Sr. Technical Software Quality specialist

Raul Miranda

*** ******** **. *******, ** *****

(C) 727-***-****

********@*****.***

Qualifications

Over 11 years of professional experience in Quality Assurance and Software testing. In depth knowledge of (SDLC) Software development life cycle, testing methodologies. Proficient in system testing, functional testing, regression testing.

Responsible for developing formal test plans, test cases for multiple software platforms utilizing industry standard methodologies and tools (Quality Center, Remedy)

White/Black box testing

Tracking defects, FMEA items, and test result traceability used for auditing purposes by 3rd party governance groups

Works closely with development teams, stakeholders and external clients to ensure timely delivery of commitments with focus on eliminating quality escapes

Maintain test environments

Developing documentation for use by end users, testers and training for new team members

Coordinated assignments through delegation to offshore resources

Adhere to formal processes for production software releases

Ad-Hoc hardware (in house and COTS) / Software integration testing

Team lead for 10 individuals which included offshore and onshore members

Work Experience

Veterans Affairs/ Hewlett-Packard (HP) - Tampa, FL

2012 – Current

Quality control for Veteran Affairs (VA) healthcare software applications

Responsible for executing test plans and verifying quality of software

Worked on Vista Application, Inpatient, Outpatient, IFCAP, HL7, CPRS, FileMan, Rational Tools, Clinical and Admin projects.

Communicate with customers on 130+ Veterans Affairs (VA) hospital sites.

Responsible for the Software Development Lifecycle (SDLC) and tracking its progress using Remedy applications

I currently hold a Department of Defense (DoD) clearance to perform this job due to the sensitivity of the data we worked on.

Support client needs during the testing cycle.

Communicate with stakeholders.

6 months exposure to VistA Web environment testing

Responsible of maintaining test servers to keep them updated with national releases.

Team leader / Sr. Technical Software Quality specialist

The Nielsen Company – Oldsmar Fl.

2008 to November 2012

Responsible for overall team test strategy using HP Quality center for creation of test plans, test cases and custom reports

Performed Functional Testing, Regression Testing, End to End Testing, System Analysis Testing, Integration Testing, UAT Testing, Black and White Box Testing and Exploratory Testing for 8+ years

Performed over 6+ years of web portal data testing & analysis

Performed over 5+ years of Hardware/software testing integration.

Using/Modifying Perl scripts to locate and analyze data for further analysis.

Provided Engineering support to Field Tech Support and Field Technicians on quality issues Before/during/after software releases as needed

Participated throughout 20+ full testing life cycle including implementation and follow-up testing; provided Functional, Integration, Regression and System testing

Coordinated with users, project leaders and development teams to communicate program changes; utilized information to update test documentation and planning

Provided training to multiple departments to ensure up-to-date knowledge of current software and progress

Coordinated with stakeholders to communicate process understanding, test strategies and suggest system enhancements

Maintained detailed and comprehensive records on testing activities, identified bugs and suggested fixes; created weekly test status reports for development teams

Worked with offshore resources to ensure quality deliverables from their area

Senior Hardware / Software Support Specialist

The Nielsen Company – Oldsmar Fl.

1998 to 2008

Designed and executed UAT test plans before production releases of software

Provided support to Nielsen Technicians by troubleshooting and resolving their issues in a timely manner

Senior Lead to 8+ team members

Mentored new Tech Support representatives

Web master for several intranet sites.

Motivated and highly productive member of the Technical Support department with extensive knowledge of field hardware, software applications and current Nielsen policies/ procedures.

SKILLS SUMMARY

Operating Systems: Windows NT/2000/XP/2003 Server, UNIX, Solaris, Linux, VMS

QA/Auditing: Remedy, HP Quality Center (Mercury), Test Plans, Test Scripts

Admin Tools: Word, Excel, Outlook, Access & Visio

Legacy Systems: Vista, MUMPS, HL7

Languages: Basic, HTML and Basic knowledge of Perl scripting, XML, VBA & MySQL

RDBMS: SQL, MS Access

Web tools: Html, D-Html, JavaScript, CSS, XML

Methodologies used: Six Sigma, Waterfall, Prototyping, Agile, Lean, Code and fix.

Other Protocols/Software used: FTP, SSH, POP, TCP, UDP, HTTP, IMAP, PowerShell, and Photoshop

Soft Skills: Enthusiastic, creative, innovative, Work with virtual teams of IT professionals,

Training/Mentoring, Bilingual English/Spanish, Mechanical inclined, Strong client service

attitude. Ability to change to different environment fast and multitasking assignments at the

same time. Thorough and attention to details oriented with good organization skills.

EDUCATION

St. Petersburg college -- Clearwater, Fl.: Webmaster Certificate, 2000 GPA: 3.5

ITT Technical Institute -- Tampa, Fl.

Associate of Applied Sciences Degree in Electrical Engineering Technology, 1994 GPA: 3.6

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