Belinda R. Lassiter
Rolesville, NC *****
919-***-**** (C)
Email: *****************@*****.***/**********@**.********.***
OBJECTIVE
Obtain a Customer Service position where I can maximize people oriented experience, communication skills and my problem analysis and problem solving abilities.
Summary of Qualifications
Strong Interpersonal communication skills.
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Adaptability and ability to work under pressure.
Initiator.
Special talent of handling irate customers.
Ability to handle returns and complaints effectively.
Proven ability to determine answers and solutions quickly.
Professional Experience
Sam’s Club 07/2015-present
Member Service Representative
Addresses member inquiries, questions and concerns in all areas including membership enrollment
Greet persons entering establishment, and direct or escort customer to specific area of the store.
Handle incoming phone calls from members and other departments to research errors and member issues.
Listen, identify, and recommend products and services to help meet members' needs.
Handle all member problems and complaints with professionalism and
courteous.
Johnson/Wake County Public School System, Raleigh, NC 10/2004-08/2015
Teacher Assistant 1:1
Work under head teacher and school admin to support instruction and social development of the students
Participates in the preparation and execution of school/classroom programs
Keep accurate student-progress records
Work with special-need pupils in cooperation with relevant specialist
Assist socially and emotionally challenged pupils to develop wholesomely
Under the guidance of the class teacher, implemented IEP programs and instruct pupils directly
Maintain a clean, sanitary environment conducive to study
Participate in staff training
Prepare bulletin boards and displays of pupil work (drawings, writings, school newspaper)
Prepare and make copies of study material and distributed it among students (textbooks, pencils, notebooks)
MAMSI Health Plans, RTP, NC 2000-2004
Customer Service Team Lead
Answered inbound calls from customers ensuring high level of customer service.
Assisted customers with filing insurance claims
Assisted customers with any billing inquirers
Murdoch Center, Butner, NC 1991-2000
Health Care Technician
Worked with people of various ages, cognitive, and functional abilities
Provided direct care services for individuals with D/D, some of whom have behavior problems and medical conditions
Assisted with training, activities and basic care
Carried out program goals to encourage independent functioning in all aspects of daily living
Education
Franklinton High School, Franklinton, NC, Diploma 1990
WakeTech,Raleigh NC, 2013-Present