Professional Summary

SKILLS

WORK HISTORY

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ROY C BARNES II

**** ***** ***** ** ******* GA 30034

Home: 305-***-**** - aczveq@r.postjobfree.com

Strong sense of responsibility as a professional team leader. Adaptable, learns new systems

quickly. Excellent communication skills. Knowledgeable in management practices, project

management, and data automation. Hardware and software triage. Familiar with TCP/IP

Networking protocols, routers, switches, and basic LAN, WAN, and VPN troubleshooting.

Strong customer service experience. Extremely dedicated and dependable. Implementing Ellison Model with a focus on community building relationship building and conflict resolution. Technical and troubleshooting repair expertise. Team player who is flexible, reliable and

adaptable to dynamic environments.

Customer Service Relationship Bldg. Ellison Model Technics

Analytical and critical thinker Implement 7 step Process

Knowledgeable in Mac systems Skilled in TCP/IP and WAN

CompTIA A+ Network + Cert Continuing education in Technology

Management

Client Technologist Technician 2

Baptist Health South Florida – Coral Gables, Florida

Evaluate Medical Departments IT needs Troubleshoot Hardware Software Issues

Windows 7, printers scanners mobile devices smart phones lab equipment, laptops

Inventory control and maintenance evaluating work flow Use tools such as VNC to troubleshoot remote computers Ghost Imaging software,VPN Software,Active Directory, Imaging Server

departments needs and ordering equipment and Software Project Management support:

PC & printer replacement 10 years, installation support of computers, laptops, tablets, and thin-clients, Manage accounts in AD, Exchange, and other applications Order, ship and receive IT equipment

Software Support: SMS Invision, Windows 7, XP, Office XP Suite, Midas, Horizon, Health

Pay, Sovera, TMS, PlanViewer, T-system, People Soft Training new employees Giving

individual classes to clients. Main Support Doctors Hospital: Lab, Radiology, Dietary,

Environmental, and Security. Ellison Model Technics Focus on conflict resolution, multicultural appreciation and mentorship

Business Analyst 2

Baptist Health South Florida – Coral Gables, Florida

Evaluate Medical Departments IT needs, Project Management Software Support: SMS

Invision, Windows XP, Office XP Suite, Midas, Field Service between 4 Hospitals

Trouble Shoot network connectivity issues in an wireless environment

Track and update service contracts on all hardware in departments

Windows XP to Windows 7 migration, Reimage PC`s. PC encryption

Managed call flow and responded to technical support needs of customers.

Conflict resolution customer issues in a clear, courteous and straightforward manner.

POS installation and troubleshooting network and software.

Trouble shooting smart phone I pads, I phones and android phones

SLA environment and have a demonstrated understanding of how a SLA works

Purchasing all PC and printer for departments

Helpdesk Support Technician/Field Technician

Cedars Medical Center – Miami, Florida

Installed software, modified and repaired hardware and resolved technical issues.

Provided 2nd level IT support to non-technical personnel within the business.

Implement Ellison Model Technics

Working with I.T team to form an inclusive community.

Training background or a support role in training new hires for a Help Desk.

Created cases and claims for damaged, lost or displaced packages.

Followed up with clients to ensure optimal customer satisfaction.

Windows XP, MAC, Windows 7, Printers, HP, Thermal Printers, Scanners, Smart Phones

Developed and tested new product offerings.

Reviewed technical documentation and procedures.

Enthusiastically participated in job related training.

05/1999 to 06/1999 Field Technician Macintosh hardware

Accent Solutions – Miami, Florida

Ghost hard drives with Y2K compliant images Install Windows NT 4.0 Install office97

Y2Kpatches Install Windows95 patches Troubleshoot user password and insure proper

network configuration Of workstations, create files on server to store Outlook98 e-mail

while upgrading Outlook98 patches Customer service, Helpdesk support Eden Staffing.

Fort Lauderdale Florida (Unite Parcel).

Participated in various incentive programs and contests designed to support achievement

of production goals.

Provided on-call support for critical issues.

Managed customers' expectations and experience to a high degree of customer satisfaction.

02/1999 to 05/1999 Field Technician

Eden Staffing – Fort Lauderdale, Florida

Install Compaq Deskpro 2000.IBM and Dell PCs, Y2K upgrades BIOS configuration,

Installing Hard drives, Sound Cards, Memory Upgrades.

Installed win3.11 and troubleshoot modems, network cards and a host of printers.

Trained customers on all aspect of the UPS shipping software as well as basic computer

operation also use of peripherals.

Installed software, modified and repaired hardware and resolved technical issues.

Identified potential sales and cross-selling opportunities.

Appropriately documented all transactions and pertinent interactions.

Assessed client's profiles and aligned them with the best possible products and services to

meet their needs.

08/1998 to 01/1999 Field Technician

System One. Boca Raton Florida

Installed over 2000 Compaq PCs worked with a team of five.

Inventory control Installed Compaq PCs Monitors HP an Lexmark Printers Configured

Bios, Checked IPX\\TCPIP Address Configurations For Novell Network Image Hard

drives Installed Windows95 Windows98 Windows NT Installed Servers and routers,

Network Cards Troubleshoot problems that involved network, peripherals, Hardware,

Software.

Provided high level IT support to non-technical personnel within the business.

Met and exceeded company productivity goals.

Trained end-users in verity of Healthcare related application Midas People Soft Invision,

Chartlinks, Kronos, Meditech, Sovera.

Installed software, modified and repaired hardware and resolved technical issues.

Provided High level IT support to non-technical personnel within the business.

Building inclusive community (Ellison Model)

EDUCATION

1998 Associate of Applied Science: Electronics Technician

DeVry Institute of Technology - Atlanta, Georgia

Electronics Technician 3.32/4.0 Deans list

Top 10% of class

Coursework in Computer Science and Engineering

2018

CERTIFICATIONS

Bachelor of Science: Technology Management

Broward College -

Emphasis in Management

Coursework in Computer Science and Engineering

3.8 GPA

A+

Network +

HP printer Cert

Baptist Health Project Methodology Cert

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