients experiencing difficulties and determine, and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solution. Provide advice and training to clients in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts on a daily basis Creating installation workflows, customer communication, staging, verification of configuration, remote in, loading print drivers, shortcuts and folders, train customer and update documentation. Working with Rave, Citrix and Rio.

JANUARY 2007 TO JULY 2008

OSI INC.

SYSTEM ADMINISTRATOR/ PRE-PRESS MANAGER MOBILE,

ALABAMA

Analyze and prioritize operational needs and requirements. Getting information needed to do the Job Train operators in various applications. Monitor processes, material, surroundings. Responsible for all rush and large format jobs. Create tem- plates for clients to use in their own shop. Administrator of IWAY systems. Designed templates for the web and maintained all web services. Troubleshoot problem files, create impositions, run plates for all presses including Indigo jlt files. Construct variable data files for Indigo, process to mail, print. Assist clients on phone with network issues, pdf options, and templates on the web across the US. Visit, maintains a relationship with vendors to learn about available products or services. Train users in proper use of equipment. Provide consultation, advice to others. 807 Canal Road

Gulfshores, Al

36542

AUGUST 2004 TO JUNE 2006

ATLANTAWEB PRINTING PREPRESS

OPERATOR / PREPS STONE

MOUNTAIN, GEORGIA

Primary duties were prepare and assemble files for web presses this would include imposition. Construct PDF forms or templates for use of the internet. Trouble shoot problem files supplied by clients and make ready PDF’s for the Apogee workflow. Preflight jobs when person in charge was out. Develop and write procedures for installation, use, and solving problems of communications hardware and software. Lead 2nd shift for retraining purposes. Fill in for CSR when not available. Contact customers on 2nd shift, make decisions and solving problems. Developed templates for active jobs. Retouch or reconstruct photoshop files.

JULY 2003 TO SEPTEMBER 2004

DIGITAL PRINTING AND IMAGING

PREPRESS OPERATOR/ WEB DESIGNER

ATLANTA, GEORGIA

Primary duties were prepare and assemble files for digital press. Designed templates for variable imposition for use either for print, mail or upload to web.Trouble shoot problem files supplied by clients and make ready PDF’s for digital proofs. Flow and paginate excel files for final proofs to customer. Developed pagination templates for active jobs. Design and code web pages. PDF files enabling effective Prep's imposition. Designed one to four color pieces for clients via MAC or PC plat- forms. Retouch or reconstruct photoshop files. Prepare Database files. Able to switch rapidly between different projects in a quick paced environment. Tests navigation and functionality within web sites.. AUGUST 1995 TO DECEMBER 2001 COLOR

SYSTEMS OPERATOR / PREPRESS US. NEWS &

WORLD REPORT GEORGETOWN, DISTRICT OF

COLUMBIA

Primary duties were color retouch and page assembly for US News and World Report, and Washington Post Weekend Section. Researched various software solutions for pre-press workstations. Interacted with System Technicians informed of conflicts and/or latest upgrades to workstations. Implemented new workflow strategies caused by font issues. Trained operators in primarily Photoshop tasks such as layers, channels. masking, and how to troubleshoot Postscript errors. Documented and conducted a job from beginning to end, which entailed but not limited to reconstructing job to correct size, ripping, trapping using McAfee and trap on Brisque. Configured documentation for SOP’s. Performed color correction on images for publication procedures.

EDUCATION

George Brown College

Toronto, Ontario Canada

Graphic Design AA

Johns Hopkins Computer Career Institute

Columbia, Maryland

Ecommerce Web Specialist Certificates

ADDITIONAL WORK HISTORY

Delta, BWI – Reservations • Columbia General Hospital, Maryland • Baltimore Sun Newspaper, – Graphic Designer, Prepress, Photo retouch • FEMA

Dual Citizenship – American / Canadian Active Security Clearance

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