Sush (Ssu-Hsien) Wu, CSM

Greater Los Angeles Area, CA www.linkedin.com/in/sush-ssu-hsien-wu-84b99638

Phone: 818-***-**** E-mail: aczvfa@r.postjobfree.com

An accomplished senior IT professional with a proven track record for providing high-level management and technical leadership in global ISPs and telecoms. An innovator who excels in the challenge of accurate and efficient solutions for difficult situations, applying both Waterfall and Agile methodologies. A well-rounded and reliable leader with outstanding interpersonal skills, political acumen, and communication skills, driven to develop and grow within a strong work culture.

Experience

Boingo Wireless Inc, Los Angeles, CA 2004 – 2016

Technical Account Manager (2013 – 2016)

Responsible for account management roles in addition to Aggregated Network Engineer roles

Managed all roaming relations in the APAC region consisting of hospitality, restaurants, cafes, and major telecoms

Focused on growth and customer experience, increasing hotspots from 1,000,000 to 1,500,000

Improve customer experience, analyzing KPIs and traffic trends, removed/repaired fraud and network defects

Developed and implemented over 30 projects with both scrum and waterfall based methodologies

Collaborated with PM and Engineering to develop AWS Cloud solution for RADIUS ec2 and Internal Tools ec2+S3

Collaborated with Business development to deliver customers billings, contracts, approvals, and enforcements

Liaised with clients such as Sprint, Verizon, and AT&T for pre and post sales training for WiFi handoff via Passpoint

Reconciled 4 years’ worth of invoice backlogs, ameliorating relations with all direct account clients

Created a seamless demo of Passpoint leading to a successful $41 Million contract

Managed the development and implementation of an InFlight WiFi roaming project worth over $10 million

Refocused product manager and scrum team on WiFinder improvement, increasing customer satisfaction by 75%

Led the anti-fraud measures implementation teams, effectively eliminating 75% of credit card fraud incidents

Aggregated Network Engineer – APAC Region (2009 – 2013)

Responsible for network QA and WiFi roaming Integration specialist originally accountable for 50,000+ hotspots

Grew network footprint to 1,000,000 hotspots, through understanding RADIUS to RADIUS network integration

Trained and managed offshore contract team, directing test paths following an established budget and schedule

Worked throughout US and Asia Pacific Airports, Military Bases, hospitals, cafes, restaurants, and other locations

Managed WiFi network Integration with roaming partners, configuring hardware using Waterfall and Scrum

Supervised test lab for roaming integrations with ESXi Linux VMs, Aps, and gateways (Ruckus, Cisco, Aruba, etc.)

Diagnosed network integration issues and collaborated with roaming partners to effectively resolve them

Generated WiFi heat maps using Ekahau in several military bases and US Airports, resulting in optimal AP placement, eliminating poor user experience

Software Engineer for Test (2006 – 2009)

Promoted to a lead role, leveraging computer science background and hands-on hardware and mobile devices

Managed and trained offshore team in India to test time critical projects

Led, trained, mentored, and assigned tasks to new employees on the QA Team

Led and managed testing program, regularly developing and delivering detailed reports for management

Devised a quick test machine backup and reimaging system to reset tests to factory state in 7 minutes or less

Used VirtualBox, saving over $10,000 annually with multi-language VMs for efficient web and software testing

Wrote small vbs scripts to reduce complex backend testing to one simple click

Developed a remote access solution for offshore teams, reducing commute time by 20-30 hours

Tested Hotspot Access software contained in Belkin Skype VoIP phone, Samsung cameras and Linux WRV54G

QA Contractor / QA Analyst (2004 – 2006)

Excelled at finding, documenting, and reporting bugs and other issues with proprietary software and hardware

Promoted to full time QA Analyst in 6 months, providing ongoing support and expertise

Paetec Communications, Santa Barbara, CA 1999 – 2003

Network Support

Responsible for providing exceptional customer support for 1300+ students in Francisco Torres dormitory

Repaired and maintained physical network layer to ensure reliable and effective service

Defined and eliminated “red alert virus” that paralyzed Allied Tennison switches

Academic Education

University of California, Santa Barbara, CA 2003

Bachelor of Science – Computer Science – Networking and Security

Technical Skills

Systems

Mac OS X Windows Unix Linux Android iOS

Windows Mobile Blackberry Apache LAMP Oracle MySQL

Languages

JavaScript, Java VBS, CSS, SQL Perl, Bash HTML, XML

Test Tools

Quick Test Pro Charles Firebug yslow Ekahau Jira

Practical RT Wireshark TCPDump

Networking Best

Wireless Access Points RADIUS, Passpoint Routers, Switches, WWAN/LAN TCP/IP, WiFi, DNS, DHCP

VPN, SSL, SSH, PEAP, EAP, PAP/MSCHAP, TTLS, OSI Layers 1-7

Certification

Certified Scrum Master February 2017 – February 2019

License 000617532

References

References will be provided upon request

Contact this candidate