Technical Support Engineer

Raymond Norris NREMT-B

** ****** **

P.O. Box ***

Central Village, Ct 06332

Home phone: 860-***-****

Cell: 860-***-****

Email: ***.*********@*****.***

Experience:

April 2011- present

Noble Drilling

Houston, Texas

Present Assignment Bully 2 Malayasia

Senior Electronics Technician

Providing technical support to the drill ship for operations in Malayasia. I provide assistance with maintenance on the Aker torque master and Husimann cyber drilling top drive systems and Husiman cranes as well. I support the electricians with the VFD drive systems and the Engineers with the Thurstmaster thrusters. I also assist subsea with help on the Cameron stack and Oceaneering BOP mux controls. As well as support the bridge with the Kongsberg DP systems and also the fire and gas. Support the Captain and Chief Mate on all fire and emergency drills with training and support. I have experience with PLC’s, AC/DC Drives, High voltage switch gear, SCADA system and support on Cranes and all the automated and remote control equipment onboard. Some of the systems include Radio’s, Navigation equipment, Thrusters, Engines, Ballast control systems, and Ship board IT systems. We support these systems with our Preventative maintenance plans and proactive troubleshooting. I also manage ship board 3rd party contractors and projects onboard.

August 2011- present

Central Village, Ct

Central Village Volunteer Fire Company No. 1 Station 97

Medical Lieutenant/ Firefighter II/ NREMT-B/ BLS-I

Perform basic duties such as fire suppression of structures, businesses and to the interstate located in community and surrounding towns providing mutual aide. Perform emergency medical treatment on an on-call basis and paid day time position. Basic upkeep of PPE and equipment. Assist with fire prevention duties. Attend weekly training provided by in-house instructors. Provide training to the junior firefighters as well as the BLS training to all staff. Responsible for the maintenance of all apparatus in the station as well as station equipment.

April 2010 – April 2011

General Physics

Newport, Ri

Periscope technician

Provided support to the U.S. Navy repairing and servicing periscopes for U.S. Naval Submarines. By repairing optics and electro\mechanical circuits and RF circuits associated with the periscope systems. Sub-safe certified. Qualified on type 18 periscopes. Obtained secret clearance. Maintained a CAC card.

Septemeber 2006- April 2010

Intuitive Surgical

966 Kifer Rd. Sunnyvale, Ca

Field Service Engineer II

Install and support the Intuitive Surgical products and ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the highest possible level. Pre site verifications to prepare site for system installation. Assist in coordination of system delivery (e.g. confirming site readiness). Perform system installations. Install system upgrades. Provide technical and clinical support to end-users and other ISI employees. Train customer on new features or enhancements made to existing features.Perform maintenance inspections as required to ensure system meets performance specifications. Troubleshoot and repair Intuitive Surgical products and associated equipment failures as required. Maintain accurate configurations of installed base. Present and sell Service Agreements. Manage spare parts inventory. Support tradeshow activity. Provide back up support to adjacent FE's. Administrative duties, which include but not limited to; Field Activity Reports, Return Material Authorizations, Expense Reports etc... Act as a liaison for customers to HQ and Sales. Provide feedback to HQ to improve processes and improve efficiencies. Develop rapport with hospital staff. Competent in knowledge and implementation of O.R. protocol.

March 2001- October 2006

Adcole Corporation

669 Forest St. Marlborough, Ma 01752

Field Service Engineer

I performed a variety of complex technical functions related to the support of engineering activities such as set-up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electro-mechanical systems, experimental design circuitry, prototype models or specialized test equipment. Applications which included analog, digital and logic systems. I diagnosed and corrected equipment and system malfunctions which fail to respond to standard corrective measures. I developed and evaluated test procedures, determined circuit requirements, and helped develop diagnostics and applications software. I participated in design modifications of experimental circuitry, systems and models. I generated rough sketches and engineering drawings and special techniques for control and implementation of research experiments. I wrote or interpreted specifications used in designing, maintaining, and calibrating electronic systems, chassis or components. I prepared reports, charts and graphs for scientific or engineering personnel to use in making decisions on design or experiment development. I provided work leadership for lower level employees. I traveled extensively both domestic and internationally.

