Customer Service Representative
Resume:
Nikita Criner
************@*****.***
Objective
Seeking a challenging and responsible position where a professional, personable, and experienced individual can contribute to organizational goals in customer service.
Qualifications
Overall career demonstrates a high level of motivation, professional attention to details, with
the ability to learn, advance, and succeed. Diversified background reflects successful experiences and interpersonal skills in a customer service capacity which includes, but is not limited to, the following
DEVELOPING A SOLID RAPPORT WITH CUSTOMERS AT ALL LEVELS
DIRECTING AND COORDINATING DAILY ACTIVITIES
PROMOTING AND IMPLEMENTING COMPANY POLICIES/PROCEDURES
EFFECTIVE PROBLEM RESOLUTION WITH MINIMAL SUPERVISION
EXCELLENT COMMUNICATION SKILLS
Education
Sam Houston High School
Houston, Texas - Diploma 1992
Royal Beauty Careers
Houston, Texas- Cosmetology License
Texas Department of Licensing and Regulations 2010
Experience:
Self Employed –Owner-“A DIFFERENT ME HAIR DESIGNS” Spring, Texas 2010-current
Adroit Partners/ Houston Chronicle Houston, Texas 03/2016- 10/2016
Customer Service Representative
Assist with taking incoming calls from subcribers of Houston Chronicle, processed payments, set up new subcriber accounts, troubleshooting on All Digital Assess online, and processed customer complaints
AXO Staffing Houston, Texas 11/2009-12/2010
Customer Service Representative
Locate missing LPN''s, generate damage reports for incoming and out going shipments..Inventory, Generate ledgers for quality control
Two Men and a Truck Houston, Texas 9/2008-10/2009
Customer Service /Sales
Took incoming calls from potential customers to schedule residential or commercial moves, Interstate and Intrastate, sold all moving supplies, and accepted credit card payments at the end of move
Convergys Houston, Texas 04/2008 - 08/ 2008
Customer Service Representative
Took incoming calls start a new cellular account with activations, provided customers rate information, process bill payments, and troubleshooting with problem resolution.
Venturi Partners Houston, Texas 09/2006 - 01/ 2008
AR Representative/ Processor
Processed payment invoices to accounts, and balancing daily.
Compass Bank, Houston, Texas 06/2004 - 08/2006
Teller
Assist customers with their daily cash transactions, sold consignment items, balance cash drawer daily and stayed within delegated authorities.
Bank of America, Houston, Texas 09/1999 to 07/2003
Teller
Processed customers with daily cash transactions, sold consignment items balance cash drawer daily, and follow daily security procedures.
Manpower Agency/ GTE, Houston, Texas 07/1998 to 08/1999
Telesales Representative
Took incoming calls start a new cellular account with activations, provided customers rate information, process bill payments, troubleshooting with problem resolution.
Excel Telecommunications Houston, Texas 10/1992 to 09/1997
Customer Service Representative
Took incoming calls concerning customer’s long distance accounts,
Set up new accounts, responsible for billing, troubleshooting problem resolution.
Contact this candidate