Software Customer Support

Max Rybakin 253-***-**** ***********@*****.***

Quality Assurance Technician and Certified Software Tester

I am a self-starter, trained in dedicated Software Testing course, followed by working experience in the field to solidify and apply the training, now looking for new opportunities to further challenge me professionally.

Testing Competencies

Understanding of SDLC Test Case Development Agile Testing Practices (Scrum)

Test Planning JIRA (installed, configured, administered) Automation (Selenium)

Functional Testing Regression Testing Localization testing

Device testing (HW/SW) User Acceptance testing

Tool Belt

Testing/Collaboration Tools: JIRA (administered), TFS, Visual Studio, HP Mercury Quality Center, Fiddler 2, Soap UI, Selenium.

Automation: Java (Selenium scripts), PowerShell (Process automation), SQL (data migration).

Operating Systems: Worked on MAC OSX, Linux, Android, iOS, Windows.

Hardware/Networking: Troubleshooting with Ports/Slots/Memory. LCD’s and components. Input devices, OSI model.

Professional Experience

Employer: Blueprint Inc. Client: Valve, Bellevue WA. Position(s): QA Test Lead, Support 08/2015 – 07/2016

Started in Customer Support for Steam gaming platform, moved to Testing, taking on more challenges to learn and lead.

Leading initiative to move to Jira, configured, administered it.

Game Localization Testing, Customer support localization, Steam Controller/Link/VR (Hardware).

Triaging of issues and processes, including closely collaborating with developers and senior staff.

Analysis of process bottlenecks and flaws in customer support process, resulting in documented improved throughput of 5 times.

Performed SDLC documentation reviews from requirements to Test Plans.

Employer: iTechnologies, Inc, Kent, WA. Position: QA Test Engineer 10/2014 – 08/2015

Database software processes automation. Recreating user experience for database software final release, including localization for Russian region, while working on variety of computer systems. Inspecting and testing hardware for failed or defected components.

Worked in Agile environment, logged, monitored, regressed, updated defects through Selenium.

Initiated improved input methods for the product, to use SQL queries, leading to a faster workflow.

Demonstrated ability to manage multiple projects simultaneously, with consistent adherence to deadlines, and quality standards.

Created technical documentation for product presentations.

Training

QA-101 Consulting Group, Kirkland WA Internship 09/2012 – 12/2012

QA-101 is an intense training class based on the current testing industry trends. Hands on approach to testing using the trending test tools and practices, such as Job Shadowing by АТ&Т Mobility.

Proven to have full understanding of SDLC, Software Testing Methodologies and Automation concepts.

Shown ability to learn quickly and learned using JIRA and HP Mercury Quality Center.

Demonstrated ability to over-achieve by completing final test by getting a 100% score and also answering the bonus questions.

Education/Certifications/Legal

Software Testing Institute. QA / STE certificate, 2012. Kirkland, WA.

Studied SDLC, Testing Methodologies, OSI, HP QC 11.0 ALM, Interpersonal skills.

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