Technical Support Information Technology

**** * ******** ***., ******, IL ***** • Cell: 847-***-**** • ************@*****.*** Professional Summary

Skills

Windows 9X/NT/2000/XP/Vista/7/10, Mac OS, Citrix Remote access technology Microsoft Office: Proficient in Word, Excel, Helpdesk/Technical support PowerPoint, Publisher, Access, Outlook. Security and Compliance Data and analysis

Languages

Guajarati (Native), Hindi (Fluent), English (Advanced) Work History

IT Support Specialist, 01/2016 to Current

Aurico- a CareerBuilder Company/CareerBuilder – Rolling Meadows Provided professional, high quality technical support and root cause resolution to all end users. Performed maintenance upgrades and repairs to desktops, servers and peripheral equipment; installation of software; and asset tracking.

Handled End User account setup, authentication, and terminations. Build and configure desktops, laptops, switches, and firewalls. Established compatibility with third party software products by developing program for modification and integration.

Volunteer, 01/2016 to 11/2016

World Computer Exchange – Chicago, IL

Preload Linux Xubuntu OS and Libre/Office Suite and educational content pack including health, agricultural, environmental, technology, and educational content. Collect working PC'ʹs from businesses and refurbishing software and hardware for use in developing countries. Hospitalities Agent/ Network Support, 01/2014 to 01/2016 Holiday Inn + Holiday Inn Express – Rolling Meadows, IL Performed network administration functions, set up user accounts/permissions, reset passwords, and administered group policies via DRA and active Directory. Install, configure, and maintain all of the servers in network. Provided software/network support for end users and managed OPERA software. Have troubleshot Windows software and hardware issues for clients and corporate events. Delivered printing solutions and peripherals. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Rehab Aide, 01/2013 to 01/2014

Illinois Bone and Joint Institute – Morton Grove, IL Lead patients through exercises while keeping a professional image throughout their recovery process. Stocked all supplies ranging from cleaning and linen and kept all of the work areas for physical therapists ready to work with.

Optician, 01/2011 to 01/2014

LensCrafters – Skokie, IL

Eye care advisor and Optician Skokie, IL Designed glasses with different technologies using polishing, buffering, laminating, and optical pointing to lead to better vision for customers. Worked on giving patients eye exams and coordinating with doctor on what treatment the patients would need and recommending what products and services would be of use to them. Knowledge of HIPPA, working with insurance providers on both a regional and national level. Volunteer services - Transport Staff, 07/2007 to 01/2010 Advocate Lutheran General Hospital – Park Ridge, IL Successfully communicated with nursing staff on transporting patients to their destination location and to help them get through the discharge process.

Assessed the mood of the patient and effectively went through the whole transportation process while keeping their moods at bay.

Stayed proactive on new ideas and concepts to make the discharge process easy and simpler for both the hospital and patients.

Worked with hospital staff on a beautification/renovation project to make entrances and hallways look more cozy and updated.

Education

Bachelor of Science: Systems Analysis and Integration, October 2016 DeVry University Chicago, IL

Associate of Arts: 2014

Oakton Community College Des Plaines, IL Organizations

Association of Information Technology Professionals (AITP) Interests

Boxing, Rock climbing, cross fit, World history, Reading, Game Planning.

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