Customer Service Manager

CORE STRENGTHS

Detail Oriented Dependable/ Responsible Proven Leader

Multi-tasker Excellent Written/ Verbal Skills Customer Service

ACCOMPLISHMENTS

CAPIA – California Association of Probation Institution Administrators

2014 – for recognition of meritorious service, outstanding professionalism and dedication in the Field of Corrections

2016 – Service Award – Division One – Sylmar Juvenile Hall

08/1998 to Current

11/2013 Los Angeles County Probation - Supervising Detention Services Officer - Sylmar, CA

Supervise 20+ staff, monitor attendance, prepare reports, generate policy complaints, report and process injury claims. Conduct administrative reviews and investigations. Return to work coordinator, conduct weekly wellness calls, ensure current medical documentation, and refer for investigations if needed. Complete SCAR reports, issue discipline based on attendance.

06/2006 Los Angeles County Probation - Sr. Detention Services Officer – Los Angeles, CA

Supervise a work shift of 5 staff; ensure compliance of established policies and procedures. Report to the Officer of the Day, prepare releases from the facility and process all new intakes. Ensure outside recreation, volunteer programs, and educational needs are met.

08/1998 Los Angeles County Probation - Detention Services Officer – Los Angeles, CA

Supervise detained juveniles from ages 9 thru 18. Monitor behavior, physically restrain, supervise living units, ensure education hours, and make referrals as need for medical and mental health.

01/1997 – 08/1998 Courtyard Marriott – Night Auditor - Industry, CA

Process nightly reports and prepare statements for AM check-out. Process night guests, supervise custodial and maintenance staff.

05/1991 – 08/1993 Devry Technical Institute – Secretary – Industry, CA

Supported Human Resources Manager and Admissions Office. Maintain personnel records of Professors, process time cards and payroll. Conduct tours and facilitate meetings for HR manager. Make travel arrangements and facilitate personal calendar of HR manager. Customer service, greet and service in-coming students, graduates for career placement.

04/1989 – 01/1991 Los Angeles County Probation – Detention Services Officer – Sylmar, CA

Supervise detained juveniles from ages 9 thru 18. Monitor behavior, physically restrain, supervise living units, ensure education hours, and make referrals as need for medical and mental health.

01/1988 – 04/1989 Wells Fargo Bank – Secretary/Accounts Payable – Rosemead, CA

Support commercial banking department, process reports and maintain accounts. Scan, file, copy documents. Prepare monthly statements and reports. Provide customer service over the phone and in-person, field requests and inquiries.

08/1985 – 01/1988 Unisys Corporation – Customer Service Dispatcher – Irvine, CA

Handle a large volume of calls, dispatch service technicians, and prepare reports and invoices.

02/1983-08/1984 Fedco – Cashier/customer service clerk – Pasadena, CA

Front line cashier, customer service clerk, escalate complaints and issues to customer service manager. Balance cash drawer, process returns.

Contact this candidate