Narinder Singh

**** ******* ** *** **** CA

408-***-****

Email: aczuq9@r.postjobfree.com

Summary

Accomplished Help Desk professional with 5 years’ experience in Computer Operations, Technical and Help Desk support. Printer support include barcode printers, various types of scanners

6 years of progressive computer/network operations experience in large global data centers with mixed computing environment Windows 2X and interconnected mainframe.

4 years providing Help Desk support to tens of thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism

Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

Work Experience

HCL/Becton Dickinson San Jose, CA September 2016 to January 2017

IT Help Desk Support

PC, MAC and peripherals hardware and software troubleshooting experience. Microsoft, iOS applications and networking essentials.

Experience in deploying computer systems, printers and wireless devices, Set-up user accounts, laptops, desk phones, and mobile devices

Ability to research issues and investigate problems, following up with vendors when required

Assist management in developing an overall strategic plan for the rollout and support of all users in regards to the desktop and desktop software. This includes a significant number of remote users.

Western Digital, Fremont, CA August 2003 to August 2016

IT Desktop Technician / Network & Telecom

Responsible for assisting our Network team with monitoring the Windows PC and Servers. Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.

Worked the Help Desk providing PC, MAC, and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.

Knowledge of remote VPN desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.

Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory.

Office 365, Exchange, Skype for Business Hands-on experience migrating to Office 365

Ability to handle different clients and different systems simultaneously answered phone calls, greeting clients, and scheduled appointments

Responsible for Performing Daily, Weekly and Monthly Backup and Restores, Monitoring the Process and Satisfactory Completion of Backup. Varitas for NetBackup Managing the Local and Offsite Tape’s Libraries, write all the backup and Tape change

Supporting to network, including TCP/IP, DNS, SMTP protocols and setup user VLAN & VOIP Phone Avaya & Mitel and PBX. implemented wireless router networks using variety of Hardware/Software. Supported users, desktops, and networks requiring troubleshooting.

Rack and stack of all server types. Installation and/or removal of mounting rails and mounting brackets inside hardware racks. Installation and removal of cable management attachments. Installation and removal of Ethernet, fiber, power and any other valid cables and label them with client assigned numbers on each end near the termination points

El Camino Hospital, Mountain View, CA May 2002 to July 2003

Data Center Operator ll

Responsible for all VAX/OPEN VMS/WIN2000, NT and UNIX HP/UX HP9000, SUN Station and IBM mainframe/OS 390, AS/400 MVS Server to maintain all hardware and software install and troubleshoot with all kind Printer And print queue, printer forms setup and configuration And Monitors all kind of system such as batch job’s system Monitors

Monitoring the Network GUI, BB and Networking Traffic through Orca ware and MRTG. Server Hardware (Configuration, Troubleshooting, and Networking)

Network Cabling and Monitored, maintained and troubleshoot VMS, WIN 2000 and NT related network system including DEC Terminal Servers with TCP/IP and LAT protocol, VT Terminals and printers with TCP/IP and LAT protocol

Installed, configured and maintained UNIX system to monitor VMS system

EDUCATION

Bachelor of Art Punjab University from India

Computer Information System Evergreen Valley College

Win95, 98, MSDOS, VMS, UNIX SUN Solaris Operating System

UNIX SYSTEM ADMINISTRATION Evergreen Valley College

UNIX SHELL Programming

A+ Core Service Technician Sylvan Prometric

HPUX UNIX from HP Education Center

Cisco CCENT Training

AppleCare Technician Training

PROFESSIONAL DEVELOPMENT

UNIX/Sun Solaris L/SECT 2 5528 June 9, 2000 EVC

A+ Core Service Technician Sylvan Prometric DEC 1996

VMS/VAX Certified by Global Knowledge 1995

Open VMS Essentials, Open VMS System Management

Fundamentals

Open VMS Advanced Management from Global Knowledge Network

UNIX SUN SOLARIS from SUN MICROSYSTEM Training

Teracom Training Institute: Telecom and Networking Voice over IP

TECHNICAL ADDENDUM

OS/Environments: VAX/VMS, UNIX: Sun Solaris, Linux: Red Hat ES, Mandrake 8.x, HP/UX, IBM: AS/400, MVS, DigitalAlpha, Windows98, 2000, XP, Windows NT, PCDOS, WINDOWS SERVER 2012R2 and MAC IOS

Hardware: DEC (VAX/VMS), Sun SPARC, HPUX UNIX servers; Sun, IBM, HP Workstations; PCs/Servers, Macintosh PC’s; Digital Compaq Printer: LPS17, LPS32, LN40 and DecLaser 3500 Series; HP Printers, scanners and other peripherals, Zebra Label Printer

Networking & Telecommunication LAN: Ethernet, Token Ring, Remote Access; WAN: terminal servers, routers, switches; Protocols: TCP/IP, Mitel SX2000, Mitel 3300MXE and Octel 250Aria (Voicemail system), VOIP.

Software: MS Office (Word, Excel, Access, PowerPoint, FrontPage and Outlook) MS Project, WordPerfect Office, Work stream, Remedy, CA Schedule IT, Target Batch and MANMAN, Varitas for NetBackup, Appworx, ServiceNow

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