Help Desk Service Technician
Resume:
Narinder Singh
Email: *********@**.***
Summary
Accomplished Help Desk professional with 5 years’ experience in Computer Operations, Technical and Help Desk support. Printer support include barcode printers, various types of scanners
6 years of progressive computer/network operations experience in large global data centers with mixed computing environment Windows 2X and interconnected mainframe.
4 years providing Help Desk support to tens of thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism
Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.
Work Experience
HCL/Becton Dickinson San Jose, CA September 2016 to January 2017
IT Help Desk Support
PC, MAC and peripherals hardware and software troubleshooting experience. Microsoft, iOS applications and networking essentials.
Experience in deploying computer systems, printers and wireless devices, Set-up user accounts, laptops, desk phones, and mobile devices
Ability to research issues and investigate problems, following up with vendors when required
Assist management in developing an overall strategic plan for the rollout and support of all users in regards to the desktop and desktop software. This includes a significant number of remote users.
Western Digital, Fremont, CA August 2003 to August 2016
IT Desktop Technician / Network & Telecom
Responsible for assisting our Network team with monitoring the Windows PC and Servers. Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.
Worked the Help Desk providing PC, MAC, and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
Knowledge of remote VPN desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory.
Office 365, Exchange, Skype for Business Hands-on experience migrating to Office 365
Ability to handle different clients and different systems simultaneously answered phone calls, greeting clients, and scheduled appointments
Responsible for Performing Daily, Weekly and Monthly Backup and Restores, Monitoring the Process and Satisfactory Completion of Backup. Varitas for NetBackup Managing the Local and Offsite Tape’s Libraries, write all the backup and Tape change
Supporting to network, including TCP/IP, DNS, SMTP protocols and setup user VLAN & VOIP Phone Avaya & Mitel and PBX. implemented wireless router networks using variety of Hardware/Software. Supported users, desktops, and networks requiring troubleshooting.
Rack and stack of all server types. Installation and/or removal of mounting rails and mounting brackets inside hardware racks. Installation and removal of cable management attachments. Installation and removal of Ethernet, fiber, power and any other valid cables and label them with client assigned numbers on each end near the termination points
El Camino Hospital, Mountain View, CA May 2002 to July 2003
Data Center Operator ll
Responsible for all VAX/OPEN VMS/WIN2000, NT and UNIX HP/UX HP9000, SUN Station and IBM mainframe/OS 390, AS/400 MVS Server to maintain all hardware and software install and troubleshoot with all kind Printer And print queue, printer forms setup and configuration And Monitors all kind of system such as batch job’s system Monitors
Monitoring the Network GUI, BB and Networking Traffic through Orca ware and MRTG. Server Hardware (Configuration, Troubleshooting, and Networking)
Network Cabling and Monitored, maintained and troubleshoot VMS, WIN 2000 and NT related network system including DEC Terminal Servers with TCP/IP and LAT protocol, VT Terminals and printers with TCP/IP and LAT protocol
Installed, configured and maintained UNIX system to monitor VMS system
EDUCATION
Bachelor of Art Punjab University from India
Computer Information System Evergreen Valley College
Win95, 98, MSDOS, VMS, UNIX SUN Solaris Operating System
UNIX SYSTEM ADMINISTRATION Evergreen Valley College
UNIX SHELL Programming
A+ Core Service Technician Sylvan Prometric
HPUX UNIX from HP Education Center
Cisco CCENT Training
AppleCare Technician Training
PROFESSIONAL DEVELOPMENT
UNIX/Sun Solaris L/SECT 2 5528 June 9, 2000 EVC
A+ Core Service Technician Sylvan Prometric DEC 1996
VMS/VAX Certified by Global Knowledge 1995
Open VMS Essentials, Open VMS System Management
Fundamentals
Open VMS Advanced Management from Global Knowledge Network
UNIX SUN SOLARIS from SUN MICROSYSTEM Training
Teracom Training Institute: Telecom and Networking Voice over IP
TECHNICAL ADDENDUM
OS/Environments: VAX/VMS, UNIX: Sun Solaris, Linux: Red Hat ES, Mandrake 8.x, HP/UX, IBM: AS/400, MVS, DigitalAlpha, Windows98, 2000, XP, Windows NT, PCDOS, WINDOWS SERVER 2012R2 and MAC IOS
Hardware: DEC (VAX/VMS), Sun SPARC, HPUX UNIX servers; Sun, IBM, HP Workstations; PCs/Servers, Macintosh PC’s; Digital Compaq Printer: LPS17, LPS32, LN40 and DecLaser 3500 Series; HP Printers, scanners and other peripherals, Zebra Label Printer
Networking & Telecommunication LAN: Ethernet, Token Ring, Remote Access; WAN: terminal servers, routers, switches; Protocols: TCP/IP, Mitel SX2000, Mitel 3300MXE and Octel 250Aria (Voicemail system), VOIP.
Software: MS Office (Word, Excel, Access, PowerPoint, FrontPage and Outlook) MS Project, WordPerfect Office, Work stream, Remedy, CA Schedule IT, Target Batch and MANMAN, Varitas for NetBackup, Appworx, ServiceNow
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