Business Analyst

Senior Business Analyst/IT Coordinator

Email: *.************@*****.*** Contact No: +971-**-******* (UAE)

Educational Qualifications

Masters in Computer Applications (MCA) with 75.91%from Anna University, India (2005-2008).

Bachelor of Science (Computer) with 67.5% from Monomania Sundaranar University, India (2002-2005).

Responsibilities

Conducting meetings with client & Stakeholder

Proficient in gathering business requirements and converting them to deliverable.

Coordination with client, development team & infra team

Testing the application changes using functional test case

Following Change Management & Release Management process

Onsite Production Support & IT Project Coordination

Project Management Activities

Defining application migration scope document and execution

Executive Summary

A business focused IT professional with 8+ years of rich experience in IT Industry with onshore and offshore model as a Business Analyst.

Having expertise in project migration, business analysis, customer relationship management, requirement gathering, functional document creation, change request management, detailing requirement to development team, functional acceptance testing and release management.

In depth exposure of all phases of software development lifecycle - from design and documentation to implementation and testing.

Commitment and conformance in delivering quality product/service adhering with deadlines.

Responsible for interaction directly with business users and SME to collect requirement, define the project scope and deliverables.

Involved in defining the change control framework to manage changes & expectations throughout the project so as to effectively bridge the IT/business communication gap.

Managing day to day Enterprise Application operations for multiple projects by monitoring Incident & SR tickets in ticketing management tool as per SLA.

Involved in defining application migration plan, executing plan to action within defined timeline.

Professional Experience

Working as Business Analyst at Tata Consultancy Services Limited, Dubai, UAE from Jun 2016.

Worked as Senior IT Analyst at Petrofac International Limited, Sharjah, UAE from Oct 2014 to May 2016.

Worked as IT Analyst at Petrofac International Limited, Saudi Arabia from Sep2013 to Sep2014.

Worked as System Specialist at Petrofac International Limited, Turkmenistan from Dec 2011 to Aug 2013.

Worked as Database controller at Maakuthari Global Limited, Dubai, UAE from Nov 2008 to Nov 2011.

Experience Summary

Tata Consultancy Services Limited, Dubai, UAE

IT Business Analyst, Jun2016 to present

Interacting with stakeholders to collect the project requirements.

Conducting the necessary meetings with stakeholders.

Defining project migration plan, executing the plan with the defined timeline and updating to IT manager on progress.

Managing change request to manage frequent changes and expectations throughout the project life cycle.

Gathering the stakeholder new requirement, analyzing, converting to IT technical term and elaborating to software development team through the functional specification document.

Testing the new requirements with the functional test cases on test environment and delivering the changes to stakeholder on live environment.

Managing the document management and project control management systems and identifying areas that can be improved.

Providing operational support to multiple projects through Phone/Email/Remotely and site visit by monitoring Incident & SR tickets in ticketing management tool.

Submission of weekly project updates to IT Management and business stakeholders.

Petrofac International Limited, Sharjah, UAE

IT Senior Analyst, Oct 2014 to May2016

Interacting with business users and different disciplines to collect requirement, define the project scope and deliverable.

Execute project change control management to manage frequent changes and expectations throughout the project life cycle.

Managing the document management and project control management systems and identifying areas that can be improved.

Verifying vendor deliverable with respect to petrofac quality standard.

Plan, prioritize and track status on several projects at once.

Submission of weekly project updates to IT Management and business stakeholders.

Provide level 2 support to business users.

Responsible for in-house Enterprise Applications training to business projects while new business project initiation (EPC).

Petrofac International Limited, Saudi Arabia

Analyst, Sep 2013 to Sep 2014

Providing support for document management and project control management systems.

Interact with business users and SME’s (subject matter expertise) to collect new business requirements.

Conduct testing using manual testing processes.

Conducting weekly meeting with Project Team that focused on identifying and resolving technical issues and also monitor the project risks.

Submission of weekly project updates to IT Management and business stakeholders.

Provide level 2 support to business users.

Responsible for business users training and troubleshoot technical problems.

Petrofac International Limited, Turkmenistan

System Specialist, Dec 2011 to Aug2013

Project coordination focused to bridge between onsite business project team and offshore development team.

Manage site material control through site material control management system.

Documenting material receiving, issuing and delivery tracking.

Managing the site material control team and provide training on site material control process to the Project (EPC) team.

Interact with business users for change request and co-ordinate with IT development team throughout CR life cycle.

Submission of weekly project report to Project (EPC) Management on backlog clearance.

Responsible for business users training and technical problems, including both application and network.

Provide level 2 support to business users.

Maakuthari Global Limited, Dubai, UAE

Database Controller, Nov 2008 to Nov 2011

Execute fabrication management through Amogh system.

Execute commissioning process throughout the project life cycle using WinPCS.

Analyze and propose changes in the Amogh system based on lessons learned during (EPC) project execution.

Build requirement based on client contract and share with offshore team and address clarification and queries by bridging with onshore business.

Managing the material control team and provide training on material control process to sub-ordinates.

Creating UAT test cases based on functional specification and executes test cases.

Responsible for business users training and technical problems.

Implementing application at head office and site locations.

Personal Details

Date of Birth : 15-Apr-1985

Gender : Male

Marital Status : Married

Nationality : Indian

Passport Number : L4150214

Permanent Address : No: 109/5, Shanmuga Sigamani Nagar,

Pillaiyar Kovil Street,

Kovilpatti,

Tamil Nadu,India.

Pin code: 628501.

Mobile : +971-**-******* (UAE)

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