Manager Customer Service

DIMAL KUNDRA

Email: *****.******@*****.***

Phone- 203-***-****

EDUCATIONAL QUALIFICATIONS

Degree / Certificate Institution/ Board Year

1. Bachelors of Engineering Lovely Professional University 2015

(Electronics and Communications) Phagwara, India

2. Diploma in Engineering Lovely Professional University 2010

(Electronics and Communications) Phagwara, India

3. High School Holy Angel School 2007

Hisar, India

TECHNICAL SKILLS

Tools: Kronos and timekeeping, Basic knowledge of IBM Data stage tool, Basic knowledge of Salesforce CRM, PLC Software, MATLAB, Cadence Tools, AutoCAD, MS Office, Windows xp, Windows 2007,Windows 8,Windows 10

Languages: C, C++, HTML

Knowledge of computer support and networking activities including software and hardware installation, applications support, trouble-shooting

WORK EXPERIENCE

Voluntary Training in IBM Data stage, Salesforce CRM

Logic Planet, California (Nov 2015 to May 2016)

1. Vision Automation & Robotic Solution - Gurgaon, India - May 2012 to July 2012

Involvement: - Worked on a project for Automation and PLC programs as an intern. Learned the designing of various Automation products with strong technical team leading towards quality with technology.

Learned the designing, building and testing of fully integrated automation systems with the help of PLC for various clients of the company.

2. Bharat Sanchar Nigam Ltd - Sonipat, India -June 2011- Jul 2011

Involvement: - Worked as a project trainee and learned the working of Telephone Exchange setup.

Learned working of broadband system and details of Optical Fiber Cable.

3. Walgreens - Riverside, CT - February 2014 to November 2015

Shift Leader/Assistant Manager

As a manager, I develop and enhance my leadership abilities as an indispensable asset to my staff. As a liaison between management and non-management team members, I was a key part of ensuring that excellent customer service is delivered to our customers. I also provide leadership to team members by communicating tasks from the manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. I had the tools and guidance available to lead team members and support store management, giving me the opportunity to serve in a vital role on our front-end team.

Responsibilities:-

Manage complete store responsibility like sale purchase, projects, marketing and manage the staff working under me in the company.

Kronos Timekeeping System.

Implemented and tested a system to track actual employee hours at each stage of the production process using the Kronos Timekeeping System.

Maintain payroll operations by following policy and procedures.

Maintain employee confidentiality and protect payroll operation. Enter hours worked into Timekeeping system.

Responsible for holding store keys to open & close without management as necessary.

Assists with & coaches other team members to work with warehouse & vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

Responsible & accountable for registering all related sales on assigned cash register, including records for scanning errors, price verifications, items not on file, price modifications, and voids.

Assists store manager in reviewing order exceptions on order release day & assists in reverse logistics (e.g., 1503, returns, empty packages), evaluating & developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets & revisions.

Responsible for basic department pricing & making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately within the required time frame.

PROJECTS UNDERTAKEN DURING GRADUATION

Project: Car Parking Sensor System

Objective: To ease the parking of the car

Description: My project was based on light control motion sensors which help in parking of car by telling the distance between the object and car.

Project: RF Based Home Automation system

Objective: To ease the control of appliances in a house

Description: My project was based on RF Control Home Automation which helps us to control our home Appliances with the help of Wireless Remote of certain range.

Project: DTMF Based Home Automation system

Objective: To ease the control of home appliances throughout world

Description: My project was based on DTMF Control Home Automation which helps us to control our home Appliances with the help of mobile throughout the globe.

WORKSHOPS / CERTIFICATIONS/ SEMINARS

National Cadets Corps-Air Wing with A certificate 2005-2007

EXTRA CURRICULAR ACTIVITIES

Participated in: National NCC camp, 2007

State Level Taekwondo championship, 2006

Participated in Drama and Theatre in school level

AWARDS AND HONOURS

First Prize - School Athletics Meet, 2006

Second Prize – School Athletics Meet, 2006

Housekeeping Coordinator, 2010

LANGUAGES

English

Hindi

Punjabi

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