Customer Service Real Estate
Resume:
Marlene A. Small
*******.*********@*****.***
Professional experience
Wells Fargo & Co. 04/2016-Present
Bankruptcy Specialty Operations & Servicing II
Calculating, validating and correcting figure and non-figure on data Proof of Claim received from an approved attorney or an in-house processor prior to the Proof of Claim being filed with the bankruptcy court for chapter 11 and 13 filings.
Bankruptcy Specialty Operations & Servicing I (Aerotek) 06/2015-04/2016
Negotiated with attorneys
Worked directly with court personnel, filed appropriate documents.
Analyzed & reconciled accounts of recoverable & non-recoverable fees
Research/Remediation Associate (Robert Half) 02/2015-05/2015
Evaluated processes to ensure business standards were followed
Identified risk, clearly documented and interacted with appropriate parties for timely resolution.
Performed ongoing reviews of closed and cancelled single loan/credit exceptions to determine if processes and documentation are in compliance with investor and government regulation.
Review functions for the following areas: underwriting, compliance, fair lending and servicing
Lereta Real Estate Tax service 06/2014-10/2014 Tax Servicer Representative (Additional Staffing)
Obtained and documented property tax amount, delinquency and liens information through written and telephone correspondence to agencies.
Ensured that all tax agencies and properly formatted tax identification number using tax rolls, assessor’s maps, property addresses and or legal descriptions
Wells Fargo & Co. 01/2013-01/2014
Loan Documentation Specialist IV-Home Loan Processor
Analyzed and validated income, loan to value and debt rations
Used automated and traditional underwriting scoring system to determine acceptability of loan application
Ordered and cleared all required verification, documentation and subsequent follow-ups
Managed a pipeline of 70 loans plus with very limited supervision.
Solid proficiency in processing conforming, non-conforming, and government loan products.
Consumer Loan Underwriter I- Home Preservation and OCC Promontory 01/2012-01/2013
Reviewed and interpreted processes, programs, documentation and claims to ensure compliance with government, compliance and internal company requirements and regulations.
Researched and analyzed legal and real estate documents to respond to audit reviews
Reported to various government agencies that accurate decisions was reached on loan, based on income calculation, underwriting guideline and government regulations at time of request.
Home Preservation Specialist 10/2010-01/2012
Conducted customer interviews and investigation on non-prime credit application
Gather and reviewed documentation from customer to make credit decisions
Negotiated terms and conditions of loan decision with customers, including and not limited to foreclosure
Knowledge of bankruptcy processes, including reaffirmation, plan review and charge off
Managed a pipeline of 60-200 loans
Loan Adjustor Specialist I (Accountemps) 01/2010-10/2010
Proactively communicated and collaborated with delinquent customer, both verbally and written to initiate loss mitigation process to gather data to attempt modification.
Analyze the extent of the potential loss, identify the problems and provide meaningful customer service for a resolution plan
Partner with team member and leadership in training to achieve corporate and governmental initiatives and incentives
Wal-mart, Customer Service 03/2008-12/2009
Provided high quality service through direct customer contact
A.C.S. Humana Account 11/2006-06/2007
Handled customer concerns both verbally and written
Wachovia Financial Group, Loan Specialist(FirstPlace Temp. Service) 05/2006-10/2006
Audit all post-closing loan documents
Worked with closing attorney and business partners
Quality assurance experience
CBSK Financial Group, Inc. D/B/A American Home Loan & Ben Katz law office (New York) 10/2003-11/2004
Mortgage Loan Processor
Analyzed applications for reverse mortgage, property specs
Accounts payable and receivable
Scheduled closing and order title and appraisal
Professional Skills: Operating Systems Windows 7
Software Applications: Microsoft office, Mortgage Servicing Platform, Loan Imaging Viewer, Loan Interviewing System, Loan Platform System Desktop, Vendorscape, Black Knight, Calyx point 4.3, Wall Street Prime Rate, Wells Fargo AC Connection, Lotus Notes, AS400 Student Loan Servicing System, Imaging and Content Management Platform, Home Lending Portal, Premiere Asset Service, Web Direct, Freddie Mac, Investor Vesting Matrix, Automated Access to Court Electronic Records.
B delegation of authority for FHA loans
Volunteer Activities:
Methodist Home for Children 6 years
JustOneBag: Founder 2 years
Contact this candidate