Desktop Support Specialist

Henry Lee

**** **** **

Woodhaven, NY *****

646-***-****

*****.***.**@*****.***

Education

New York City College of Technology, CUNY – Brooklyn NY

Bachelor of Technology Degree, magna cum laude, Computer Systems, June 2013

GPA: 3.74

Technical Skills

Operating Systems: Windows XP/Vista/7/8/10, Windows Server 2003/2008 R2/2012 R2, Mac OS X 10.7/10.8

Software: Microsoft Office 2007/2010 (Word, Excel, Outlook, PowerPoint, Visio), Photoshop, MySQL, Oracle, VMware, VirtualBox

Computer Languages: Java (Basic), Visual Basic (Basic), HTML

Skills: Active Directory, TCP/IP, DNS, DHCP, Systems Installation, Configuration, and Troubleshooting, Basic router and switch configurations, Help Desk Support

Language Skills

English and Conversational Chinese (Cantonese, Taishanese, basic Mandarin)

Work Experience

IT Intern January 2013 – May 2013

Brooklyn Navy Yard Development Corporation – Brooklyn, NY

Performed IT support

Monitored and managed network printers

Set up new computers

Installed, configured, and managed hardware and software

Troubleshot hardware and software problems

Managed cables in the server room

Documented technical assets

Animation Modeler May 2008 – August 2008

Summer Youth Employment Program – Bronx, NY

Achieved skills on animation modeling

Developed animation storylines

Edited/scanned pictures for backgrounds using Photoshop

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