Customer Service Associate
Resume:
Jose A. Melendez
**** *** *********, ****** *** Mar, Toa Baja, PR 00949
Email: *********@*******.***
DEVELOPER/CUSTOMER SERVICE ASSOCIATE
PROFESSIONAL SUMMARY
Knowledgeable programmer and developer with significant experience in various fields of technology from widely used languages such as C++, Java, HTML5 to video editing software such as Adobe Premier. Worked as an energetic Walgreen's Customer Service Associate who excels in prompt efficient and friendly customer service. Adept with cash registers inventory maintenance and working collaboratively in a fast-paced retail environment. Organized inventory, handling merchandise, processing transactions and customer complaints. Provided training to entry level clerks, specialized in improving quality and efficiency by assessing working processes. Fully bilingual in English and Spanish, written and oral.
TECHNICAL SKILLS
Languages: C, C++, C#, Python, Ruby, SQL, Ruby, Perl, Java, JavaScript, jQuery, CSS, HTML5, Bootsrap.js
IDEs: NetBeans, Microsoft Visual Studio
Databases: MySQL
Text Editors: Atom, Sublime
Operating Systems: Windows, Linux
Other: Microsoft Office, Sony Vegas Pro, Adobe Premiere, Adobe Photoshop, Adobe After Effects
WORK EXPERIENCE
Walgreens, Toa Baja, PR 05/2015 – 05/2016
Customer Service Associate
Demonstrated to be an example to other co-workers because of my strong serious attitude when it comes to my work and discipline. My calm demeanor helped in many situations regarding both the job and the customers in such a way that I was recognized by my supervisors.
Provided support and service such as helping customers find the article or service they were searching for based on my knowledge gained through my experience working at Walgreens.
Host L.A.(Short term vacation rental), California, LA 6/2016 – Present
Web developer
Managed guest bookings and information for various property locations offered by the company in Los Angeles and Puerto Rico.
Administrated the company’s online presence to facilitate a web-friendly search experience.
Provided customer service through the company’s e-mail or website regarding any booking, complaints or reviews.
EDUCATION
Bachelor of Science, Computer Science 2016
The Polytechnic University of Puerto Rico, San Juan
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