Customer Service Manager
Resume:
Terrance A. Ward
**** * *’Connor
Irving, TX ****2
*************@*****.***
OBJECTIVE
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.
EDUCATION
Universal Technical Institute (UTI) – Dallas, TX
Diploma in Diesel Technology II
Graduated: 11/2015
GPA: 4.0
Missouri Western State University – Saint Joseph, MO
Basic Studies – 2004 – 2005
Grandview High School – Grandview, MO
Graduated: 05/2004
CERTIFICATIONS
ASE 609 U.S. EPA Certified: 03/2015
Isuzu 6L90E Transmission Service and Diagnostics Certified: 01/2016
Isuzu Vehicle Health Reports Certified: 01/2016
Diesel Technology II Certified: 11/2015
SKILLS & TRAINING
Engine repair and overhaul
Hydraulics
Forklifts and scissors
Drivetrain
Gasoline Fuel Systems
Brakes
Tire Repair
Diesel Engine Fuel Systems
Electrical Applications
Preventative Maintenance
Diesel Engines
Transport Refrigeration
Steering & Suspension Systems I
HVAC
Hands on with Cummins, Detroit, and CAT
Carburetors
Advanced Electrical Applications
Transmission Services
Towing
EMPLOYMENT HISTORY
STS Aviation- DFW Airport 08/2016-Present
Ground Support Equipment Technician (GSE)
Performing duties on equipment according to FAA, Aircraft companies, manufacturer’s specifications, procedures and instructions.
Repairing service equipment on DFW Airport flight line ramp or back at repair station
Working directly underneath upper management entering work orders into WORP System, maintaining weekly and monthly logs, answering service calls, and ordering parts
Performing PMI’s on equipment daily, weekly, and yearly
Repairing all service equipment such as Push Back Tugs, Baggage Carts, Portable stairs, tow tractors, APU’S, AC systems, company vehicles, etc
Providing high level of customer service for major airline companies that we work with. (United Airlines, Aviation Portable Services, Continental)
Performing engine and transmission overhaul, repair, swaps, and PMI’s
Working on wide range of applications from Diesel to gasoline engines.
Verifying all repairs made equipment
James Wood GMC – Denton, TX 01/2016 – 06/2016
Mid Duty Technician
Hands on training under the assistances of ASE Isuzu/GMC Certified Master Technicians on a daily basis.
Taking on tasks under no supervision to gain better experience.
Engine overhaul, oil changes, HVAC and heating, electrical wiring repair, mounting and balancing tires, fuel tank replacements, preventative maintenance, radiator replacements, fluid draining and replacement, etc
Working on Isuzu and GMC Diesel and Gasoline applications. ( NPR, Chevy E Class Vans, RV’s, Sprinter Vans, Jeep Wranglers, and Chevy Silverado’s)
Using customer RO’s to purchase and order parts also verifying repairs on ERA Reynolds system
Superior / Hendricks Volvo – Kansas City, MO 08/2007 – 10/2014
Parts Driver / Shipping & Receiving
Followed up with commercial and individual customers to ensure high levels of satisfaction.
Maintained company records for payments and parts that were dropped off or returned.
Worked closely with upper management, handling shipping and receiving duties and coordinating scheduled drops.
Worked with Fed-Ex, UPS, Conway, Yellow Freight, etc. checking incoming/outgoing parts for damage.
Service Porter Manager
Managed team of five persons to help improve customer service experience.
Worked closely with upper management to ensure business processes are ran smoothly.
Service Porter
Hand washed and vacuumed interior and exterior parameters of automobiles.
Ensured that each car is returned to its owner in top-notch condition.
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