Technical Support Desktop
Resume:
Joseph J. Schwartz
Hoffman Estates, IL 60169
Telephone: 630-***-****
************@*****.***
To whom may concern:
I have over 20+ years experience in computer and network technologies. I am well versed in all type of systems including servers, desktops and laptops from Compaq, Dell, and OEM. I have also configured and deployed Cisco ASA / Sonicwall VPN's for corporate wan connectivity and developed web based applications using Adobe Coldfusion, .NET and SharePoint for company intranets and public internet use. I have the experience under tight budget constraints and provide solutions and manage projects on time and with my computer skill extend computer assets beyond 4+ years For the past 11+ years I have been the Network Administrator and System Analyst supporting and designing custom solutions for Tekno Telecoms customer base using the latest internet technologies including Oracle 11g, SQL server 20012, Windows 7, 10 2008,2012 and .NET. I have also deployed over 250+ servers and workstations last two years using network deployment technologies. I have multiple skills in the computer technology field that provided cost savings and enhanced productivity for the companies that I have worked for. With my technical experience and project skills I believe my skills would be an asset to organization.
Also for the past 17 years I have worked as an independent IT Consultant for other company’s in my spare time. I have done work for Sparrer Foods, Kelly Eisenburg Sausage, and Rudd MFG. This has given me more experience and knowledge about other companies and operations which can be asset to your company. If you need multi-disciplined IT professional that provides solutions and answers to complex problems then I would like to arrange an interview to further discuss my qualifications. I am available for an interview at a mutually convenient time. Sincerely,
Joseph Schwartz
Joseph James Schwartz
Objective
IT System Analyst and Support.
Professional
experience
JD Norman Industries
12/16 - 4/17 Addison, IL
Contract Infrastructure support and Helpdesk
• Provides day to day server maintenance and desktop support for 300+ PCs & 30 servers. Manage software licensing and remote support using Desktop Central, OpManager and Servicedesk Plus. Office 365 administration including SharePoint application development and application license compliance. Coordinate purchasing with vendors and provide product solutions for the office.
4/04 - 11/16 Tekno Telecom, IL Naperville, IL
Administrator, Research and Development and Support
• * In house IT Administrator and customer installation of telecom applications and support. Provides day to day server maintenance and desktop support for 100+ PCs and customer remote installations. Developed custom solutions using Oracle, SQL Server, Access and internet technologies including .Net, JSP, Crystal Reports, Elastic, Manage Engine for customer installations. Deployed Windows 2012 servers and Windows 7 desktops using PXE technology (MS Windows Deployment Services). Provide on-site support for customers telecommunication location sites. Provided Fourth Shift MRP/ERP report processing for billing and end of year inventory control. Source software and hardware from vendors to provide a complete integration solution.
1/99 – 4/04 CNT Buffalo Grove,IL
Technical Support Specialist
• Provided on-site technical support for more than 200 desktops and laptops, and supported for more than 100 remote / traveling individuals. Maintained Fujitsu 9600 and Cisco PBX programming and CAT 5 wiring installation.
8/96 – 12/00 United Parcel Service Downers Grove, IL North Central Region Webmaster
• Project Coordinator for UPS tri-district area of intranet web development team.
• Designed and maintained content and Coldfusion applications for an intranet development environment to share information while eliminating duplication of efforts between employees working to obtain similar goals.
8/93 – 8/96 United Parcel Service Addison,IL
Technical Support Analyst
• Provided Network / Desktop support for Windows 95/98/NT 4.0, and Novell 4.11 systems. Support for over 100 custom UPS application programs. Troubleshooting LAN and WAN problems.
• Created and published Crystal Reports to analyze call center and technician performance.
3/96 – 8/97 Equus Computer Glen Elyn, IL
Computer Technician
• OEM vendor support and phone support, computer customization, repair, upgrades, Netware 4 installation and NT 4.0 installation. Education 8/00 Sterling, VA Sterling, VA
Certification
• Computer Technician
8/00 Sterling, VA Sterling, VA
Certification
• Microsoft IIS 4.0 Administrator
10/99 Allaire Newton, MA
Certification
• Advance Coldfusion Development
01/99 - 02 Addison, IL Addison, IL
01/04 – 01/05 Joliet Junior Joliet, IL Joliet, IL
Skills Applications: HTML, Javascript, CGI, DHTML, Dreamweaver, Fusion, Webtricity, Visual Basic, FrontPage 97 – 2003, Interdev, Homesite, MS Office, Crystal Reports, Fourthshift, ACT, Sharepoint, Visual Studio .NET and more!
Database:
MS SQL 2014, Oracle 12g, MySQL + MarieDB, Elastic (ELK), CouchDB, DataStax, Hadoop
PC & Server Hardware:
Compaq 5000, 1600, 800, DL380, Dell R710, Deskpro, OEM PC & Servers. Advantec Industrial Computing Systems, Compact PCI, Operating Systems:
Windows XP to Windows 10, Windows 2003 – 2012 R2 server, Windows XP Embedded, Linux Ubuntu & Fedora.
Networking:
TCP/IP, IPX, WAN, Sonicwall VPN, Sophos XE, and Cisco ASA VPN. Telecommunications Protocols:
SS7, Sigtran, ATM, SIP-T, SIP, Diameter, M3UA, TCAP Telecommunications:
Avaya IP Phone, Fujitsu 9600 PBX & Cisco Solutions including Cisco Call manager, AVVID, Caller Express Voicemail and Rightfax. References Jerry Zhang CNT Systems 847-***-****
Owner
Kevin Lindgren Burgess Network Administrator 630-****-*** Employee
Steve Taylor Tekno Telecom 847-***-****
Manager
Contact this candidate