Microsoft Office Help Desk

Craig R. Dary

**** ***** **** ******, #*, Milwaukee, WI 53215 • 414-***-**** • *****.****@*****.***

Profile

Microsoft Certified Network Administrator (MCSA), CompTIA Network+, CompTIA A+,

and Microsoft Professional certifications

Talented and motivated Information Systems Professional with extensive experience planning, designing, implementing, and administering high-performance technology. Windows server and workstation background producing networking solutions, processes, and procedures, along with a strong litigation software background. I am a mature efficient company person who speaks and writes clearly. With office and military environment experience, I would be an asset to your organization. I work well with others in teams, as well as being a self-starter. Having a background in Cybersecurity, privacy, confidentiality, compliance, and security are high priorities.

Areas of Expertise

Education:

Bachelor’s degree in Cybersecurity and Networking January, 2015 – September 2016

ITT Technical Institution 174 Credits to Date

Associate’s degree in Network Systems Administration March, 2013 – December 2014

ITT Technical Institution

Skills:

As a skilled Information-Systems Specialist, I possess the track record, technical knowledge, and expertise to effectively perform the following:

Experience in troubleshooting network problems relating to media, protocols, transport, connectivity, printers, configuration errors, boot failures, drivers, desktop, and other equipment related issues

Active directory knowledge in creating users, permissions, objects, and groups

Electronic discovery with forensics background

Help desk ticket system with effective polite customer service

Video creation and editing

Document scanning and production

Years of experience in database management and coding

Experience with Microsoft Office Professional – all versions

Experience with Microsoft 2008 and 2013 servers

Knowledgeable in various network hardware including routers, switches, bridges, hubs, UPS, and others

Proficient with various routing and network applications, TCP, IP, IPX, FTP, Telnet, Ping, DNS, and DHCP

Administration level experience and integration of Windows 2000, XP, 7, 8, and 10

Hard-drive imaging, backup, and recovery

Exceptional at research and problem resolving

Maintain hardware and software inventories and licensing

Trainer of software and hardware

Virtual Networking

Great knowledge in setting up and using audiovisual systems

Craig R. Dary

3325 South 26th Street, #4, Milwaukee, WI 53215 • 414-***-**** • *****.****@*****.***

Professional Experience

Law Firm of Simpson, Boyd & Powers / North Texas Litigation Service, Decatur, TX

2003 - 2012

Computer Support Specialist responsible for the installation, implementation and creation of all computer needs and network support.

Install, configure, and upgrade hardware, servers, and networks

Help desk support to all employees for software and hardware issues

Responsible for research and development

Perform daily backups

Synchronization of portable devices, such as, laptops and handhelds

Plan and deliver customized training to staff on all hardware and software usage

Diagnose and repair servers

Diagnose Windows XP, 7, workstations

Performed system integration, installation, and upgrades

Diagnose switches, bridges, and hubs

In-house Electronic Discovery Data processing for attorney review

Create, code, and solely support databases

Scan documents utilizing production-level scanner and attached documents to databases

Perform staging of all electronic evidence for trials

Create or manage demonstratives; such as, day-in-the-life videos, photo editing using Photoshop CS, video creation, and editing using Avid Studio and Camtasia Studio

Implement transcript management software, utilizing LiveNote, e-Transcript, and Binder

Implement trial presentation systems, facilitating the displaying of documents and video using Sanction II

Train clients on software and hardware

The Fibonacci Group, San Diego, CA

1997 - 2003

Director of Technical Services responsible for designing and implementing integrated litigation support solutions for law firms throughout the United States. Interface extensively with attorneys, paralegals, and court reporters.

Install, configure, and upgrade hardware, networks, and peripherals

Help desk support to all employees for software and hardware issues

Perform daily backups

Diagnose and repair servers

Diagnose and repair Windows XP

Diagnose switches, bridges, hubs, etc.

Responsible for research and development

Installation and customization of document production/coding solutions utilizing Concordance, Data Manager, Paradox, and Access

Implement transcript management software, utilizing LiveNote, e-Transcript, and Binder

Implement trial presentation systems, facilitating the displaying of documents and video

Establish systems allowing for the successful conversion and editing of tapes from VHS to digital format

Plan and deliver customized training to staff on all hardware and software usage

Train clients on software and hardware

Contact this candidate