Customer Service Sales
Resume:
Priscilla A. Fellows
*** **** ****** *******, ** 21222
******@*****.***
Certifications and Education
Certified Nursing Assistant/Geriatric Nursing Assistant, Caroline Center, Baltimore MD 2017
CPR Certification, Caroline Center, Baltimore, MD 2017
HS Diploma, Patterson High School, Baltimore, MD 2009
Skills
Excellent customer service experience
Strong communication skills
Ability to work independently and on teams, flexible and reliable
Capable of analyzing and problem solving, meeting and exceeding deadlines and goals
Proficient in computer skills (Internet, Microsoft Office, etc.)
Work Experience
Cashier
Walmart Myrtle Beach, SC March 2016- October 2016
Provided excellent customer service, greeting customers, assisting customers with purchases and resolving issues and complaints
Handled payment transactions, cash, credit and debit, issuing receipts, change or return, keeping accurate count of cash during shift changes
Cleaned and maintained work area, following company and safety
Customer Service Representative
Startek Myrtle Beach, SC September 2015- March 2016
Worked in call center assisting customers with protection packages services for bank cards, social security cars, and identity theft
Lead Sales Associate
Skywheel Myrtle Beach, SC March 2015- October 2015
Led sales associate team, delegating work, scheduled breaks, and provided feedback on employee performance.
Demonstrated great customer service, greeting customers and making sure they enjoyed their experience
Assisted with ticket sales, includes taking payments and giving access to rides.
Took pictures of customers, giving them a souvenir of their experience or day
Maintained cleanliness of the store, following the company standards.
Crew Trainer
McDonalds Myrtle Beach, SC April 2012- March 2015
Managed and delegated the work of the team, making sure orders handled in a fast efficient manner, includes scheduled breaks, giving feedback on the team’s performance and assisting with the hiring process
Assisted with training new and current associates, teaching excellent customer service and company policies and guidelines
Monitored associates work ethic and assisted them when needed.
Assisted manager with issues and concerns ensuring customer service standards followed.
Maintained and kept accurate inventory count, ordering materials as needed
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