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Customer Service Representative

Location:
Wake Forest, NC, 27587
Salary:
12.50
Posted:
April 19, 2017

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Resume:

Belinda R. Lassiter

Rolesville, NC *****

919-***-**** (C)

Email: *****************@*****.***/**********@**.********.***

OBJECTIVE

Obtain a Customer Service position where I can maximize people oriented experience, communication skills and my problem analysis and problem solving abilities.

Summary of Qualifications

Strong Interpersonal communication skills.

Problem analysis and problem solving.

Organizational skills and customer service orientation.

Adaptability and ability to work under pressure.

Initiator.

Special talent of handling irate customers.

Ability to handle returns and complaints effectively.

Proven ability to determine answers and solutions quickly.

Professional Experience

Sam’s Club 07/2015-present

Member Service Representative

Addresses member inquiries, questions and concerns in all areas including membership enrollment

Greet persons entering establishment, and direct or escort customer to specific area of the store.

Handle incoming phone calls from members and other departments to research errors and member issues.

Listen, identify, and recommend products and services to help meet members' needs.

Handle all member problems and complaints with professionalism and

courteous.

Johnson/Wake County Public School System, Raleigh, NC 10/2004-08/2015

Teacher Assistant 1:1

Work under head teacher and school admin to support instruction and social development of the students

Participates in the preparation and execution of school/classroom programs

Keep accurate student-progress records

Work with special-need pupils in cooperation with relevant specialist

Assist socially and emotionally challenged pupils to develop wholesomely

Under the guidance of the class teacher, implemented IEP programs and instruct pupils directly

Maintain a clean, sanitary environment conducive to study

Participate in staff training

Prepare bulletin boards and displays of pupil work (drawings, writings, school newspaper)

Prepare and make copies of study material and distributed it among students (textbooks, pencils, notebooks)

MAMSI Health Plans, RTP, NC 2000-2004

Customer Service Team Lead

Answered inbound calls from customers ensuring high level of customer service.

Assisted customers with filing insurance claims

Assisted customers with any billing inquirers

Murdoch Center, Butner, NC 1991-2000

Health Care Technician

Worked with people of various ages, cognitive, and functional abilities

Provided direct care services for individuals with D/D, some of whom have behavior problems and medical conditions

Assisted with training, activities and basic care

Carried out program goals to encourage independent functioning in all aspects of daily living

Education

Franklinton High School, Franklinton, NC, Diploma 1990

WakeTech,Raleigh NC, 2013-Present



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