Technical Support Engineer

Profile

Certified Network Systems Specialist with technical expertise in networking. Experienced with installation, configuration, and maintenance and troubleshooting. Performance-driven skilled in utilizing strong organization, analytical and communication skills. Recognized by peers as a highly motivated, enthusiastic collaborator who contributes to the implementation of new processes in support of communication within all levels of the organization. Technical Skill

Routing Skills: EIGRP, RIP, OSPF,BGP

Switching Skills: VTP, VLAN, voice VLAN, port security, VTP, access list, port channel, STP, HSRP, VRRP Security Skills: GRE, IPsec, VPN, NAT, ACL

Network Management and monitoring tools: SNMP, Solarwinds, PRTG Operating Systems: Unix (Linux, Solaris), MS server 2012 Network and Packet core product: Juniper firewall, Cisco router and Switches, ADC (Automatic device configuration), Ericsson GGSN

(Juniper M320, M120 and M20), EPC Core nodes (MME, MPG) Work Experience

Network Engineer Sep.2016-Present

Montreal College Montreal, QC

Analyzed, configured, troubleshoot, and optimized infrastructure network equipment including VMware, firewall, switches and routers.

Specialist in Cisco Routers & Switches Configuration, L2/L3 Switches Protocols.

Implemented extended access list, NAT, EIGRP and HSRP on Cisco routers, Firewalls.

Ensured availability of the network and assisted with the team in performing Root Cause Analysis

Perform daily, weekly and monthly health check procedures to ensure optimum network performance.

Provided team leadership, training while supplying a balanced mix of analytical, coaching and technical skills. Regional Customer Network Support Engineer Jan.2016–May.2016 Ericsson Biuret, Lebanon

Operates the existing MPBN and pocket core nodes (routers, switches, firewalls, SGSN, GGSN). Experience in test planning and test execution: acceptance, integration, functional, service and performance.

Accountable for meeting expected SLA's and escalations as required and defined in the SLA.

Providing clients with emergency 24 x 7 on-call supports.

Troubleshoot network issues and provided tier 2 and 3 support to ensure all issues are resolved as per published service levels.

Handle the tasks of providing operational support and project implementation for Cisco and juniper based network infrastructure including switching, routing, firewall security and site-to-site VPN. Customer Network Support Engineer Aug.2012–Dec.2015 Ericsson Erbil, Iraq

Prepared backups on multiple platforms and provided 24/7 technical support to the all packet core.

Conduct major updates/upgrades of live networks.

Configured and supported layer 2 technology, using 802.1Q, manage port-channel and SVI interfaces and configured VLAN for different department.

Configured and troubleshoot static routes, EIGRP and Site to Site VPN connectivity issues.

Experience in Deployment, Configuration, Integration, and Troubleshooting of EPC.

Worked on the UNIX Solaris servers, Linux servers and Windows servers monitoring. IT Supervisor Engineer Aug.2008–Aug.2012

Korek Telecom Erbil, Iraq

Installation, Configuration and Administration of Windows Servers, Active Directory, DNS, DHCP

Update network diagrams for LAN and WAN sites for multi domain platform.

Topologies LAN, WAN & VLANS. Configure and Install Network resources, Switching, Routing, IP Addressing, LAN and WAN protocols, Routing Protocols, VLAN, VPNs, Network Security. Blue Coat Devices. Avan Abubakir

695 rue Charlevoix, Montreal, QC, H3K2Y1,Canada +1-514-***-**** ****.*********@*****.***

Maintenance and manage Active Directory, DHCP, DNS, Storage Servers.

Set up, tested and implemented Site, OU Structure, Groups, and Users in Active directory.

Maintained daily Backups and monitored network performance and utilization. Packet Core Engineer Oct.2005–Aug.2008

Korek Telecom Erbil, Iraq

Troubleshoot and monitored IT networking systems with packet core system, monitored the performance of network servers and maintained it.

Responsible for keeping networks up-to-date by upgrading new software and hardware.

Managed Layer 2 technologies by configuring VLAN database, port security, trunk, STP, etherchannel.

Observe the network's status by using monitoring tools such as SNMP, Wireshark, syslog and Netflow.

Provide first-level technical support and assisting users who have network problems. Education

Diploma in Networking and Technical support Oct.2016-Present Montreal college Montreal, QC

B.Sc. Software Engineering Jan.2001–Aug.2005

University of Salahaddin Erbil, Iraq

Professional Certifications

ITIL v3 Cisco Certified Network Associate(200-125) Juniper Networks Certified Associate Junos

(JNCIA-Junos) JN0-102 SGSN configuration 2012A release MPLS & IP V (4, 6) SASN 2009 Operation

& configuration GSM/WCDMA operation handling in SGSN 2008B Nexus863X Analyzer protocol ADMS Training Course GSM Roaming Overview General Packet Radio service GPRS Overview Introduction to project management Charging control node (CCN) overview and operation VPN & IP security Packet Backbone Network Architecture IP networking PBN M&T-Series Router Installation

& Maintenance GSM Operation Handling in GSN & GPRS Core Network Maintenance

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