Customer Service Project Management
Resume:
Professional Summary
SKILLS
WORK HISTORY
ROY C BARNES II
**** ***** ***** ** ******* GA 30034
Home: 305-***-**** - *********@***.***
Strong sense of responsibility as a professional team leader. Adaptable, learns new systems
quickly. Excellent communication skills. Knowledgeable in management practices, project
management, and data automation. Hardware and software triage. Familiar with TCP/IP
Networking protocols, routers, switches, and basic LAN, WAN, and VPN troubleshooting.
Strong customer service experience. Extremely dedicated and dependable. Implementing Ellison Model with a focus on community building relationship building and conflict resolution. Technical and troubleshooting repair expertise. Team player who is flexible, reliable and
adaptable to dynamic environments.
Customer Service Relationship Bldg. Ellison Model Technics
Analytical and critical thinker Implement 7 step Process
Knowledgeable in Mac systems Skilled in TCP/IP and WAN
CompTIA A+ Network + Cert Continuing education in Technology
Management
Client Technologist Technician 2
Baptist Health South Florida – Coral Gables, Florida
Evaluate Medical Departments IT needs Troubleshoot Hardware Software Issues
Windows 7, printers scanners mobile devices smart phones lab equipment, laptops
Inventory control and maintenance evaluating work flow Use tools such as VNC to troubleshoot remote computers Ghost Imaging software,VPN Software,Active Directory, Imaging Server
departments needs and ordering equipment and Software Project Management support:
PC & printer replacement 10 years, installation support of computers, laptops, tablets, and thin-clients, Manage accounts in AD, Exchange, and other applications Order, ship and receive IT equipment
Software Support: SMS Invision, Windows 7, XP, Office XP Suite, Midas, Horizon, Health
Pay, Sovera, TMS, PlanViewer, T-system, People Soft Training new employees Giving
individual classes to clients. Main Support Doctors Hospital: Lab, Radiology, Dietary,
Environmental, and Security. Ellison Model Technics Focus on conflict resolution, multicultural appreciation and mentorship
Business Analyst 2
Baptist Health South Florida – Coral Gables, Florida
Evaluate Medical Departments IT needs, Project Management Software Support: SMS
Invision, Windows XP, Office XP Suite, Midas, Field Service between 4 Hospitals
Trouble Shoot network connectivity issues in an wireless environment
Track and update service contracts on all hardware in departments
Windows XP to Windows 7 migration, Reimage PC`s. PC encryption
Managed call flow and responded to technical support needs of customers.
Conflict resolution customer issues in a clear, courteous and straightforward manner.
POS installation and troubleshooting network and software.
Trouble shooting smart phone I pads, I phones and android phones
SLA environment and have a demonstrated understanding of how a SLA works
Purchasing all PC and printer for departments
Helpdesk Support Technician/Field Technician
Cedars Medical Center – Miami, Florida
Installed software, modified and repaired hardware and resolved technical issues.
Provided 2nd level IT support to non-technical personnel within the business.
Implement Ellison Model Technics
Working with I.T team to form an inclusive community.
Training background or a support role in training new hires for a Help Desk.
Created cases and claims for damaged, lost or displaced packages.
Followed up with clients to ensure optimal customer satisfaction.
Windows XP, MAC, Windows 7, Printers, HP, Thermal Printers, Scanners, Smart Phones
Developed and tested new product offerings.
Reviewed technical documentation and procedures.
Enthusiastically participated in job related training.
05/1999 to 06/1999 Field Technician Macintosh hardware
Accent Solutions – Miami, Florida
Ghost hard drives with Y2K compliant images Install Windows NT 4.0 Install office97
Y2Kpatches Install Windows95 patches Troubleshoot user password and insure proper
network configuration Of workstations, create files on server to store Outlook98 e-mail
while upgrading Outlook98 patches Customer service, Helpdesk support Eden Staffing.
Fort Lauderdale Florida (Unite Parcel).
Participated in various incentive programs and contests designed to support achievement
of production goals.
Provided on-call support for critical issues.
Managed customers' expectations and experience to a high degree of customer satisfaction.
02/1999 to 05/1999 Field Technician
Eden Staffing – Fort Lauderdale, Florida
Install Compaq Deskpro 2000.IBM and Dell PCs, Y2K upgrades BIOS configuration,
Installing Hard drives, Sound Cards, Memory Upgrades.
Installed win3.11 and troubleshoot modems, network cards and a host of printers.
Trained customers on all aspect of the UPS shipping software as well as basic computer
operation also use of peripherals.
Installed software, modified and repaired hardware and resolved technical issues.
Identified potential sales and cross-selling opportunities.
Appropriately documented all transactions and pertinent interactions.
Assessed client's profiles and aligned them with the best possible products and services to
meet their needs.
08/1998 to 01/1999 Field Technician
System One. Boca Raton Florida
Installed over 2000 Compaq PCs worked with a team of five.
Inventory control Installed Compaq PCs Monitors HP an Lexmark Printers Configured
Bios, Checked IPX\\TCPIP Address Configurations For Novell Network Image Hard
drives Installed Windows95 Windows98 Windows NT Installed Servers and routers,
Network Cards Troubleshoot problems that involved network, peripherals, Hardware,
Software.
Provided high level IT support to non-technical personnel within the business.
Met and exceeded company productivity goals.
Trained end-users in verity of Healthcare related application Midas People Soft Invision,
Chartlinks, Kronos, Meditech, Sovera.
Installed software, modified and repaired hardware and resolved technical issues.
Provided High level IT support to non-technical personnel within the business.
Building inclusive community (Ellison Model)
EDUCATION
1998 Associate of Applied Science: Electronics Technician
DeVry Institute of Technology - Atlanta, Georgia
Electronics Technician 3.32/4.0 Deans list
Top 10% of class
Coursework in Computer Science and Engineering
2018
CERTIFICATIONS
Bachelor of Science: Technology Management
Broward College -
Emphasis in Management
Coursework in Computer Science and Engineering
3.8 GPA
A+
Network +
HP printer Cert
Baptist Health Project Methodology Cert
Contact this candidate