Customer Service Front Desk

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Samantha Hazen

Passionate for Community, Museums and Cultural Affairs.

*******@*****.***

Summary

One main value I find culturally important is community. Because of part-time jobs in the Truckee/Tahoe area, I know how to play my part within the community; I have created long-term relationships with clients and business owners. I am currently volunteering to give back to a community that has fully embraced me with the Nevada Museum of Art and many events throughout the the basin. I will add zest to your company with my ability to connect with others from a communal sense compared to the traditional business forms of communication.

The art of living reflects the desire to learn, inspire and to continuously dream. How curious are you?

Experience

Curatorial Assistant

January 2017 - Present

Ticket Agent at Squaw Valley Ski Holdings

November 2016 - April 2017 (5 months)

• Applies customer service skills while selling tickets in three different offices

• Answers general questions to the public

• Sells season passes, or pack products

Research Intern at Historic Fourth Ward School

September 2016 - December 2016 (3 months)

• Learning the basic practicum of museology•

• Researching for an exhibit at the courthouse in Virginia City

• Specifically on the ethnic groups from 1859-1890 Front Desk Agent at Basecamp Hotels

May 2016 - December 2016 (7 months)

• Making reservations for the future

• Checking customers in, providing breakfast

• Checking customers out, providing communal dinners Page 2

• Serving beer, wine, and espresso drinks

• In addition, helps with housekeeping

Reservations Sales Agent at Squaw Valley Ski Holdings November 2015 - May 2016 (6 months)

• Answers phones while applying customer service skills

• Does booking for the ski school program

• Sells season passes, or pack products

Prep Cook at New Moon Natural Foods

May 2015 - August 2015 (3 months)

• Responsibilities include prepping for salad bar

• Prep for back up, including salad ingredients, dressing and soups Gold Coast Cashier at Squaw Valley Ski Holdings

December 2014 - May 2015 (5 months)

• Responsibilities included overseeing one of the three restaurants

• Opening duties included to set up register, brew coffee, stock

• Closed the store, wraps up excessive food for the next day, wipes down kitchen, does dishes, counts cash earned for each day, restocks retail food

Barista at Starbucks

August 2013 - July 2014 (11 months)

• Prepared drinks for customers, worked register, helped with stocking ingredients Front Desk Agent at River Ranch Restaurant & Lodge March 2014 - June 2014 (3 months)

• Responsible for duties such as opening and closing the lodge, answering phones, proceeding all

• Checkins and checkouts, providing reports to the Financer

• Created comfortable environment for guests

Education

University of Nevada, Reno

Bachelor’s Degree, History, 2015 - 2018

Activities and Societies: Online News Association-Reno, The Society for Collegiate Leadership & Achievement, Winter Sports Club

Sierra College

Associate’s Degree, History, 2013 - 2015

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Samantha Hazen

Passionate for Community, Museums and Cultural Affairs. *******@*****.***

Contact Samantha on LinkedIn

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