November 1999 – Feburary 2001

Data Communications Consulting, Inc.

6320 Rucker Rd., Indianapolis, IN 46220

Technical Support Specialist

Initial point of contact for customers requiring assistance with computer hardware, software, and network problems and inquires. I troubleshoot hardware/software problems associated with user terminals and workstations. I have extensive experience loading Windows network OS’s (95,98,NT, Novell, Linux) on laptops and desktops alike. I also document, escalate, and propose solutions for the next level of support and work with appropriate organizations to resolve problems. I was also involved with the design and implementation of our Technical Support Process. I in addition was responsible for designing and building our Network Operations Center.

October 1998 – September 1999

Intelex

1001 Third Ave. SW, Carmel,IN 46032

Lead Technician

Project 1: I was subbed out to Renter’s Choice stores where I installed computer systems and peripherals in various stores. I also uploaded files and performed data transfers in a Unix-based environment.

Project 2: Performed contract work for Kyrus to install IBM RS6000 F50’s in stores throughout the Northeast. I worked closely with a UNIX engineer to resolve any problems that might be software related.

Project 3: While working in a retail environment, I trained personnel how to properly install telephone lines and equipment, and data network cables and hardware.

August 1997 – September 1998

BJ Services

311 N. Old Lubbock Hwy, Snyder, TX 79549

Instrumentation Technician

Installed, maintained and calibrated monitoring equipment for data acquisition computers while working on hydraulic, pneumatic, and electronic systems. Also performed calibrations on instrumentation and electronic control systems, such as Martin and Decker gauges. Attended 4 in-house repair classes and have also taken 10 correspondence classes.

September 1995 – August 1997

Wal-Mart Stores Inc.

702 Southwest 8th Street, Bentonville, AR 72716

Alarm Technician

Installed alarm systems for life safety and asset protection in Wal-Mart stores. Performed periodic inspections and training for new users and existing personnel. Also performed preventative maintenance on a regular schedule.

Education

May 1994 – July 1995

American Commercial College, 2007 34th Street, Lubbock, TX 79411

Associates Degree received in July 1995

Major: Electronics Technology, GPA: 3.40

U.S.Military

U.S.Army April 1990 – March 1993

184th Ord. Co. Munster, Germany

Attended U.S. Army Ordnance School Huntsville, Al

Certifications:

Basic Life Support Instructor AHA (CPR, AED, First Aid) January 2016

Fire Fighter I and II IFSAC --- December 2012

HAZMAT Awareness and Operations IFSAC --- December 2012

Emergency Medical Technician – Basic NREMT-B January 2015

Explosive Atmosphere --- October 2012

COMPEX July 2015

Working at Heights --- October 2015

Personal Survival Techniques --- July 2012

Entry into confined Spaces --- November 2015

Oceaneering BOP Mux controls --- September 2011

ABB ACS800 VFD drives --- Aug 2011

ABB HV safety --- April 2014

Huisman MPT electrical training --- August 2014

HUET EBS --- July 2011

EMD Diesel Engine Training --- July 2011

Brazil Compliant NR-10 basic and NR-33 High Voltage ---June 2011

BOISET --- August 2015

T.W.I.C. --- May 2011

Monitoring systems repair (BJ services) --- May 1998

Nuclear Densimeter Repair (BJ Services December 1997

Intensive Radiation Safety training (TN Technologies) --- September 1997

Field Devices and Standards (BJ Services) --- June 1998

Confined space entry and attendant --- April 2011

Wellcap introductory drilling work over completion --- April 2011

Department Of Defense Silver Solder repair --- March 2011

Deparment Of Defense Crane 3 Saftey and operation Cert --- January 2011

Trained on Nuclear Biological and Chemical military cleanup techniques

Bomb removal, cleanup and disposal

Attended Field combat first responders course

Had Top Secret Clearance

Contact this candidate