Information Technology Technical Writer

TECHNICAL WRITER

Experienced professional technical writer who excels at translating technical concepts into clear, concise and user-centric documents that are tailored to their target audiences.

5 years of experience in Technical Writing and Software Testing

Technical writing, editing, illustrating and document management experience in the IT industry

Superior analytical, organizational and problem-solving skills

Communicates clearly and collaborates effectively with clients, stakeholders and project teams

Technical Writing certification, Applied Information Technology diploma, BA English/Psychology

Languages:

English & French

Security Clearance:

Enhanced Reliability (held Secret until 2011)

IT Skills:

Software:

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Project), Visio, Livelink, Snagit, WordPerfect, QuattroPro, LotusNotes, Pegasus, Gemini, Nitro, Quickbooks

School Experience:

XML (XMLSpy), HTML, VBScript, Visual Basic, SQL, JAVA, Oracle

ERD, data dictionaries, Object-Oriented Analysis/Design, GUIDS, UML

PROFESSIONAL EXPERIENCE

Consultant Oct. 2016 – Present

Russell Crawford Private Investigations, Ottawa

Edited and formatted professional investigative reports

Proofed and prepared marketing materials and created a marketing contact list using MS Excel

Coordinator of Finance & Administration Jun. 2015 – Sep. 2016

Ethiopiaid Canada & Nobel Women’s Initiative, Ottawa

Wrote a procedural office manual to facilitate daily operations and knowledge transfer

Managed accounts payable/receivable, reconciliations, reports and payroll using Quickbooks; negotiated contracts; assisted with year-end audit and T3010; and prepared HST rebates

Edited marketing materials, proofed designs and responded to donor inquiries

Processed donations, created mailing lists and reports and issued tax receipts using Donorperfect

Interviewed, oriented, supervised and trained volunteers

Technical Writer/Editor and Tester Sep. 2009 – Jan. 2010

Amita, Ottawa (ISO 9001)

South East Asia Rapid Triage Management Workbench Project (SEA RTMW)

Wrote and edited end user manual, IT and end user training guides, training certificates and correspondence using MS Word and Snagit

Edited, provided graphics and enhanced visual appeal of training presentations using MS PowerPoint, Visio and Snagit

Wrote product demonstration document for user training presentation

Edited Test Case Scenarios in MS Excel and participated in a performance testing cycle

Advanced Syndromic Surveillance and Emergency Triage (ASSET)

Wrote product release notes and online help documentation

Rewrote and edited end user manual using MS Word, Visio and Snagit

Wrote and edited test cases in MS Excel and performed QA and system testing

Logged defects and co-wrote test results document using Gemini, MS Word and Snagit

Proposal Coordinator Jan. 2009 – Jul. 2009

Veritaaq, Ottawa (ISO 9001)

Reviewed open bidding systems and ordered and tracked IT RFP’s in a Pivotal database

Established RFP response preparation schedule and set team deadlines

Wrote, edited, formatted, QA’d and prepared RFP responses, matrix templates and resumes

Assembled, printed and bound RFP submission documents and prepared for client delivery

Program Coordinator Mar. 2006 – Nov. 2008

Warrior Coaching & Chiropractors with Compassion, Ottawa

Wrote, proofread, edited and managed promotional materials and office documentation

Processed and collected donations and accounts payable/receivable using MS Excel

Coordinated and attended conferences, coaching calls and meetings and prepared MS PowerPoint presentations

Responded to inquiries, managed product inventory and created contact databases

EARLY CAREER

System Integration and User Acceptance Software Tester Oct. 2002 - Oct. 2004

IBM / Computer Horizons ISG, Ottawa (SEI CMM level III)

Department of National Defense’s (DND) Revised Payroll System for the Reserves (RPSR)

Analyzed system requirements and met with developers and clients for clarification

Wrote test outlines and test scripts and conducted peer reviews using Lotus 1-2-3, LotusNotes and MS Excel

Performed Integration, Functional, Regression and User Acceptance testing

Documented defects in LotusNotes RPSR Work Management Tracking System, analyzed and discussed issues with the development team and tested fixes

Research Analyst Mar. 2002 - Oct. 2002

OCIPEP/ Barbara Personnel, Ottawa

Researched and analyzed news items to be included in a national threat and incident brief that was distributed daily to Canada’s critical infrastructure owners and operators

Wrote a cyber news brief using internet sources to promote awareness of cyber security threats and vulnerabilities

Documentation Formatting Jan. 2002 - Feb. 2002

Industry Canada / Artemp, Ottawa

Formatted Request For Proposals (RFP) using MS Word and WordPerfect

Tester & Technical Writer Aug. 2000 - Jan. 2002

PWC at Nortel Networks/ Manpower Professional, Ottawa

Web-based employee compensation tools including: Stock Options Planning Tool (SOP), Total Compensation & Salary Planning

Researched, wrote and edited technical documents including the Stock Options Planning Tool user manuals, test plans and bug reports and maintained a Livelink document management system

Participated in project status and Joint Application Development (JAD) meetings

Analyzed system requirements and wrote test outlines and scripts using MS Word and Excel

Performed testing, documented and communicated results and fixed defects using HTML

VOLUNTEER EXPERIENCE

Volunteer Trip - Watoto Orphan Villages, Uganda (2016)

Fundraising Advisory Committee – Ethiopiaid Canada (2016)

EDUCATION & CERTIFICATION

Professional Technical Writing - Brock School of Business (2008)

Post-Graduate Diploma, Applied Information Technology - ITI Information Technology Institute (1999 - 2000) - Team-based application development & business communication

Bachelor of Arts, English and Psychology - University of Ottawa (1995 - 1998)

Courses:

Accounting I & II, Quickbooks I - Algonquin College (2014 - 2017)

French - École des adultes Le Carrefour (2014)

Research Methods - Athabasca University (2013)

Creative Writing - University of Toronto (2012)

Graphic Design - Online-learning.com (Carleton University) (2009)

Software Quality Assurance and Testing - Algonquin College (2008)

Contact this candidate