Customer Service Technical Support

KIEL N.A. SERLING

***** **** *** * *****: 720-***-****

Edmonds, WA 98026 Email: ***********@*****.***

Information Technology Professional

A diligent, resourceful and results-driven professional with computer programming experience, complemented by a passion for computer technology. Strong problem solving abilities, with proven expertise in the areas of technical troubleshooting, database management, QA tools, website maintenance, system/network maintenance and upgrades, video game simulation and design, and data retrieval. Excellent interpersonal skills, with expertise in consistently delivering superior technical support and customer service.

Areas of Expertise

Computer Programming

Technical Support

Video Game Simulation & Design

System Upgrades & Backups

Database Management

Network Maintenance

Customer Service

Vendor Relations

Quality Assurance Tools

Technical Proficiency

Java/C/C++, Windows & Linux, Adobe Suite, Microsoft Office Suite, Apple OSX

Professional Experience

QUALITY CUSTOM DISTRIBUTION 2014 – Present

Driver Helper

Oversee the delivery of products to Starbucks stores throughout Washington state area

ACME BRICK COMPANY 2013 – 2014

Kiln Technician/Quality Control Technician

Monitored temperatures, air flow and burning rate for industrial kiln in brick manufacturing

Collaboratively moved production cars for repair, manufacturing and brick production

E.A. SWEEN 2010 – 2013

Warehouse Lead

Utilized Voxware systems for warehouse products and delivery orders

Ensured network, system and data availability through preventative maintenance

Provided documentation on start-up, shutdown and first level troubleshooting of processes

Planned and coordinated logistics and materials for meetings and events

MACY’S, Aurora, CO 2007 – 2010

Receiving Manager

Handled delivered merchandise and processing all damaged merchandise

Maintained the store and met requirements for all production work orders

IBETA QUALITY ASSURANCE, Aurora, CO 2007

Quality Assurance Tester

Maintained a general understanding of video game programming structure and development

Performed general bug software tracking and data entry for workarounds

Identified and addressed issues, fixes or bugs within video games

Provided documentation on start-up, shut down and first level troubleshooting

Education & Training

Video Game and Simulation Design, GPA 3.0

Honors: Dean's list 2007 & 2008

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