Office assistent

Professional Summary

Energetic and proven self-starter with over 10 years of progressive experience in business manangement. Proven track record of increasing sales and customer satisfacation. Hard working and determined to succeed.

Languages: Fluent in Spanish, proficient in English Software: MS Word, Excel, PowerPoint, Publisher

Skills Summary

Recognized for top sales throughout region – Voted best Salesperson in South America 2011 (Movistar)

Maintained billing and collection accounts

Processed bookkeeping and payroll

Created and desgined marketing materials and personalized merchandise

Trained up over 20 new employees

Project manager for several simultaneous projects

Coordinated 12 fundraising campaigns from start to finish

Created function inventory system which reduced waste and increased profits

Self-starter – owner and co-owner of 2 start-up businesses

Excellent customer service – recognized by management and customers

Developed effective stragtegies and improvements to customer service

Professional Experience

PetSmart®, Dunkirk, MD Jul 2015–Oct 2015/ Dec-2016 to present

Associate

MD Peru Services and Solutions, Lima, Peru Aug 2013–Jan 2014

Custom graphic creations

Business Owner

Tous Les Sac, Lima, Peru Mar 2011–Apr 2013

Merchandising catalog company

Co-founder

Movistar, Spain (Contracted to Atento, Lima, Peru) Apr 2009–Mar 2011

Mobile Carrier

Call Center & Collections Representative

ABC Prodein NGO, Cuzco, Peru Aug 2003–Jan 2009

Non-profit charity

Project Manager, Bookstore Manager, Stockroom Manager

Education

Instituto San Ignacio De Loyola Lima, Perú, October 1997–Nov 1999

Courses in Business Administration, Accounting, Basic Math I and II, SQL Programming I and II, Economics, Processes and Procedures Analysis, and Statistics

Other Training

PetSmart® Associates Basic Certification Course

PetSmart® WISE/Merchandising Movement Training

PetSmart® Associate Cashier Training

PetSmart® Groomer Training

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