Engineer Technical Support

Gary Butler, Jr.

Cell: 404-***-****; email: ********@*******.***

Objective

To obtain a challenging position in information technology offering growth potential and the opportunity to utilize my skills and experience to the fullest.

Technical Summary

Network: Windows 2016/2012/2008/2003/2000 Advanced Server; Active Directory and Terminal Server; MS Windows NT 3.51/4.0 Server; UNIX, AIX 5.0; SUN Solaris, HP Unix; Novell NetWare 3.X,4.X & 5.0. Token Ring Topology; Ethernet Topology; TCP/IP and IPX/ODI Protocols; NDS Tree, WINS, DHCP, DNS, Firewalls HP Hubs and switches. Cat 5 Cabling, Cisco Routers

Software MS SQL Server 6.5/7.0/2000; Transact-SQL; Windows 10/8/7; Windows XP; Windows 95/98; MS Windows Server 2016/2012/2008/2003/2000; MS Windows NT 4.0 Microsoft IIS, Workstation; MS Office 365/2010/2007 AS/400 Emulation Software; Apple OS X operating system; MS Project; GroupWise 5.5; C.C Mail; Lotus Smart Suite; Lotus Notes 4.6/5.0. PeopleSoft 6.0/7.0 MS DOS, MS Exchange Client/Server 5.5. VERITAS and Arcserve Backup Software. Symantec GHOST, Altiris Deployment 7.0/9.0; WinInstall, Citrix Metaframe/WinFrame 1.7 and SMS Deployment Software. Crystal ReportsExposure and support of Visual Basic, Oracle, JAVA, BASIC and MS SQL Server based development applications Oracle 9i; EMC Power Pac Software; DICOM standards

Hardware: A+ Hardware Service Technician Certified; Kodak and Fujitsu scanners; HP 6600 Optical Storage Unit and HP 1200EX Storage Unit. DELL Certified laptops and desktops; HP/Compaq Hardware Certified. IBM Hardware; HP Printer Certified. Apple IMac, IPro laptops, workstations and servers. Apple Ipads. EMC Symmetrix 8000 and Connetrix Disk Storage; Emulex Fiber Channel Adapter Cards. McData SAN Switches.

Education

Bachelor of Science Communications and Fine Arts Southern Illinois University at Carbondale

(MCSE) Microsoft Certified Systems Engineer;

(MCDBA) Microsoft Certified Database Administrator

A+ Certified Technician

Network + Certification

(CCNA) Certified Cisco Network Administrator

Work Experience

Lead Systems Administrator U.S Department of Defense Peachtee City, Georgia May. 11 – Feb 17

A sub-contractor with Lockheed Martin working on a government contract for the Department of Defense Education Activity

Developed installation scripting jobs for software deployment with Altiris Deployment Server 9 and Ghost Images.

Provided remote and desktop support for over 18,000 servers, workstations and laptops on a major pc replacement and installation project for all of the Elementary and Secondary Schools on military basis throughout the United States.

Was the lead administrator managing 12 field technicians at various military bases across the USA.

Administered SQL server database for Mypayments application server.

Performed hardware diagnostics and coordinates repairs. Performed network administration tasks with Active Directory.

Assisted in planning and designing personal computer support systems.

Acted as liaison for data transfer systems design and implementation.

Installed and tested personal computers, printers, and other peripherals; mobile devices such as Ipads and android phones, configures operating system, shrink-wrap programs, and applications software programs.

Used Remedy ticketing system to assign tasks and meet SLA requirements.

Provided technical support for personal computers.

Systems Engineer III SunTrust Banks Inc. Atlanta, Georgia Dec. 07 – Apr. 11

Provided Level 2 and 3 PC/LAN support on PC workstations/laptops and servers and Apple workstations and laptops within the EIS group.

Managed the testing lab of downtown corporate offices of SunTrust.

Provided desktop support in Windows XP, Windows 2003 Server, Microsoft Office 2007, Apple OX operating system and other SunTrust banking specific applications.

Responsible for imaging (Symantec GHOST and Altiris Deployment Server 7.x and 9.x), configuring, upgrading and hardware replacement on Windows XP Professional laptop and desktop workstations.

Led a project implementing Windows 7 with Internet Explorer 8 and Microsoft Office 2010 pilot project on workstations with Altiris Deployment 7.0.

Network administrator for both Windows 2003/2008 server and also SQL administrator for MS SQL 2005 server in testing lab.

Also setup and maintained printers and print servers.

Administered Active Directory and set up Group Policy Objects and Preferences.

Setup and distributed Blackberry, Apple Ipads and other PDA’s to organization personnel.

Technical Support Engineer Philips Medical Systems Atlanta, Georgia Dec. 04 – Dec. 07

Provided network administration (Windows 2000/2003 Server) to include LAN troubleshooting and resolution.

Supported more than 400 end-users with computer, network systems and peripheral devices in hospital settings.

Managed the configuration and performance management of all PC systems and telecommunications.

Maintained passwords, data integrity and file system security for the desktop environment.

Installed, configured and maintained back-end and front-end systems, as well as LAN and WAN connection at remote site.

Recommend hardware and software solutions and upgrades using established procurement processes.

Established, reviewed, approved and processed quotes, requisitions and purchase order for capital equipment

Technical Advisor McKesson/HBOC Alpharetta, Georgia Nov. 99 – Nov. 04

Provided technical services in the areas of hardware and software system integration, system management, troubleshooting, software implementation and project management on large scale projects to hospitals in the US and Canada.

This includes pre-site system evaluation and defining system requirements and training hospital staff on our software, day to day monitoring and maintenance of our system after installation.

Interfaced with hospital staff ranging from the hospital, CIO, Director of Medical Records, Project Managers and other hospital staff users (doctors, nurses, etc).

Server Engineer SunTrust Banks, Inc. Atlanta, Georgia Jun. 98 – Jun. 99

Worked on PC Replacement (PCR) project with SunTrust Bank.

Duties involved building and setup of Novell NetWare 4.X servers and Windows NT 4.0 servers for distribution to over 300 remotes sites.

Assisted in the planning of deployment of thousands of workstations and servers to remote sites, mainly in Georgia and Florida.

Performed server design on Compaq Proliant Servers (1600, 3000, 7000), setting RAID levels and configuring the network operating system.

Performed LAN administration duties such as managing the NDS tree and NT domains, setting up and deleting user accounts, performed weekly tape backup of servers using Backup Exec Software.

Used such LAN Desk Management applications such as Citrix WinFrame 1.7, WinInstall, and Ghost software.

Participated on a Novell to Windows NT 4.0 Server conversion project and GroupWise to Exchange Server conversion project.

QA tested and implemented bank lending software applications utilizing SQL Server for mortgage branches.

Implemented EMS Storage solutions utilizing Symmetrix.

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