Technical Analyst

Robert R. Thompson

**** ***** ******, *********, ** 61008 •Phone: 815-***-****

Email: ***************@*****.*** • Linkedin: www.linkedin.com/in/rrthompson

Objective: Technical Analyst with over 20 years of experience in Hardware, Software, Network and System Administration Troubleshooting in a Corporate Business setting seeks an IT Systems Administration position.

Experience Overview

Operating Systems Windows 7/8/10, Windows Server 03/08/12, Macintosh, Unix, Linux

Management Systems SCCM, DSM, McAfee Endpoint Encryption, HP Openview

Scripting Languages PowerShell, VBScript, JavaScript, Borne Shell, Korn Shell

Applications Microsoft Office 365, Microsoft Office 2010/2013, Microsoft SQL

LAN/WAN Routers, Concentrators, Gateways, Symbol Access Points, Cisco Access Points

Printers Lexmark, Canon, HP, Dell, Xerox

Professional Experience

Desktop Support Emerging Technologies

Kelly Mitchell Consulting

August 2016 to December 2016

Support Desktops, Laptops, Handhelds, POS Systems, Security Camera System, Pay station Kiosk, Video Systems, and Printers for AT&T Stores around the greater Chicago and Wisconsin Area.

Technical Analyst

Walgreens, Lincolnshire, IL

January 1997 – October 2015

Skilled in maintaining, upgrading and configuring laptops, desktops and handhelds hardware and software for 15+ Corporate Offices, 120+ District Offices, 35+ Repair Centers, 15+ Distribution Centers, and Health Care Centers. Install, manage, support and configure Windows XP, Windows 7, Windows 10, Macintosh and UNIX systems. Management systems used SCCM, Bit locker Encryption, McAfee Endpoint Encryption and Active Directory. Experience with scripting to automate processes. Experience with Windows 7 and Office 365 migration. Experience with problem resolution, executing large scale PC refresh projects, capturing / configuring / deploying PC & Server images, packaging software applications. Capable of working separately with minimum supervision or within a team environment. Excellent customer service and end-user support skills with the ability to explain complex issues to end-users of all levels in a clear and concise manner. Most recent projects worked was Next Gen Desktop which included imaging, configuring, setup and user support of 3000+ laptops and desktops to Windows 7 Enterprise using SCCM for device imaging, software deployment, remote management and device inventory.

Field Service Technician

Walgreens, Denver, CO

July 1995 – January 1997

Setup, installation, wiring, programming, interfacing, and repair of all Hardware and Software within the Retail Stores. Duties also included maintaining and ordering parts and equipment for the repair shop.

Robert R. Thompson

1316 Bliss Street, Belvidere, IL 61008 •Phone: 815-***-****

Email: ***************@*****.*** •Linkedin: www.linkedin.com/in/rrthompson

Field Service Technician

Cash Register Electronics, Grand Rapids, MI

October 1988 to January 1990

Maintenance and repairs of cash registers, computers, scanners and printers.

Education

Community College of Chicago

St. Mawgan, England, January 1992 – May 1992

Working towards Bachelors of Science and Information Technology Degree

Henry Ford Community College

Dearborn, MI, September 1988 – June 1989

Working towards Bachelors of Science and Information Technology Degree

National Institute of Technology

Livonia, MI, June 1985 – January 1987

Certificate of Completion in Electronic Engineering Technology

Melvindale High School

Melvindale, MI, September 1981 – June 1985

College Preparatory.

Graduated

Military

United States Marine Corps

January 1990 – January 1994

Maintained and organized troop deployment, training, work schedules and guard duties. Maintained and operated military vehicles and weapon systems.

Personal Information

High school activities: Math and Electronics Clubs, Member and President of Junior Achievement Company. Extracurricular activities: Member of the Clifford C. Reeves Chapter of Demolay, Scuba Diving, Biking, Softball and Wood Crafts.

Proven Characteristics

Dependable, self-motivated and the ability to assume responsibility for a project and follow it through to completion. Motivated self-learner.

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