IT Support Center Technician

TYLER RIVARD

**** ******* **. ** ******, OH ***** 330-***-**** ******.*******@*****.***

OBJECTIVE

To establish a solid career as a Network Administrator. SUMMARY

Highly motivated/organized with ability to work effectively under pressure and in team environments. Maintains keen attention to detail while keeping focus on the big picture. Able to manage multiple tasks and responsibilities in fast-paced dynamic environments. High standards of ethics and honesty. EMPLOYMENT EXPERIENCE

IT Support Center Technician

June 2016 – Present

Kenan Advantage Group – North Canton, OH

Administration of Citrix Alloy Navigator Inventory, McAfee Cloud Basic Citrix application troubleshooting, PC fixes, software installation Information Technology Intern

May 2014 to May 2016

Kenan Advantage Group – North Canton, OH

Troubleshooting every day corporate technology incidents Assistant Custodian

April 2012 to May 2014

Holy Cross Lutheran Church – North Canton, OH

Facility cleaning

EDUCATION

Stark State College North Canton, OH

Associate’s Degree of Computer Networking Administration

& Security Technology

Dean’s List Fall 2014

GlenOak High School Canton, OH

Diploma

SKILLS

Verbal, Written &

Interpersonal Communication

Strong Technology

Troubleshooting

Problem

Solving/Resolution

Dependability

Leadership

Friendly & Trustworthy

Letters of commendation

“Dale Swanson, the terminal manager for the Kenan Advantage Group Portland, OR facilities sent in a special kudos to one of our IT internes at the KAG Support Center, Tyler Rivard. According to Dale, Tyler did a FANTASTIC job of walking him through a the interface and setup of a printer associated with a new facility. Dale said “I could not be more proud of the way he handled the situation.” – KAG Broadcast News letter August, 2015 In an email from a dispatcher to the Lead Supervisor of the IT Support Center, “Robert, I just wanted to let you know what a great job Tyler did by helping me set up my new email account. Because I’m an old timer and he treated me with patience and respect during the process...he had exceptional attitude and helpfulness.” – Stanley Dunn January 6th, 2017

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